2015 Senior Program Satisfaction Survey

As a member of the Active Adult/Senior Programs, please share your feedback with us. Your comments and suggestions will be used to improve our programs to better meet your needs.

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* 1. In what programs do you participate?

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* 2. Think about your life since you started attending the programs at the Center.
Please select the option that best matches your response for each statement.

Because I go to the Senior Center I....

	Most of the Time	Sometimes	Almost Never	Not Applicable
Do more volunteer work	Do more volunteer work Most of the Time	Do more volunteer work Sometimes	Do more volunteer work Almost Never	Do more volunteer work Not Applicable
See friends more often/make new friends	See friends more often/make new friends Most of the Time	See friends more often/make new friends Sometimes	See friends more often/make new friends Almost Never	See friends more often/make new friends Not Applicable
Take better care of my health	Take better care of my health Most of the Time	Take better care of my health Sometimes	Take better care of my health Almost Never	Take better care of my health Not Applicable
Have more energy	Have more energy Most of the Time	Have more energy Sometimes	Have more energy Almost Never	Have more energy Not Applicable
Feel happier or more satisfied with my life	Feel happier or more satisfied with my life Most of the Time	Feel happier or more satisfied with my life Sometimes	Feel happier or more satisfied with my life Almost Never	Feel happier or more satisfied with my life Not Applicable
Have something to look forward to each day	Have something to look forward to each day Most of the Time	Have something to look forward to each day Sometimes	Have something to look forward to each day Almost Never	Have something to look forward to each day Not Applicable
Know where to ask if I need a service such as a ride to the doctor or an aide	Know where to ask if I need a service such as a ride to the doctor or an aide Most of the Time	Know where to ask if I need a service such as a ride to the doctor or an aide Sometimes	Know where to ask if I need a service such as a ride to the doctor or an aide Almost Never	Know where to ask if I need a service such as a ride to the doctor or an aide Not Applicable
Feel more able to stay independent	Feel more able to stay independent Most of the Time	Feel more able to stay independent Sometimes	Feel more able to stay independent Almost Never	Feel more able to stay independent Not Applicable
Feel that the senior center has had a positive effect on my life	Feel that the senior center has had a positive effect on my life Most of the Time	Feel that the senior center has had a positive effect on my life Sometimes	Feel that the senior center has had a positive effect on my life Almost Never	Feel that the senior center has had a positive effect on my life Not Applicable
Learn new things	Learn new things Most of the Time	Learn new things Sometimes	Learn new things Almost Never	Learn new things Not Applicable
Have learned about services and benefits	Have learned about services and benefits Most of the Time	Have learned about services and benefits Sometimes	Have learned about services and benefits Almost Never	Have learned about services and benefits Not Applicable
Am more physically active	Am more physically active Most of the Time	Am more physically active Sometimes	Am more physically active Almost Never	Am more physically active Not Applicable
Would recommend the senior center to a friend or family member	Would recommend the senior center to a friend or family member Most of the Time	Would recommend the senior center to a friend or family member Sometimes	Would recommend the senior center to a friend or family member Almost Never	Would recommend the senior center to a friend or family member Not Applicable

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* 3. If there were one thing we could improve upon in regards to our programs and/or operations, what would that be?

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* 4. How long have you participated in our programs ?

Less than a month

1-6 months

1-3 years

4-9 Years

10+ Years

Never used

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* 5. In general, how often do you come to the Center?

Daily

Two to four times per week

Once per week

One to three times per month

Less than once per month

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* 6. Please rate your satisfaction level with the following:

	Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied	Not Applicable
Membership registration process	Membership registration process Very Satisfied	Membership registration process Satisfied	Membership registration process Dissatisfied	Membership registration process Very Dissatisfied	Membership registration process Not Applicable
Membership fee	Membership fee Very Satisfied	Membership fee Satisfied	Membership fee Dissatisfied	Membership fee Very Dissatisfied	Membership fee Not Applicable
Overall satisfaction with membership	Overall satisfaction with membership Very Satisfied	Overall satisfaction with membership Satisfied	Overall satisfaction with membership Dissatisfied	Overall satisfaction with membership Very Dissatisfied	Overall satisfaction with membership Not Applicable
Diversity of programs offered	Diversity of programs offered Very Satisfied	Diversity of programs offered Satisfied	Diversity of programs offered Dissatisfied	Diversity of programs offered Very Dissatisfied	Diversity of programs offered Not Applicable
Ease of access to programs	Ease of access to programs Very Satisfied	Ease of access to programs Satisfied	Ease of access to programs Dissatisfied	Ease of access to programs Very Dissatisfied	Ease of access to programs Not Applicable
Programs in which you participate	Programs in which you participate Very Satisfied	Programs in which you participate Satisfied	Programs in which you participate Dissatisfied	Programs in which you participate Very Dissatisfied	Programs in which you participate Not Applicable
Program registration process	Program registration process Very Satisfied	Program registration process Satisfied	Program registration process Dissatisfied	Program registration process Very Dissatisfied	Program registration process Not Applicable
Program fee	Program fee Very Satisfied	Program fee Satisfied	Program fee Dissatisfied	Program fee Very Dissatisfied	Program fee Not Applicable
Program instructors	Program instructors Very Satisfied	Program instructors Satisfied	Program instructors Dissatisfied	Program instructors Very Dissatisfied	Program instructors Not Applicable
Attractiveness of the Center	Attractiveness of the Center Very Satisfied	Attractiveness of the Center Satisfied	Attractiveness of the Center Dissatisfied	Attractiveness of the Center Very Dissatisfied	Attractiveness of the Center Not Applicable
Lighting inside the Center	Lighting inside the Center Very Satisfied	Lighting inside the Center Satisfied	Lighting inside the Center Dissatisfied	Lighting inside the Center Very Dissatisfied	Lighting inside the Center Not Applicable
Lighting outside the Center	Lighting outside the Center Very Satisfied	Lighting outside the Center Satisfied	Lighting outside the Center Dissatisfied	Lighting outside the Center Very Dissatisfied	Lighting outside the Center Not Applicable
Cleanliness of the Center	Cleanliness of the Center Very Satisfied	Cleanliness of the Center Satisfied	Cleanliness of the Center Dissatisfied	Cleanliness of the Center Very Dissatisfied	Cleanliness of the Center Not Applicable
Temperature inside the Center	Temperature inside the Center Very Satisfied	Temperature inside the Center Satisfied	Temperature inside the Center Dissatisfied	Temperature inside the Center Very Dissatisfied	Temperature inside the Center Not Applicable
Safety of the Center	Safety of the Center Very Satisfied	Safety of the Center Satisfied	Safety of the Center Dissatisfied	Safety of the Center Very Dissatisfied	Safety of the Center Not Applicable
Service provided by Senior Services Supervisor	Service provided by Senior Services Supervisor Very Satisfied	Service provided by Senior Services Supervisor Satisfied	Service provided by Senior Services Supervisor Dissatisfied	Service provided by Senior Services Supervisor Very Dissatisfied	Service provided by Senior Services Supervisor Not Applicable
Service provided by Senior Services Program Coordinator	Service provided by Senior Services Program Coordinator Very Satisfied	Service provided by Senior Services Program Coordinator Satisfied	Service provided by Senior Services Program Coordinator Dissatisfied	Service provided by Senior Services Program Coordinator Very Dissatisfied	Service provided by Senior Services Program Coordinator Not Applicable
Service provided by Desk Volunteers	Service provided by Desk Volunteers Very Satisfied	Service provided by Desk Volunteers Satisfied	Service provided by Desk Volunteers Dissatisfied	Service provided by Desk Volunteers Very Dissatisfied	Service provided by Desk Volunteers Not Applicable

Comments

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* 7. How did you find out about the programs?

Gateway Program Guide

Senior Spotlight

Online, www.gahanna.gov

Facebook

Flyers Posted in Center

Friends

Other (please specify)

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* 8. What is your age?

Under 55

55-65

66-80

81-90

91 or older

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* 9. What is your gender?

Female

Male

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* 10. What is your race?

White or Caucasian

Black or African American

Asian

American Indian or Alaska Native

Native Hawaiian or Other Pacific Islander

Other (please specify)

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* 1. In what programs do you participate?

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* 2. Think about your life since you started attending the programs at the Center. Please select the option that best matches your response for each statement.Because I go to the Senior Center I....

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* 3. If there were one thing we could improve upon in regards to our programs and/or operations, what would that be?

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* 4. How long have you participated in our programs ?

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* 5. In general, how often do you come to the Center?

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* 6. Please rate your satisfaction level with the following:

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* 7. How did you find out about the programs?

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* 8. What is your age?

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* 9. What is your gender?

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* 10. What is your race?

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* 11. If you want us to respond, please include your contact info:

* 2. Think about your life since you started attending the programs at the Center.
Please select the option that best matches your response for each statement.

Because I go to the Senior Center I....