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New tenants satisfaction survey

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* 1. Please enter your unique personal reference number here. (This must be entered correctly to be entered into the prize draw. The reference number can be found on the postal survey.)

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* 2. Were the following explained to you before your tenancy started:

	Yes	No
How to contact your local office?	How to contact your local office? Yes	How to contact your local office? No
Who your housing officer is?	Who your housing officer is? Yes	Who your housing officer is? No
The tenancy agreement?	The tenancy agreement? Yes	The tenancy agreement? No
How to pay your rent?	How to pay your rent? Yes	How to pay your rent? No
How much rent to pay?	How much rent to pay? Yes	How much rent to pay? No
How to report a repair?	How to report a repair? Yes	How to report a repair? No
How to report an emergency repair when offices are closed?	How to report an emergency repair when offices are closed? Yes	How to report an emergency repair when offices are closed? No

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* 3. Were you:

	Yes	No
Advised about housing benefit?	Advised about housing benefit? Yes	Advised about housing benefit? No
Advised what to do if there is a fire in the building?	Advised what to do if there is a fire in the building? Yes	Advised what to do if there is a fire in the building? No
Advised where your fire exits are?	Advised where your fire exits are? Yes	Advised where your fire exits are? No
GIven a tenants' handbook?	GIven a tenants' handbook? Yes	GIven a tenants' handbook? No
Told whether there is a residents' association and how to contact them?	Told whether there is a residents' association and how to contact them? Yes	Told whether there is a residents' association and how to contact them? No

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* 4. On a scale of 1-10, where 1 is very poor and 10 is excellent, how would you rate:

	1	2	3	4	5	6	7	8	9	10
Signing up for your tenancy at your local office?	Signing up for your tenancy at your local office? 1	Signing up for your tenancy at your local office? 2	Signing up for your tenancy at your local office? 3	Signing up for your tenancy at your local office? 4	Signing up for your tenancy at your local office? 5	Signing up for your tenancy at your local office? 6	Signing up for your tenancy at your local office? 7	Signing up for your tenancy at your local office? 8	Signing up for your tenancy at your local office? 9	Signing up for your tenancy at your local office? 10
The helpfulness of staff when you viewed the property?	The helpfulness of staff when you viewed the property? 1	The helpfulness of staff when you viewed the property? 2	The helpfulness of staff when you viewed the property? 3	The helpfulness of staff when you viewed the property? 4	The helpfulness of staff when you viewed the property? 5	The helpfulness of staff when you viewed the property? 6	The helpfulness of staff when you viewed the property? 7	The helpfulness of staff when you viewed the property? 8	The helpfulness of staff when you viewed the property? 9	The helpfulness of staff when you viewed the property? 10
The property's state of repair?	The property's state of repair? 1	The property's state of repair? 2	The property's state of repair? 3	The property's state of repair? 4	The property's state of repair? 5	The property's state of repair? 6	The property's state of repair? 7	The property's state of repair? 8	The property's state of repair? 9	The property's state of repair? 10
The cleanliness of the property?	The cleanliness of the property? 1	The cleanliness of the property? 2	The cleanliness of the property? 3	The cleanliness of the property? 4	The cleanliness of the property? 5	The cleanliness of the property? 6	The cleanliness of the property? 7	The cleanliness of the property? 8	The cleanliness of the property? 9	The cleanliness of the property? 10
The allocation and letting process?	The allocation and letting process? 1	The allocation and letting process? 2	The allocation and letting process? 3	The allocation and letting process? 4	The allocation and letting process? 5	The allocation and letting process? 6	The allocation and letting process? 7	The allocation and letting process? 8	The allocation and letting process? 9	The allocation and letting process? 10

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* 5. If you were not happy with any of the above, what could have been better?

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* 6. Have you contacted your local office since your tenancy started?

Yes

No

What did you contact them about?

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* 7. On a scale of 1-10, where 1 is very poor and 10 is excellent, how helpful did you find the staff when you contacted them?

1

2

3

4

5

6

7

8

9

10

If you were not happy with the staff, what could have been better?

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* 8. Please use this space for any other comments and any suggestions for improvements to the service given to new tenants.

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* 9. If you are happy for us to email you, please give your email address below.

Fair Processing Notice

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* 10. The information you have provided will be stored and kept in accordance with our confidentiality procedure and will be held in accordance with the principles set out in the Data Protection Act 1998. We will share the information you have provided so that we can improve services. If you do not want your name and address to be included, please indicate below.

Yes

No

Thank you very much for taking the time to complete this survey. You will be entered into a quarterly surveys prize draw with ten £50 prizes in high street shopping vouchers.