YMCA

1. YMCA

The Mahaska County YMCA is interested in serving you better. The purpose of this survey is to evaluate the effectiveness of our YMCA in meeting our community needs for planning purposes. There are no right or wrong answers. Please give your honest opinion! All responses are confidential. The survey will not take more than 15 minutes to complete. Thank you for your support!

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* 1. Select one of the following that best applies to you and your relationship with the Mahaska YMCA.

Interested in becoming a YMCA member

Current Mahaska YMCA member

Current Mahaska YMCA staff member

Former Mahaska YMCA member

Former Mahaska YMCA staff member

Other (please specify)

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* 2. Do you recall seeing, hearing, or receiving any promotions for the Mahaska YMCA in the past six months? (select all that apply)

Newspaper

Radio

Flyers

Word of mouth

Website (www.mahaskaymca.org)

Facebook

Don’t remember

Other (please specify)

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* 3. If you are a member, how often do you use the Mahaska YMCA facilities or programs? (select one)

I am not currently a member

Less than once a month

Twice a month

Once a week

2-3 times a week

4-5 times a week

6-7 times a week

Don’t know

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* 4. Below is a list of programs and activities that some members have requested informally in recent months. Please indicate which of the following activities that you or members of your household would like to participate in with the Mahaska YMCA.

	Not interested at all	Somewhat not interested	Somewhat interested	Very interested
Aerobic fitness	Aerobic fitness Not interested at all	Aerobic fitness Somewhat not interested	Aerobic fitness Somewhat interested	Aerobic fitness Very interested
Strength and flexibility training	Strength and flexibility training Not interested at all	Strength and flexibility training Somewhat not interested	Strength and flexibility training Somewhat interested	Strength and flexibility training Very interested
Teen recreational activities	Teen recreational activities Not interested at all	Teen recreational activities Somewhat not interested	Teen recreational activities Somewhat interested	Teen recreational activities Very interested
Skateboarding	Skateboarding Not interested at all	Skateboarding Somewhat not interested	Skateboarding Somewhat interested	Skateboarding Very interested
Karate/Taekwondo	Karate/Taekwondo Not interested at all	Karate/Taekwondo Somewhat not interested	Karate/Taekwondo Somewhat interested	Karate/Taekwondo Very interested
Archery lessons	Archery lessons Not interested at all	Archery lessons Somewhat not interested	Archery lessons Somewhat interested	Archery lessons Very interested
BB gun lessons	BB gun lessons Not interested at all	BB gun lessons Somewhat not interested	BB gun lessons Somewhat interested	BB gun lessons Very interested
Baton	Baton Not interested at all	Baton Somewhat not interested	Baton Somewhat interested	Baton Very interested
Dance	Dance Not interested at all	Dance Somewhat not interested	Dance Somewhat interested	Dance Very interested
Cheerleading	Cheerleading Not interested at all	Cheerleading Somewhat not interested	Cheerleading Somewhat interested	Cheerleading Very interested
Parent-child gym and swim	Parent-child gym and swim Not interested at all	Parent-child gym and swim Somewhat not interested	Parent-child gym and swim Somewhat interested	Parent-child gym and swim Very interested
Parent-child recreational activities	Parent-child recreational activities Not interested at all	Parent-child recreational activities Somewhat not interested	Parent-child recreational activities Somewhat interested	Parent-child recreational activities Very interested
Yoga	Yoga Not interested at all	Yoga Somewhat not interested	Yoga Somewhat interested	Yoga Very interested
Zumba	Zumba Not interested at all	Zumba Somewhat not interested	Zumba Somewhat interested	Zumba Very interested
Jogging/walking organized activities	Jogging/walking organized activities Not interested at all	Jogging/walking organized activities Somewhat not interested	Jogging/walking organized activities Somewhat interested	Jogging/walking organized activities Very interested
Fitness testing	Fitness testing Not interested at all	Fitness testing Somewhat not interested	Fitness testing Somewhat interested	Fitness testing Very interested
Weight reduction	Weight reduction Not interested at all	Weight reduction Somewhat not interested	Weight reduction Somewhat interested	Weight reduction Very interested
Nutrition education	Nutrition education Not interested at all	Nutrition education Somewhat not interested	Nutrition education Somewhat interested	Nutrition education Very interested
CPR certification courses	CPR certification courses Not interested at all	CPR certification courses Somewhat not interested	CPR certification courses Somewhat interested	CPR certification courses Very interested
Parenting classes	Parenting classes Not interested at all	Parenting classes Somewhat not interested	Parenting classes Somewhat interested	Parenting classes Very interested
Dodgeball	Dodgeball Not interested at all	Dodgeball Somewhat not interested	Dodgeball Somewhat interested	Dodgeball Very interested

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* 5. What other recreational, enrichment, sports or fitness programs are you and your family members interested in that are not available in Mahaska County?

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* 6. We would like for you to evaluate our service to our community. Please review the following list of items and rate our performance for each of them on a scale of 1-6 with 1 being very poor and 6 being very good. If you rate us at 3 or less on any item, please take a few moments to explain the specific concerns that you would like to see addressed.

Customer Service

	very poor (1)	poor (2)	somewhat poor (3)	somewhat good (4)	good (5)	very good (6)	Unsure/do not know
Friendliness of YMCA staff	Friendliness of YMCA staff very poor (1)	Friendliness of YMCA staff poor (2)	Friendliness of YMCA staff somewhat poor (3)	Friendliness of YMCA staff somewhat good (4)	Friendliness of YMCA staff good (5)	Friendliness of YMCA staff very good (6)	Friendliness of YMCA staff Unsure/do not know
Timeliness of YMCA staff	Timeliness of YMCA staff very poor (1)	Timeliness of YMCA staff poor (2)	Timeliness of YMCA staff somewhat poor (3)	Timeliness of YMCA staff somewhat good (4)	Timeliness of YMCA staff good (5)	Timeliness of YMCA staff very good (6)	Timeliness of YMCA staff Unsure/do not know
Knowledge of YMCA staff during program/activity registration	Knowledge of YMCA staff during program/activity registration very poor (1)	Knowledge of YMCA staff during program/activity registration poor (2)	Knowledge of YMCA staff during program/activity registration somewhat poor (3)	Knowledge of YMCA staff during program/activity registration somewhat good (4)	Knowledge of YMCA staff during program/activity registration good (5)	Knowledge of YMCA staff during program/activity registration very good (6)	Knowledge of YMCA staff during program/activity registration Unsure/do not know
Ease of program/activity registration process	Ease of program/activity registration process very poor (1)	Ease of program/activity registration process poor (2)	Ease of program/activity registration process somewhat poor (3)	Ease of program/activity registration process somewhat good (4)	Ease of program/activity registration process good (5)	Ease of program/activity registration process very good (6)	Ease of program/activity registration process Unsure/do not know
Ease of program/activity payment process	Ease of program/activity payment process very poor (1)	Ease of program/activity payment process poor (2)	Ease of program/activity payment process somewhat poor (3)	Ease of program/activity payment process somewhat good (4)	Ease of program/activity payment process good (5)	Ease of program/activity payment process very good (6)	Ease of program/activity payment process Unsure/do not know

Comments

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* 7. We would like for you to evaluate our service to our community. Please review the following list of items and rate our performance for each of them on a scale of 1-6 with 1 being very poor and 6 being very good. If you rate us at 3 or less on any item, please take a few moments to explain the specific concerns that you would like to see addressed.

Facilities & Equipment

	very poor (1)	poor (2)	somewhat poor (3)	somewhat good (4)	good (5)	very good (6)	Unsure/do not know
Overall indoor facility cleanliness	Overall indoor facility cleanliness very poor (1)	Overall indoor facility cleanliness poor (2)	Overall indoor facility cleanliness somewhat poor (3)	Overall indoor facility cleanliness somewhat good (4)	Overall indoor facility cleanliness good (5)	Overall indoor facility cleanliness very good (6)	Overall indoor facility cleanliness Unsure/do not know
Overall outdoor facility cleanliness	Overall outdoor facility cleanliness very poor (1)	Overall outdoor facility cleanliness poor (2)	Overall outdoor facility cleanliness somewhat poor (3)	Overall outdoor facility cleanliness somewhat good (4)	Overall outdoor facility cleanliness good (5)	Overall outdoor facility cleanliness very good (6)	Overall outdoor facility cleanliness Unsure/do not know
Cardio equipment availability	Cardio equipment availability very poor (1)	Cardio equipment availability poor (2)	Cardio equipment availability somewhat poor (3)	Cardio equipment availability somewhat good (4)	Cardio equipment availability good (5)	Cardio equipment availability very good (6)	Cardio equipment availability Unsure/do not know
Cardio equipment condition	Cardio equipment condition very poor (1)	Cardio equipment condition poor (2)	Cardio equipment condition somewhat poor (3)	Cardio equipment condition somewhat good (4)	Cardio equipment condition good (5)	Cardio equipment condition very good (6)	Cardio equipment condition Unsure/do not know
Weight equipment availability	Weight equipment availability very poor (1)	Weight equipment availability poor (2)	Weight equipment availability somewhat poor (3)	Weight equipment availability somewhat good (4)	Weight equipment availability good (5)	Weight equipment availability very good (6)	Weight equipment availability Unsure/do not know
Weight equipment condition	Weight equipment condition very poor (1)	Weight equipment condition poor (2)	Weight equipment condition somewhat poor (3)	Weight equipment condition somewhat good (4)	Weight equipment condition good (5)	Weight equipment condition very good (6)	Weight equipment condition Unsure/do not know
Pool availability	Pool availability very poor (1)	Pool availability poor (2)	Pool availability somewhat poor (3)	Pool availability somewhat good (4)	Pool availability good (5)	Pool availability very good (6)	Pool availability Unsure/do not know
Pool condition	Pool condition very poor (1)	Pool condition poor (2)	Pool condition somewhat poor (3)	Pool condition somewhat good (4)	Pool condition good (5)	Pool condition very good (6)	Pool condition Unsure/do not know
Whirlpool	Whirlpool very poor (1)	Whirlpool poor (2)	Whirlpool somewhat poor (3)	Whirlpool somewhat good (4)	Whirlpool good (5)	Whirlpool very good (6)	Whirlpool Unsure/do not know
Steam room	Steam room very poor (1)	Steam room poor (2)	Steam room somewhat poor (3)	Steam room somewhat good (4)	Steam room good (5)	Steam room very good (6)	Steam room Unsure/do not know
Locker room (boys, girls, men, women)	Locker room (boys, girls, men, women) very poor (1)	Locker room (boys, girls, men, women) poor (2)	Locker room (boys, girls, men, women) somewhat poor (3)	Locker room (boys, girls, men, women) somewhat good (4)	Locker room (boys, girls, men, women) good (5)	Locker room (boys, girls, men, women) very good (6)	Locker room (boys, girls, men, women) Unsure/do not know
Fitness room	Fitness room very poor (1)	Fitness room poor (2)	Fitness room somewhat poor (3)	Fitness room somewhat good (4)	Fitness room good (5)	Fitness room very good (6)	Fitness room Unsure/do not know
Child care rooms	Child care rooms very poor (1)	Child care rooms poor (2)	Child care rooms somewhat poor (3)	Child care rooms somewhat good (4)	Child care rooms good (5)	Child care rooms very good (6)	Child care rooms Unsure/do not know
Child care playground	Child care playground very poor (1)	Child care playground poor (2)	Child care playground somewhat poor (3)	Child care playground somewhat good (4)	Child care playground good (5)	Child care playground very good (6)	Child care playground Unsure/do not know
Parking lot	Parking lot very poor (1)	Parking lot poor (2)	Parking lot somewhat poor (3)	Parking lot somewhat good (4)	Parking lot good (5)	Parking lot very good (6)	Parking lot Unsure/do not know
Front entrance	Front entrance very poor (1)	Front entrance poor (2)	Front entrance somewhat poor (3)	Front entrance somewhat good (4)	Front entrance good (5)	Front entrance very good (6)	Front entrance Unsure/do not know
Bruce Sedrel Day Camp (at Lake Keomah)	Bruce Sedrel Day Camp (at Lake Keomah) very poor (1)	Bruce Sedrel Day Camp (at Lake Keomah) poor (2)	Bruce Sedrel Day Camp (at Lake Keomah) somewhat poor (3)	Bruce Sedrel Day Camp (at Lake Keomah) somewhat good (4)	Bruce Sedrel Day Camp (at Lake Keomah) good (5)	Bruce Sedrel Day Camp (at Lake Keomah) very good (6)	Bruce Sedrel Day Camp (at Lake Keomah) Unsure/do not know

Comments

Question Title

* 8. We would like for you to evaluate our service to our community. Please review the following list of items and rate our performance for each of them on a scale of 1-6 with 1 being very poor and 6 being very good. If you rate us at 3 or less on any item, please take a few moments to explain the specific concerns that you would like to see addressed.

Child Care

	very poor (1)	poor (2)	somewhat poor (3)	somewhat good (4)	good (5)	very good (6)	Unsure/do not know
Quality of infant and toddler care	Quality of infant and toddler care very poor (1)	Quality of infant and toddler care poor (2)	Quality of infant and toddler care somewhat poor (3)	Quality of infant and toddler care somewhat good (4)	Quality of infant and toddler care good (5)	Quality of infant and toddler care very good (6)	Quality of infant and toddler care Unsure/do not know
Accessibility of infant and toddler care	Accessibility of infant and toddler care very poor (1)	Accessibility of infant and toddler care poor (2)	Accessibility of infant and toddler care somewhat poor (3)	Accessibility of infant and toddler care somewhat good (4)	Accessibility of infant and toddler care good (5)	Accessibility of infant and toddler care very good (6)	Accessibility of infant and toddler care Unsure/do not know
Quality of three-year-old preschool	Quality of three-year-old preschool very poor (1)	Quality of three-year-old preschool poor (2)	Quality of three-year-old preschool somewhat poor (3)	Quality of three-year-old preschool somewhat good (4)	Quality of three-year-old preschool good (5)	Quality of three-year-old preschool very good (6)	Quality of three-year-old preschool Unsure/do not know
Accessibility of three-year-old preschool	Accessibility of three-year-old preschool very poor (1)	Accessibility of three-year-old preschool poor (2)	Accessibility of three-year-old preschool somewhat poor (3)	Accessibility of three-year-old preschool somewhat good (4)	Accessibility of three-year-old preschool good (5)	Accessibility of three-year-old preschool very good (6)	Accessibility of three-year-old preschool Unsure/do not know
Quality of four-year-old PreK	Quality of four-year-old PreK very poor (1)	Quality of four-year-old PreK poor (2)	Quality of four-year-old PreK somewhat poor (3)	Quality of four-year-old PreK somewhat good (4)	Quality of four-year-old PreK good (5)	Quality of four-year-old PreK very good (6)	Quality of four-year-old PreK Unsure/do not know
Accessibility of four-year-old PreK	Accessibility of four-year-old PreK very poor (1)	Accessibility of four-year-old PreK poor (2)	Accessibility of four-year-old PreK somewhat poor (3)	Accessibility of four-year-old PreK somewhat good (4)	Accessibility of four-year-old PreK good (5)	Accessibility of four-year-old PreK very good (6)	Accessibility of four-year-old PreK Unsure/do not know
Quality of After School Fun Club (school-agers)	Quality of After School Fun Club (school-agers) very poor (1)	Quality of After School Fun Club (school-agers) poor (2)	Quality of After School Fun Club (school-agers) somewhat poor (3)	Quality of After School Fun Club (school-agers) somewhat good (4)	Quality of After School Fun Club (school-agers) good (5)	Quality of After School Fun Club (school-agers) very good (6)	Quality of After School Fun Club (school-agers) Unsure/do not know
Accessibility of After School Fun Club (school-agers)	Accessibility of After School Fun Club (school-agers) very poor (1)	Accessibility of After School Fun Club (school-agers) poor (2)	Accessibility of After School Fun Club (school-agers) somewhat poor (3)	Accessibility of After School Fun Club (school-agers) somewhat good (4)	Accessibility of After School Fun Club (school-agers) good (5)	Accessibility of After School Fun Club (school-agers) very good (6)	Accessibility of After School Fun Club (school-agers) Unsure/do not know
Quality of summer day camp (school-agers)	Quality of summer day camp (school-agers) very poor (1)	Quality of summer day camp (school-agers) poor (2)	Quality of summer day camp (school-agers) somewhat poor (3)	Quality of summer day camp (school-agers) somewhat good (4)	Quality of summer day camp (school-agers) good (5)	Quality of summer day camp (school-agers) very good (6)	Quality of summer day camp (school-agers) Unsure/do not know
Accessibility of summer day camp (school-agers)	Accessibility of summer day camp (school-agers) very poor (1)	Accessibility of summer day camp (school-agers) poor (2)	Accessibility of summer day camp (school-agers) somewhat poor (3)	Accessibility of summer day camp (school-agers) somewhat good (4)	Accessibility of summer day camp (school-agers) good (5)	Accessibility of summer day camp (school-agers) very good (6)	Accessibility of summer day camp (school-agers) Unsure/do not know

Comments

Question Title

* 9. We would like for you to evaluate our service to our community. Please review the following list of items and rate our performance for each of them on a scale of 1-6 with 1 being very poor and 6 being very good. If you rate us at 3 or less on any item, please take a few moments to explain the specific concerns that you would like to see addressed.

Fitness and Programs

	very poor (1)	poor (2)	somewhat poor (3)	somewhat good (4)	good (5)	very good (6)	Unsure/do not know
Quality of classes currently offered	Quality of classes currently offered very poor (1)	Quality of classes currently offered poor (2)	Quality of classes currently offered somewhat poor (3)	Quality of classes currently offered somewhat good (4)	Quality of classes currently offered good (5)	Quality of classes currently offered very good (6)	Quality of classes currently offered Unsure/do not know
Accessibility of classes currently offered	Accessibility of classes currently offered very poor (1)	Accessibility of classes currently offered poor (2)	Accessibility of classes currently offered somewhat poor (3)	Accessibility of classes currently offered somewhat good (4)	Accessibility of classes currently offered good (5)	Accessibility of classes currently offered very good (6)	Accessibility of classes currently offered Unsure/do not know
Quality of personal training	Quality of personal training very poor (1)	Quality of personal training poor (2)	Quality of personal training somewhat poor (3)	Quality of personal training somewhat good (4)	Quality of personal training good (5)	Quality of personal training very good (6)	Quality of personal training Unsure/do not know
Accessibility of personal training	Accessibility of personal training very poor (1)	Accessibility of personal training poor (2)	Accessibility of personal training somewhat poor (3)	Accessibility of personal training somewhat good (4)	Accessibility of personal training good (5)	Accessibility of personal training very good (6)	Accessibility of personal training Unsure/do not know
Quality of youth sports currently offered	Quality of youth sports currently offered very poor (1)	Quality of youth sports currently offered poor (2)	Quality of youth sports currently offered somewhat poor (3)	Quality of youth sports currently offered somewhat good (4)	Quality of youth sports currently offered good (5)	Quality of youth sports currently offered very good (6)	Quality of youth sports currently offered Unsure/do not know
Accessibility of youth sports currently offered	Accessibility of youth sports currently offered very poor (1)	Accessibility of youth sports currently offered poor (2)	Accessibility of youth sports currently offered somewhat poor (3)	Accessibility of youth sports currently offered somewhat good (4)	Accessibility of youth sports currently offered good (5)	Accessibility of youth sports currently offered very good (6)	Accessibility of youth sports currently offered Unsure/do not know
Quality of adult sports currently offered	Quality of adult sports currently offered very poor (1)	Quality of adult sports currently offered poor (2)	Quality of adult sports currently offered somewhat poor (3)	Quality of adult sports currently offered somewhat good (4)	Quality of adult sports currently offered good (5)	Quality of adult sports currently offered very good (6)	Quality of adult sports currently offered Unsure/do not know
Accessibility of adult sports currently offered	Accessibility of adult sports currently offered very poor (1)	Accessibility of adult sports currently offered poor (2)	Accessibility of adult sports currently offered somewhat poor (3)	Accessibility of adult sports currently offered somewhat good (4)	Accessibility of adult sports currently offered good (5)	Accessibility of adult sports currently offered very good (6)	Accessibility of adult sports currently offered Unsure/do not know
Quality of swimming lessons currently offered	Quality of swimming lessons currently offered very poor (1)	Quality of swimming lessons currently offered poor (2)	Quality of swimming lessons currently offered somewhat poor (3)	Quality of swimming lessons currently offered somewhat good (4)	Quality of swimming lessons currently offered good (5)	Quality of swimming lessons currently offered very good (6)	Quality of swimming lessons currently offered Unsure/do not know
Accessibility of swimming lessons	Accessibility of swimming lessons very poor (1)	Accessibility of swimming lessons poor (2)	Accessibility of swimming lessons somewhat poor (3)	Accessibility of swimming lessons somewhat good (4)	Accessibility of swimming lessons good (5)	Accessibility of swimming lessons very good (6)	Accessibility of swimming lessons Unsure/do not know
Quality of the youth competitive swim team program	Quality of the youth competitive swim team program very poor (1)	Quality of the youth competitive swim team program poor (2)	Quality of the youth competitive swim team program somewhat poor (3)	Quality of the youth competitive swim team program somewhat good (4)	Quality of the youth competitive swim team program good (5)	Quality of the youth competitive swim team program very good (6)	Quality of the youth competitive swim team program Unsure/do not know
Accessibility of the youth competitive swim team program	Accessibility of the youth competitive swim team program very poor (1)	Accessibility of the youth competitive swim team program poor (2)	Accessibility of the youth competitive swim team program somewhat poor (3)	Accessibility of the youth competitive swim team program somewhat good (4)	Accessibility of the youth competitive swim team program good (5)	Accessibility of the youth competitive swim team program very good (6)	Accessibility of the youth competitive swim team program Unsure/do not know
Accessibility of lap swim	Accessibility of lap swim very poor (1)	Accessibility of lap swim poor (2)	Accessibility of lap swim somewhat poor (3)	Accessibility of lap swim somewhat good (4)	Accessibility of lap swim good (5)	Accessibility of lap swim very good (6)	Accessibility of lap swim Unsure/do not know
Accessibility of open swim	Accessibility of open swim very poor (1)	Accessibility of open swim poor (2)	Accessibility of open swim somewhat poor (3)	Accessibility of open swim somewhat good (4)	Accessibility of open swim good (5)	Accessibility of open swim very good (6)	Accessibility of open swim Unsure/do not know
Quality of gymnastics competitive team programs	Quality of gymnastics competitive team programs very poor (1)	Quality of gymnastics competitive team programs poor (2)	Quality of gymnastics competitive team programs somewhat poor (3)	Quality of gymnastics competitive team programs somewhat good (4)	Quality of gymnastics competitive team programs good (5)	Quality of gymnastics competitive team programs very good (6)	Quality of gymnastics competitive team programs Unsure/do not know
Accessibility of gymnastics competitive team programs	Accessibility of gymnastics competitive team programs very poor (1)	Accessibility of gymnastics competitive team programs poor (2)	Accessibility of gymnastics competitive team programs somewhat poor (3)	Accessibility of gymnastics competitive team programs somewhat good (4)	Accessibility of gymnastics competitive team programs good (5)	Accessibility of gymnastics competitive team programs very good (6)	Accessibility of gymnastics competitive team programs Unsure/do not know
Quality of gymnastics recreational classes	Quality of gymnastics recreational classes very poor (1)	Quality of gymnastics recreational classes poor (2)	Quality of gymnastics recreational classes somewhat poor (3)	Quality of gymnastics recreational classes somewhat good (4)	Quality of gymnastics recreational classes good (5)	Quality of gymnastics recreational classes very good (6)	Quality of gymnastics recreational classes Unsure/do not know
Accessibility of gymnastics recreational classes	Accessibility of gymnastics recreational classes very poor (1)	Accessibility of gymnastics recreational classes poor (2)	Accessibility of gymnastics recreational classes somewhat poor (3)	Accessibility of gymnastics recreational classes somewhat good (4)	Accessibility of gymnastics recreational classes good (5)	Accessibility of gymnastics recreational classes very good (6)	Accessibility of gymnastics recreational classes Unsure/do not know

Comments

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* 10. In your opinion, what other strengths of the Mahaska YMCA do you see that we haven’t asked about?

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* 11. In your opinion, what other concerns do you have that we haven’t asked about?

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* 12. What suggestions do you have for short-term, immediate improvements at the Mahaska YMCA? Check all that apply.

Continue upgrading cardio equipment

Add new youth programs

Add new adult programs

Increase winter hours (list specific hours requested)

Improve customer service

Improve communications with members (ex., electronic newsletters)

Develop a five year strategic plan for sustainability

Reenergize school-age care programs

No suggestions

Other (please specify)

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* 13. What suggestions do you have for long-term improvements at the Mahaska YMCA that should be considered in our strategic planning process over the next year?

Increase fitness class space

Separate space for weight lifting

Increase handicap accessibility (elevator to downstairs facilities)

Facility renovations (ex., locker rooms, restrooms)

No suggestions

Other

Comments

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* 14. If you are not currently a member of the YMCA, what could we do to gain your patronage?

N/A

Improve customer service

Increase program offerings (list specific suggestions)

Increase hours (list specific hours desired)

Nothing

Other

Comments

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* 1. Select one of the following that best applies to you and your relationship with the Mahaska YMCA.

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* 2. Do you recall seeing, hearing, or receiving any promotions for the Mahaska YMCA in the past six months? (select all that apply)

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* 3. If you are a member, how often do you use the Mahaska YMCA facilities or programs? (select one)

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* 4. Below is a list of programs and activities that some members have requested informally in recent months. Please indicate which of the following activities that you or members of your household would like to participate in with the Mahaska YMCA.

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* 5. What other recreational, enrichment, sports or fitness programs are you and your family members interested in that are not available in Mahaska County?

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* 10. In your opinion, what other strengths of the Mahaska YMCA do you see that we haven’t asked about?

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* 11. In your opinion, what other concerns do you have that we haven’t asked about?

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* 12. What suggestions do you have for short-term, immediate improvements at the Mahaska YMCA? Check all that apply.

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* 13. What suggestions do you have for long-term improvements at the Mahaska YMCA that should be considered in our strategic planning process over the next year?

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* 14. If you are not currently a member of the YMCA, what could we do to gain your patronage?

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* 15. Please offer any other ideas, suggestions, or concerns that you have not already been able to address in previous questions.