Matchday Experience Team - Crewe Alexandra Survey

Question Title

* From where did you watch the game?

Bill Axbey Stand

Bill Axbey Family Stand

BIAS Stand (Ealing Road Terrace)

The Bees United Stand A Block

The Bees United Stand B Block

The Bees United Stand C Block

The Bees United Stand D Block

The Bees United Stand E Block

The Bees United Stand Paddock

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* At this game did you hear or witness any of the following?

	Inside Griffin Park	In the vicinity of the ground
Racism (Racial abuse)	Racism (Racial abuse) Inside Griffin Park	Racism (Racial abuse) In the vicinity of the ground
Sexism	Sexism Inside Griffin Park	Sexism In the vicinity of the ground
Homophobia	Homophobia Inside Griffin Park	Homophobia In the vicinity of the ground
Excessive swearing	Excessive swearing Inside Griffin Park	Excessive swearing In the vicinity of the ground
Threatening behaviour	Threatening behaviour Inside Griffin Park	Threatening behaviour In the vicinity of the ground
violence	violence Inside Griffin Park	violence In the vicinity of the ground

If you have answered yes to any of the above please give brief details

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* At this game, how long did it take you to enter the ground?

Not a queue

0-1 minutes

1-2 minutes

2-5 minutes

5-10 minutes

10-15 minutes

More than 15 minutes

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* At this game what was your overall rating of the following?

	Awful	Quite poor	Average	Good	Excellent	Don't know
Toilets	Toilets Awful	Toilets Quite poor	Toilets Average	Toilets Good	Toilets Excellent	Toilets Don't know
Catering	Catering Awful	Catering Quite poor	Catering Average	Catering Good	Catering Excellent	Catering Don't know
Your standing area / seating area	Your standing area / seating area Awful	Your standing area / seating area Quite poor	Your standing area / seating area Average	Your standing area / seating area Good	Your standing area / seating area Excellent	Your standing area / seating area Don't know
Stripes	Stripes Awful	Stripes Quite poor	Stripes Average	Stripes Good	Stripes Excellent	Stripes Don't know
Club shop	Club shop Awful	Club shop Quite poor	Club shop Average	Club shop Good	Club shop Excellent	Club shop Don't know
Stewards	Stewards Awful	Stewards Quite poor	Stewards Average	Stewards Good	Stewards Excellent	Stewards Don't know

Question Title

* If you visited Stripes, how long did you or (the person who went to the bar) queue to be served? (please leave blank if/when not applicable)

	Not a queue	0-1 minutes	1-2 minutes	2-5 minutes	5-10 minutes	10-15 minutes	More than 15 minutes	n/a
before the game?	before the game? Not a queue	before the game? 0-1 minutes	before the game? 1-2 minutes	before the game? 2-5 minutes	before the game? 5-10 minutes	before the game? 10-15 minutes	before the game? More than 15 minutes	before the game? n/a
at half time?	at half time? Not a queue	at half time? 0-1 minutes	at half time? 1-2 minutes	at half time? 2-5 minutes	at half time? 5-10 minutes	at half time? 10-15 minutes	at half time? More than 15 minutes	at half time? n/a
after the game?	after the game? Not a queue	after the game? 0-1 minutes	after the game? 1-2 minutes	after the game? 2-5 minutes	after the game? 5-10 minutes	after the game? 10-15 minutes	after the game? More than 15 minutes	after the game? n/a

Question Title

* Excluding Stripes, If you (or a friend) purchased alcohol inside the ground how long did you (they) queue to be served? (please leave blank if/when not applicable)

	Not a queue	0-1 minutes	1-2 minutes	2-5 minutes	5-10 minutes	10-15 minutes	More than 15 minutes	n/a
before the game?	before the game? Not a queue	before the game? 0-1 minutes	before the game? 1-2 minutes	before the game? 2-5 minutes	before the game? 5-10 minutes	before the game? 10-15 minutes	before the game? More than 15 minutes	before the game? n/a
at half time?	at half time? Not a queue	at half time? 0-1 minutes	at half time? 1-2 minutes	at half time? 2-5 minutes	at half time? 5-10 minutes	at half time? 10-15 minutes	at half time? More than 15 minutes	at half time? n/a
after the game?	after the game? Not a queue	after the game? 0-1 minutes	after the game? 1-2 minutes	after the game? 2-5 minutes	after the game? 5-10 minutes	after the game? 10-15 minutes	after the game? More than 15 minutes	after the game? n/a

Question Title

* If you (or a friend) visited a catering outlet inside the ground to how long did you (they) queue to be served? (please leave blank if/when not applicable)

	Not a queue	0-1 minutes	1-2 minutes	2-5 minutes	5-10 minutes	10-15 minutes	More than 15 minutes
before the game?	before the game? Not a queue	before the game? 0-1 minutes	before the game? 1-2 minutes	before the game? 2-5 minutes	before the game? 5-10 minutes	before the game? 10-15 minutes	before the game? More than 15 minutes
at half time?	at half time? Not a queue	at half time? 0-1 minutes	at half time? 1-2 minutes	at half time? 2-5 minutes	at half time? 5-10 minutes	at half time? 10-15 minutes	at half time? More than 15 minutes

Question Title

* At this game, how long did you queue for the toilets at...

	No queue	Less than two minutes	Two - five minutes	More than five minutes	More than ten minutes	More than fifteen minutes	Don't know	n/a
Before the game	Before the game No queue	Before the game Less than two minutes	Before the game Two - five minutes	Before the game More than five minutes	Before the game More than ten minutes	Before the game More than fifteen minutes	Before the game Don't know	Before the game n/a
HALF time	HALF time No queue	HALF time Less than two minutes	HALF time Two - five minutes	HALF time More than five minutes	HALF time More than ten minutes	HALF time More than fifteen minutes	HALF time Don't know	HALF time n/a
FULL time	FULL time No queue	FULL time Less than two minutes	FULL time Two - five minutes	FULL time More than five minutes	FULL time More than ten minutes	FULL time More than fifteen minutes	FULL time Don't know	FULL time n/a

Question Title

* About the toilet facilities....

	Yes	No	Don't know	n/a
Was there any toilet paper?	Was there any toilet paper? Yes	Was there any toilet paper? No	Was there any toilet paper? Don't know	Was there any toilet paper? n/a
Was there any soap?	Was there any soap? Yes	Was there any soap? No	Was there any soap? Don't know	Was there any soap? n/a
Was there a hand sanitizer?	Was there a hand sanitizer? Yes	Was there a hand sanitizer? No	Was there a hand sanitizer? Don't know	Was there a hand sanitizer? n/a
Did the toilet Flush?	Did the toilet Flush? Yes	Did the toilet Flush? No	Did the toilet Flush? Don't know	Did the toilet Flush? n/a

Question Title

* How clean were the toilet facilities? (please only answer if visited)

Disgusting

Very Poor

Poor

Good

Very Good

Immaculate

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* Were any Brentford FC staff really polite or helpful?

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* Were any Brentford FC staff rude or unhelpful?

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* Have you anything else to say about the matchday experience at Griffin Park?

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* Are there any ideas from other grounds, other sporting venues, or just generally, that you would like the club to consider? BIAS will take these on board, investigate the costs, the pros and cons and the feasibility and, if worthwhile, present them to the club.

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* Would you like to be part of our match day experience team and receive periodic e-mails asking you for your views or opinions of events and incidents?

Yes - My e-mail address is below

No thank you

My e-mail address is

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* BIAS are currently in the process of creating a forum for fans with disabilities. We want to work with the Club to improve the match day experience at Griffin Park and to ensure that it is the best it can be, should we relocate to Lionel Road.

It is envisaged that this group will mainly liaise via e-mail and that we will arrange the odd match day meeting.

Would you like to be part of this forum?

Yes – my e-mail address is below

No Thank You

Not Applicable

My e-mail address is

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* Do you have a disability?

Yes (please let us know about your disability (i.e. blind)

No I am a carer (please give details below about the person you accompany)

Details of your Disability

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* Are you a member of BIAS?

Yes

Not at the moment - please send an application form and the link to join on line to the email address below

My e-mail address is:

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* Your name (leave this blank to remain anonymous)

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* Your email address

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* Are you:

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* From where did you watch the game?

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* At this game did you hear or witness any of the following?

Question Title

* At this game, how long did it take you to enter the ground?

Question Title

* At this game what was your overall rating of the following?

Question Title

* If you visited Stripes, how long did you or (the person who went to the bar) queue to be served? (please leave blank if/when not applicable)

Question Title

* Excluding Stripes, If you (or a friend) purchased alcohol inside the ground how long did you (they) queue to be served? (please leave blank if/when not applicable)

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* If you (or a friend) visited a catering outlet inside the ground to how long did you (they) queue to be served? (please leave blank if/when not applicable)

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* At this game, how long did you queue for the toilets at...

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* About the toilet facilities....

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* How clean were the toilet facilities? (please only answer if visited)

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* Were any Brentford FC staff really polite or helpful?

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* Were any Brentford FC staff rude or unhelpful?

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* Have you anything else to say about the matchday experience at Griffin Park?

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* Are there any ideas from other grounds, other sporting venues, or just generally, that you would like the club to consider? BIAS will take these on board, investigate the costs, the pros and cons and the feasibility and, if worthwhile, present them to the club.

Question Title

* Would you like to be part of our match day experience team and receive periodic e-mails asking you for your views or opinions of events and incidents?

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* Do you have a disability?

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* Are you a member of BIAS?