Website Customer Survey 2.0 Question Title * What brings you to the LA Superior Court Website? I am an attorney or legal professional I am a juror I am an individual involved in a legal proceeding or court-related matter I am an individual looking for information I work for a court partner agency (social worker, legal self-help center staff, etc.) My work involves research and investigation (private investigator, collection agency, news media etc.) Other (please specify) Question Title * In the past 3 months, on average, how frequently have you visited the LA Superior Court website? Multiple times a day Once a day 2-3 times a week Once a week Once a month Less than once a month Other (please specify) Question Title * What topics bring you to the LA Superior Court Website? Jury duty Traffic ticket Small claims Civil case or law suit Juvenile custody issues Criminal issues Probate issues Divorce Unlawful detainer (Eviction) Research Job seeking Other (please specify) Question Title * What were you seeking to accomplish? To contact the court by phone or email To find courthouse location information To search for my case information To pay a judgment, fine, bail or fee To request traffic school To research my legal matter To learn how to file To appeal a case To find answers about being a participant in a court proceeding or jury duty To find a court form online To collect information or perform research on cases in which you are not personally a participant Other (please specify) Question Title * Did the time spent on your task meet your expectations? I did not reach my goal I spent too much time on this Time spent met my expectations This was easier than I thought it would be Other (please specify) Question Title * Are there changes to the site that you would like to see? Question Title * Were you able to accomplish what you wanted to today? Yes No Other (please specify) Question Title * How easy was it to find the information you needed? 1 (Never found) 2 3 4 5 (Easily found) 1 (Never found) 2 3 4 5 (Easily found) Question Title * If you visit the LASC website regularly, we’d like to know your opinion about the new design of our website: Not familiar with the old website Much worse than before Worse than before Same as before Better than before Much better than before Please provide a comment about why you think this website is worse/better than before: Done