RMT366 - CWU and the Consumer - 13 |
1. Introduction
This survey is to gather information about the class's viewpoint about CWU's CRM operations AND gather information about the consumer's experience with those operations. Please think about what ways you are a "consumer" at CWU before answering.
Any results presented to the class will be reported as aggregate data or as anonymous quotes, so your name will not be associated with it. I will be able to see your name and will only use that to make sure you did the assignment.
Any results presented to the class will be reported as aggregate data or as anonymous quotes, so your name will not be associated with it. I will be able to see your name and will only use that to make sure you did the assignment.