Background: Purley War Memorial Hospital re-opened after comprehensive refurbishment in July 2013. Generally, the feedback on the services delivered there (including physiotherapy, audiology, ophthalmology, diagnostic testing, some cancer services and a GP practice) has been very good. There was also an Urgent Care Centre, open 8am-8pm, which offered treatment for injuries and illnesses requiring immediate attention but not serious enough to for full A&E. On 1st May 2014, this facility was downgraded to a Minor Injury Unit (dealing only with the least serious injuries), the X-Ray service was removed for MIU patients - even though there is an X-Ray facility just over the corridor – and the opening hours cut to 2pm-8pm.

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1. Do you think that the PWMH Minor Injury Unit should open in the morning as well as the afternoon/early evening?

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2. Do you think that the PWMH Minor Injury Unit should be restored to Urgent Care Centre status, so that it can deal with more serious injuries and illnesses?

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3. Do you think that patients attending the PWMH Minor Injury Unit should be able to have an X-Ray done using the X-Ray machine on-site, rather than being sent to the Croydon University Hospital / Mayday?

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4. How would you rate your experience (if any) of the Urgent Care Centre prior to May 1st 2014?

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5. Please add any comments about your experience (if any) of the Urgent care Centre prior to 1st May 2014

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6. How would you rate your experience (if any) of the Minor Injury Unit after May 1st 2014?

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7. Please add any comments about your experience (if any) of the Minor Injury Unit after 1st May 2014

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8. If you have used any other service at PWMH since it re-opened in July 2013, how would you rate it?

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9. Name and address (will be kept confidential)

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10. Email address (to keep you updated with progress on this and other local issues)

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