FGB Business Credit Managers Satisfaction Survey

Dear FGB Employee,
We are conducting this short survey to determine your satisfaction with the service provided by the credit managers of the Business Credit Unit in the Retail Banking Unit. Please take a few minutes to answer the following questions. Your candid and honest feedback is greatly appreciated. Be assured also that your responses will remain confidential and you will not be required to identify yourself.

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* 1. Please state how satisfied you are with the following:

	Very Satisfied	Satisfied	Neither Satisfied nor Dissatisfied	Dissatisfied	Very Dissatisfied
Staff competence (credit managers are well trained & knowledgeable)	Staff competence (credit managers are well trained & knowledgeable) Very Satisfied	Staff competence (credit managers are well trained & knowledgeable) Satisfied	Staff competence (credit managers are well trained & knowledgeable) Neither Satisfied nor Dissatisfied	Staff competence (credit managers are well trained & knowledgeable) Dissatisfied	Staff competence (credit managers are well trained & knowledgeable) Very Dissatisfied
Staff courtesy	Staff courtesy Very Satisfied	Staff courtesy Satisfied	Staff courtesy Neither Satisfied nor Dissatisfied	Staff courtesy Dissatisfied	Staff courtesy Very Dissatisfied
The ability to proactively understand and meet the client's needs	The ability to proactively understand and meet the client's needs Very Satisfied	The ability to proactively understand and meet the client's needs Satisfied	The ability to proactively understand and meet the client's needs Neither Satisfied nor Dissatisfied	The ability to proactively understand and meet the client's needs Dissatisfied	The ability to proactively understand and meet the client's needs Very Dissatisfied
Accessibility to needed information	Accessibility to needed information Very Satisfied	Accessibility to needed information Satisfied	Accessibility to needed information Neither Satisfied nor Dissatisfied	Accessibility to needed information Dissatisfied	Accessibility to needed information Very Dissatisfied
Processing queries / requests in a timely manner (on credit administration matters such as commitment letters,and reviews of credit applications already written)	Processing queries / requests in a timely manner (on credit administration matters such as commitment letters,and reviews of credit applications already written) Very Satisfied	Processing queries / requests in a timely manner (on credit administration matters such as commitment letters,and reviews of credit applications already written) Satisfied	Processing queries / requests in a timely manner (on credit administration matters such as commitment letters,and reviews of credit applications already written) Neither Satisfied nor Dissatisfied	Processing queries / requests in a timely manner (on credit administration matters such as commitment letters,and reviews of credit applications already written) Dissatisfied	Processing queries / requests in a timely manner (on credit administration matters such as commitment letters,and reviews of credit applications already written) Very Dissatisfied
The ability to quickly address and resolve problems	The ability to quickly address and resolve problems Very Satisfied	The ability to quickly address and resolve problems Satisfied	The ability to quickly address and resolve problems Neither Satisfied nor Dissatisfied	The ability to quickly address and resolve problems Dissatisfied	The ability to quickly address and resolve problems Very Dissatisfied
The willingness of the staff to help you	The willingness of the staff to help you Very Satisfied	The willingness of the staff to help you Satisfied	The willingness of the staff to help you Neither Satisfied nor Dissatisfied	The willingness of the staff to help you Dissatisfied	The willingness of the staff to help you Very Dissatisfied
The ability to deliver on promises made	The ability to deliver on promises made Very Satisfied	The ability to deliver on promises made Satisfied	The ability to deliver on promises made Neither Satisfied nor Dissatisfied	The ability to deliver on promises made Dissatisfied	The ability to deliver on promises made Very Dissatisfied
Accessibility to credit managers	Accessibility to credit managers Very Satisfied	Accessibility to credit managers Satisfied	Accessibility to credit managers Neither Satisfied nor Dissatisfied	Accessibility to credit managers Dissatisfied	Accessibility to credit managers Very Dissatisfied
General communication with members of the team	General communication with members of the team Very Satisfied	General communication with members of the team Satisfied	General communication with members of the team Neither Satisfied nor Dissatisfied	General communication with members of the team Dissatisfied	General communication with members of the team Very Dissatisfied
Your overall satisfaction with the Business Credit Unit	Your overall satisfaction with the Business Credit Unit Very Satisfied	Your overall satisfaction with the Business Credit Unit Satisfied	Your overall satisfaction with the Business Credit Unit Neither Satisfied nor Dissatisfied	Your overall satisfaction with the Business Credit Unit Dissatisfied	Your overall satisfaction with the Business Credit Unit Very Dissatisfied

If you were dissatisfied in any area mentioned above in the space below please tell us why being sure to indicate which attribute you are referring to.

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* 2. How can the Business Credit Unit improve the service delivered to you?

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* 3. Please indicate which FGB location you are assigned to

New Kingston

Manor Park

Liguanea

Duke Street

Montego Bay

Mandeville