Values Questionnaire

 
All of us here at Phillips and Company are committed to our mission. Our mission is to improve the lives and financial strength of the individuals, families and institutions that we serve and employ.

One way we can live our mission is by gaining a deeper appreciation for the values you look for in a firm and its employees. We conducted a broad based industry scan and found 8 common values and corresponding actions that address client interactions. We would appreciate it if you would take 5 minutes and read each value word (i.e. Collaboration), the corresponding actions, and rank it 1-8; 1 being the most important. While all of these values are critical and may be difficult to rank, understanding your priorities will help us focus our efforts in serving you.

The outcome of this work should lead to us developing a better experience for you and perhaps better outcomes for your wealth.

Thank you in advance for taking a few moments to help us better align with your values and our mission.



Collaboration
  • Having an advisor who maintains a continuous conversation with you about your life, wants and needs
  • Having an advisor help you connect your current resources with your future lifestyle desires
  • Having an advisor help you align your resources (knowledge, money and time) with your aspirations
  • Your advisor gives more collaborative advice
Ethical Duty
  • Your advisor will establish and maintain a communication schedule that is appropriate for your knowledge and interests
  • Your advisor follows up consistently out of a duty to serve you as their first priority and considers it part of their core values
Education, Knowledge and Idea Exchange
  • Your advisor wants to help educate you on the exchange between the risks you take and the outcomes you wish to receive
  • Your advisor continuously informs you about the threats to achieving your goals
  • Your advisor helps you understand your emotional reactions and their impact on your investment behavior before you ever invest and throughout your relationship
  • You get advice that educates, informs and aligns your understanding of your investments with reality (reality check)
  • Your advisor introduces options that protect your wealth
Respect
  • Every one of your advisors’ actions reflects their desire to build trust with you
  • Your advisor wants to know your past investing experiences in an effort to understand you and build future trust
  • Your advisor works to understand you and the challenges they will need to overcome to build trust
Adaptive/Flexible/Empathetic
  • You get straight talk
  • Your advisor is attuned to your needs
  • Your advisor demonstrates a high level of emotional intelligence in their style of communication making it easy for you to share information
  • Your advisor listens for understanding, not just information and data
Community
  • Your advisor connects you with other clients in similar circumstances to yourself
  • Your advisor is available to connect with your peer group to educate and inform them when needed
Stewardship
  • Your advisor works to help things go right in your relationship
  • Your advisor is rational in his approach in working toward your best outcomes, not their own
  • You trust your advisor because he acts more like your trustee than a salesman
  • Your advisor helps you seek significance with your wealth
Achievement
  • You just want to make more money
  • You want to focus on beating the benchmarks and your bottom line and that’s all that matters
1. Please rank the values below from 1-8 in order of importance to you. (1 being the most important)
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Collaboration
Ethical Duty
Education, Knowledge and Idea Exchange
Respect
Adaptive/Flexible/Empathetic
Community
Stewardship
Achievement
2. To help us better understand your responses, please select from the list below the category of client you believe best describes you.
3. Comments (Optional)
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