2013 CAMP RENTAL USER EVALUATION

Your feedback is important to us. We strive to make your rental experience a positive one and your input will help us by meeting this goal. Thank you for taking five minutes to provide us with your feedback!
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1. Your name and email address so we can follow up on any of your comments and concerns:
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2. GSNC Camp Name that you rented:
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3. Reservation Dates
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4. Was this your first time at this camp?
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5. What did you rent the camp for?
Before your arrival, did you:
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6. Receive information two weeks prior to arrival date?
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7. Use pre-trip information for planning your stay?
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8. Receive Emergency Information and Resources (in Welcome Packet)?
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9. Understand the expectations for leaving the Rental Facility clean?
On site:
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10. Was everything in safe working order?
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11. Was the site clean when you arrived?
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12. Was the Site Staff helpful?
13. Please provide useful feedback and details including positives!
Departure:
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14. Did you find the supplies needed to clean up?
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15. Did you report any hazards or repairs to the Site Staff?
Website:
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16. Did you use the website for rental information & planning?
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17. Was the website information useful for planning?
18. Website comments and feedback welcome!
Reservations: Please rate question in this category on a scale of 1 to 4 (1 being the very satisfied /4 very dissatisfied)
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19. How would you rate the reservation process?
1 - very satisfied2 - somewhat satisfied3 - somewhat dissatisfied4 - very dissatisfied
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20. How would you rate the support provided by Reservations Staff?
1 - very satisfied2 - somewhat satisfied3 - somewhat dissatisfied4 - very dissatisfied
21. Reservations comments welcome!
Customer Satisfaction: Please rate question in this category on a scale of 1 to 4 (1 being the very satisfied /4 very dissatisfied)
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22. How would you rate the support provided by Site Staff?
1 - very satisfied2 - somewhat satisfied3 - somewhat dissatisfied4 - very dissatisfied
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23. How would you rate your overall rental experience?
1 - very satisfied2 - somewhat satisfied3 - somewhat dissatisfied4 - very dissatisfied
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24. Do you plan on renting this camp again?
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25. Do you plan on renting a different camp in the future?
26. Please comment on your rental experience. Please share highlights and suggestions to improve your rental experience.