MKRMS Patient We are constantly striving to improve our service in response to your comments. We would be grateful if you could complete the following questionnaire. Please answer the following Questions rating 1 (poor) to 5 (excellent) Question Title * 1. The attitude and helpfulness of the Referral Management Service staff when booking your appointment 1- Poor 2- Not very good 3- OK 4- Very Good 5- Excellent Question Title * 2. The waiting time for an appointment 1- Poor 2- Not very good 3- OK 4- Very Good 5- Excellent Question Title * 3. The quality of literature you received regarding your appointment e.g. letter, leaflet, map, etc. 1- Poor 2- Not very good 3- OK 4- Very Good 5- Excellent Question Title * 4. The ease of querying your appointment details (if applicable). 1- Poor 2- Not very good 3- OK 4- Very Good 5- Excellent Question Title * 5. Your overall satisfaction with the booking process. 1- Poor 2- Not very good 3- OK 4- Very Good 5- Excellent Question Title * 6. How likely are you to recommend our ward/department to friends and family if they needed similar care or treatment? Extremely Likely Likely Neither Likely or Unlikely Unlikely Extremely Unlikely Don’t Know Done