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EHC 2019-2020 Customer Survey
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1.
How did your company first hear about EHC?
(Required.)
Word of Mouth
Web Search (Google, ThomasNet)
Email
Trade Show
Referral
Other (please specify)
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2.
What is your company's preferred method of contact for new suppliers?
(Required.)
Phone
Email
In-person visit
Trade show
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3.
It is our goal to provide our customers with timely and accurate information. Please rate the following:
(Required.)
Unsatisfied
Satisfied
Very Satisfied
How satisfied are you with our response to RFQs and pricing inquiries?
Unsatisfied
Satisfied
Very Satisfied
How satisfied are you with EHC's technical assistance, engineering and design support?
Unsatisfied
Satisfied
Very Satisfied
How satisfied are you with the availability of samples and parts?
Unsatisfied
Satisfied
Very Satisfied
How satisifed are you with the level of communication regarding order status? (production status, ship date)
Unsatisfied
Satisfied
Very Satisfied
How satisfied are you with quality and delivery?
Unsatisfied
Satisfied
Very Satisfied
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4.
EHC strives for all website visitors to have a pleasant experience. Please rate the following:
(Required.)
Poor
Satisfactory
Excellent
Website Ease of Use
Poor
Satisfactory
Excellent
Product Information
Poor
Satisfactory
Excellent
Design Resources and Support (CAD)
Poor
Satisfactory
Excellent
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5.
Would you refer EHC to others?
(Required.)
No
Yes
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6.
How interested are you in engineering support and design services?
(Required.)
Not Interested
Somewhat Interested
Very Interested
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7.
How interested are you in custom component manufacturing and light assembly services?
(Required.)
Not Interested
Somewhat Interested
Very Interested
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8.
It is the intention of all EHC staff to treat everyone with respect and provide and experience that is both personally and professionally satisfying. Please rate your overall satisfaction with EHC.
(Required.)
Unsatisfied
Satisfied
Very Satisfied
9.
We appreciate you taking the time to complete our survey. Your feedback is very important to us and will allow our staff to better serve you in the future. Please provide your company name and a method of contacting you.
Company
Email Address
Phone Number
10.
Anything else you would like us to know?