LARL Strategic Plan Customer Survey

 
The Customer Survey is Phase II of the LARL Strategic Planning Process. LARL is continually looking for ways to improve services to customers. Please fill out the following survey to help us determine how to better serve you.
1. How did you learn about this survey?
*
2. What is your zip code? (*Required Field)
3. Have you used the Lake Agassiz Regional Library in the past six months?
4. Which two of the following services offered by the library do you think are most important?
5. In a typical month, how many times do you visit a Library location?
6. Which branch or LINK Site do you visit regularly?
7. What do you typically do when you visit a library building? (Choose all that apply)
8. How much do you agree with the statements below?
Strongly AgreeAgreeDisagreeStrongly DisagreeNot Applicable
I feel safe in the library building
The library is clean
I can find a quiet place in the library
Computers are available when I need them
It's easy to pick up holds
It's easy to check out books
I usually get what I want when I use the library
Staff are knowledgeable & friendly
9. In a typical month, how many times do you visit the LARL web site?
10. Please indicate how much you Agree or Disagree with the following statements about the Library's web site and online catalog?
Strongly AgreeAgreeDisagreeStrongly DisagreeNot Applicable
I can easily find the information I am looking for on the Library's web site
I can easily find the materials I want in the online catalog
I can easily download e-books and other online resources
11. Which two of the following programming options are most important to you? (Choose up to 2)
12. When would you like the Library to offer programming? (Choose up to 2)
13. Which two of the following types of help from staff are most important to you? (Choose up to 2)
14. Overall, where would you most like the Library to focus its resources? (Choose top 2 priorities)
15. How would you like to learn about Library events or changes to Library services? (Choose up to 2)
16. Please include your contact information if you would like to be entered in a drawing for prizes.
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