Environmental Health: Customer Satisfaction Survey

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* 1. Who are you?

Member of the Public

Business

Consultant

Council Employee

Consultee

Media

Other (please specify)

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* 2. What was the nature of your enquiry?

Animal Health & Welfare

Contaminated Land

Food Safety

Health & Safety

Housing Grants

Licensing

Noise

Planning

Pollution

Private Water Supplies

Public Health

Smoking Ban

Other (please specify)

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* 3. Which office or offices do you have most contact with?

Aviemore/Kingussie

Dingwall

Fort William

Golspie

Highland Council Service Centre

Inverness - Harbour Road (HQ)

Inverness - Church St.

Portree

Wick

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* 4. What is your preferred method of contact?

Telephone

Letter

Face to Face Meeting

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* 5. How would you rate the service you receive from us?

Excellent

Good

Adequate

Poor

Unacceptable

If you answered adequate, poor or unacceptable please tell us why?

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* 6. How would you rate Environmental Health's ongoing performance?

The service is getting much better

The service is getting better

The service is staying the same

The service is getting worse

The service is getting much worse

Not applicable/ not known

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* 7. If you think our performance is getting better or worse please tell us why?

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* 8. Have you been treated with equality and fairness?

Yes

If you think no please tell us why

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* 9. How would you rate the following aspects of Environmental Health?

	Excellent	Good	Adequate	Poor	Unacceptable	Not Applicable
Understanding your requirements	Understanding your requirements Excellent	Understanding your requirements Good	Understanding your requirements Adequate	Understanding your requirements Poor	Understanding your requirements Unacceptable	Understanding your requirements Not Applicable
Level of knowledge of the officer(s)	Level of knowledge of the officer(s) Excellent	Level of knowledge of the officer(s) Good	Level of knowledge of the officer(s) Adequate	Level of knowledge of the officer(s) Poor	Level of knowledge of the officer(s) Unacceptable	Level of knowledge of the officer(s) Not Applicable
Communicating clearly and effectively	Communicating clearly and effectively Excellent	Communicating clearly and effectively Good	Communicating clearly and effectively Adequate	Communicating clearly and effectively Poor	Communicating clearly and effectively Unacceptable	Communicating clearly and effectively Not Applicable
The Information on our website	The Information on our website Excellent	The Information on our website Good	The Information on our website Adequate	The Information on our website Poor	The Information on our website Unacceptable	The Information on our website Not Applicable
Keeping you informed of progress	Keeping you informed of progress Excellent	Keeping you informed of progress Good	Keeping you informed of progress Adequate	Keeping you informed of progress Poor	Keeping you informed of progress Unacceptable	Keeping you informed of progress Not Applicable
Meeting timescales	Meeting timescales Excellent	Meeting timescales Good	Meeting timescales Adequate	Meeting timescales Poor	Meeting timescales Unacceptable	Meeting timescales Not Applicable
Working with you	Working with you Excellent	Working with you Good	Working with you Adequate	Working with you Poor	Working with you Unacceptable	Working with you Not Applicable
Providing value for money	Providing value for money Excellent	Providing value for money Good	Providing value for money Adequate	Providing value for money Poor	Providing value for money Unacceptable	Providing value for money Not Applicable
Responding promptly to problems	Responding promptly to problems Excellent	Responding promptly to problems Good	Responding promptly to problems Adequate	Responding promptly to problems Poor	Responding promptly to problems Unacceptable	Responding promptly to problems Not Applicable

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* 10. If you have any suggestions regarding how we could improve our service, please enter them in the box below.

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* 11. If you would be willing to give us your contact details we may contact you to obtain more detailed information

Name:

Email:

Telephone: