Introduction

On behalf of the European Commission and within the ISA programme, Deloitte is currently conducting a survey on the functioning of online communities present on the ePractice, OSOR, SEMIC and ELANET collaborative platforms. The idea is to better understand the needs and requirements of members of online communities of the above platforms in order to leverage the full potential of these tools. All the answers of this study will be translated later actions related to the online community building, moderation, support and management in order to better serve the online communities’ members.

This survey constitutes one of the inputs of the study entitled ‘Community Building and Effective Use of Collaborative Platforms’conducted by Deloitte on request of the EC. Other inputs are interviews with the online community facilitators and as well as online community observation and analysis combined with Deloitte expertise in the domain. The main objective of the study is to provide recommendations for the European Commission and the online community facilitators on how to support and manage online communities serving knowledge sharing around the interoperability in Europe.

Survey instructions:

In order to proceed in the survey you need to answer all the questions. You can always go back to the previous question by clicking the “previous” button. In order to continue, click the “next” button. At any time, you can exit the survey, however, you are advised not to delete your browsing history and fill out the survey from your PC only. Otherwise your previously entered data will not be saved. Please provide all requested information in English.

WARNING: after clicking the "done" button on the last page, you will no longer be able to go back to the survey and edit your answers.

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