Royal Navy User Survey

The Royal Navy is currently reviewing its website and other services. We've created a short survey (which should take no longer than 5 minutes to complete) to find out how you use them and what your current overall experience is. Our plan is to take the responses and look at ways in which we can better improve all our websites and services.

Please note, the Royal Marines form part of the Naval Service, so when referring to the Royal Navy in this questionnaire we are including the Royal Marines.

This questionnaire is anonymous, so please speak freely.

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* 1. What is your age?

Under 16

16 to 19

20 to 24

25 to 34

35 to 44

45 to 54

55 to 64

65 to 74

75 or older

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* 2. What is your gender?

Female

Male

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* 3. Which of the following best describes your situation

Serving RN, RM or RFA personnel (including Reservists)

Family or friend of serving personnel

Former Royal Navy personnel

Considering joining the Royal Navy (incl. Royal Marines)

Family, friend or advisor to someone considering joining The Royal Navy (incl. Royal Marines)

Journalist or working in the media

Civil servant

Student

Royal Navy or armed forces enthusiast

Other (please specify)

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* 4. Here are some websites and services related to the Royal Navy - some are official, others are not. Please tell us how often you have used them in the last 12 months.

	Never	less than 3 times	3-11 times	At least monthly	At least weekly
The Royal Navy website (Incl. Royal Marines)	The Royal Navy website (Incl. Royal Marines) Never	The Royal Navy website (Incl. Royal Marines) less than 3 times	The Royal Navy website (Incl. Royal Marines) 3-11 times	The Royal Navy website (Incl. Royal Marines) At least monthly	The Royal Navy website (Incl. Royal Marines) At least weekly
Official Royal Navy Facebook page	Official Royal Navy Facebook page Never	Official Royal Navy Facebook page less than 3 times	Official Royal Navy Facebook page 3-11 times	Official Royal Navy Facebook page At least monthly	Official Royal Navy Facebook page At least weekly
Royal Navy Recruitment Facebook page	Royal Navy Recruitment Facebook page Never	Royal Navy Recruitment Facebook page less than 3 times	Royal Navy Recruitment Facebook page 3-11 times	Royal Navy Recruitment Facebook page At least monthly	Royal Navy Recruitment Facebook page At least weekly
Official Royal Navy Twitter stream	Official Royal Navy Twitter stream Never	Official Royal Navy Twitter stream less than 3 times	Official Royal Navy Twitter stream 3-11 times	Official Royal Navy Twitter stream At least monthly	Official Royal Navy Twitter stream At least weekly
Royal Navy Recruitment Twitter stream	Royal Navy Recruitment Twitter stream Never	Royal Navy Recruitment Twitter stream less than 3 times	Royal Navy Recruitment Twitter stream 3-11 times	Royal Navy Recruitment Twitter stream At least monthly	Royal Navy Recruitment Twitter stream At least weekly
Royal Marines Recruitment Facebook page	Royal Marines Recruitment Facebook page Never	Royal Marines Recruitment Facebook page less than 3 times	Royal Marines Recruitment Facebook page 3-11 times	Royal Marines Recruitment Facebook page At least monthly	Royal Marines Recruitment Facebook page At least weekly
Welfare section or other official forums	Welfare section or other official forums Never	Welfare section or other official forums less than 3 times	Welfare section or other official forums 3-11 times	Welfare section or other official forums At least monthly	Welfare section or other official forums At least weekly
Rum Ration, Military Forums or other unofficial forums	Rum Ration, Military Forums or other unofficial forums Never	Rum Ration, Military Forums or other unofficial forums less than 3 times	Rum Ration, Military Forums or other unofficial forums 3-11 times	Rum Ration, Military Forums or other unofficial forums At least monthly	Rum Ration, Military Forums or other unofficial forums At least weekly
Navy News (in print or online)	Navy News (in print or online) Never	Navy News (in print or online) less than 3 times	Navy News (in print or online) 3-11 times	Navy News (in print or online) At least monthly	Navy News (in print or online) At least weekly
Ministry of Defence (gov.uk/mod)	Ministry of Defence (gov.uk/mod) Never	Ministry of Defence (gov.uk/mod) less than 3 times	Ministry of Defence (gov.uk/mod) 3-11 times	Ministry of Defence (gov.uk/mod) At least monthly	Ministry of Defence (gov.uk/mod) At least weekly
Royal Navy Newsletters	Royal Navy Newsletters Never	Royal Navy Newsletters less than 3 times	Royal Navy Newsletters 3-11 times	Royal Navy Newsletters At least monthly	Royal Navy Newsletters At least weekly
Naval Families Federation (nff.org.uk)	Naval Families Federation (nff.org.uk) Never	Naval Families Federation (nff.org.uk) less than 3 times	Naval Families Federation (nff.org.uk) 3-11 times	Naval Families Federation (nff.org.uk) At least monthly	Naval Families Federation (nff.org.uk) At least weekly
British Forces Broadcasting (bfbs.com)	British Forces Broadcasting (bfbs.com) Never	British Forces Broadcasting (bfbs.com) less than 3 times	British Forces Broadcasting (bfbs.com) 3-11 times	British Forces Broadcasting (bfbs.com) At least monthly	British Forces Broadcasting (bfbs.com) At least weekly
Navy pages on newspaper sites (eg guardian.co.uk)	Navy pages on newspaper sites (eg guardian.co.uk) Never	Navy pages on newspaper sites (eg guardian.co.uk) less than 3 times	Navy pages on newspaper sites (eg guardian.co.uk) 3-11 times	Navy pages on newspaper sites (eg guardian.co.uk) At least monthly	Navy pages on newspaper sites (eg guardian.co.uk) At least weekly
Wikipedia (Navy related pages)	Wikipedia (Navy related pages) Never	Wikipedia (Navy related pages) less than 3 times	Wikipedia (Navy related pages) 3-11 times	Wikipedia (Navy related pages) At least monthly	Wikipedia (Navy related pages) At least weekly
Defence Connect	Defence Connect Never	Defence Connect less than 3 times	Defence Connect 3-11 times	Defence Connect At least monthly	Defence Connect At least weekly
NavyFit	NavyFit Never	NavyFit less than 3 times	NavyFit 3-11 times	NavyFit At least monthly	NavyFit At least weekly

Other Navy related sites (please specify)

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* 5. How do you use Twitter in relation to the Royal Navy?

I don't use Twitter

To keep up with official naval news

To get Navy news and gossip from friends

To ask questions of Navy personnel

To engage in debate around Navy issues

To post updates that relate to the Navy

To talk with others in the same situation as me

To view pictures and videos related to the Navy and Navy life

Other (please specify)

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* 6. How do you use Facebook in relation to the Royal Navy?

I don't use Facebook

To keep up with official Navy news

To get naval news and gossip from friends

To ask questions of Navy personnel

To engage in debate around Navy issues

To post updates that relate to the Navy

To talk with others in the same situation as me

To view pictures and videos related to the Navy and Navy life

Other (please specify)

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* 7. When thinking about the Royal Navy, please rank the following information sources based on their importance to you from 1 to 5, where 1 is most important and 5 is least important.

Non-official social media

Official Royal Navy social media

Direct accounts from friends or family

The Royal Navy website and other official sites

Other media eg newspaper websites

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* 8. How important are the following aspects of the Royal Navy website to you?

	Not at all important	Slightly important	Important	Very important	Essential
Information on the role of the Royal Navy in today's world	Information on the role of the Royal Navy in today's world Not at all important	Information on the role of the Royal Navy in today's world Slightly important	Information on the role of the Royal Navy in today's world Important	Information on the role of the Royal Navy in today's world Very important	Information on the role of the Royal Navy in today's world Essential
Information on the history of the Royal Navy	Information on the history of the Royal Navy Not at all important	Information on the history of the Royal Navy Slightly important	Information on the history of the Royal Navy Important	Information on the history of the Royal Navy Very important	Information on the history of the Royal Navy Essential
Information on the structure of the Royal Navy and how it operates	Information on the structure of the Royal Navy and how it operates Not at all important	Information on the structure of the Royal Navy and how it operates Slightly important	Information on the structure of the Royal Navy and how it operates Important	Information on the structure of the Royal Navy and how it operates Very important	Information on the structure of the Royal Navy and how it operates Essential
Information about the Royal Navy fleet and equipment	Information about the Royal Navy fleet and equipment Not at all important	Information about the Royal Navy fleet and equipment Slightly important	Information about the Royal Navy fleet and equipment Important	Information about the Royal Navy fleet and equipment Very important	Information about the Royal Navy fleet and equipment Essential
Information about careers and joining Naval Services	Information about careers and joining Naval Services Not at all important	Information about careers and joining Naval Services Slightly important	Information about careers and joining Naval Services Important	Information about careers and joining Naval Services Very important	Information about careers and joining Naval Services Essential
Information about current deployments	Information about current deployments Not at all important	Information about current deployments Slightly important	Information about current deployments Important	Information about current deployments Very important	Information about current deployments Essential
Information or news regarding a specific Unit (eg 40 Cdo or HMS Westminster)	Information or news regarding a specific Unit (eg 40 Cdo or HMS Westminster) Not at all important	Information or news regarding a specific Unit (eg 40 Cdo or HMS Westminster) Slightly important	Information or news regarding a specific Unit (eg 40 Cdo or HMS Westminster) Important	Information or news regarding a specific Unit (eg 40 Cdo or HMS Westminster) Very important	Information or news regarding a specific Unit (eg 40 Cdo or HMS Westminster) Essential
Information about forthcoming Navy events	Information about forthcoming Navy events Not at all important	Information about forthcoming Navy events Slightly important	Information about forthcoming Navy events Important	Information about forthcoming Navy events Very important	Information about forthcoming Navy events Essential
Information on welfare issues for personnel and families	Information on welfare issues for personnel and families Not at all important	Information on welfare issues for personnel and families Slightly important	Information on welfare issues for personnel and families Important	Information on welfare issues for personnel and families Very important	Information on welfare issues for personnel and families Essential
General naval news	General naval news Not at all important	General naval news Slightly important	General naval news Important	General naval news Very important	General naval news Essential
Community - being able to connect with others like you	Community - being able to connect with others like you Not at all important	Community - being able to connect with others like you Slightly important	Community - being able to connect with others like you Important	Community - being able to connect with others like you Very important	Community - being able to connect with others like you Essential
Being able to contact Royal Navy personnel	Being able to contact Royal Navy personnel Not at all important	Being able to contact Royal Navy personnel Slightly important	Being able to contact Royal Navy personnel Important	Being able to contact Royal Navy personnel Very important	Being able to contact Royal Navy personnel Essential
Being able to view images and watch videos	Being able to view images and watch videos Not at all important	Being able to view images and watch videos Slightly important	Being able to view images and watch videos Important	Being able to view images and watch videos Very important	Being able to view images and watch videos Essential

Other (please specify)

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* 9. What type of material would you like to see on the Royal Navy website

	Not important	Slightly important	Important	Very important	Essential
Video content	Video content Not important	Video content Slightly important	Video content Important	Video content Very important	Video content Essential
Audio content (eg radio clips or podcasts)	Audio content (eg radio clips or podcasts) Not important	Audio content (eg radio clips or podcasts) Slightly important	Audio content (eg radio clips or podcasts) Important	Audio content (eg radio clips or podcasts) Very important	Audio content (eg radio clips or podcasts) Essential
Interactive tools (eg job finder)	Interactive tools (eg job finder) Not important	Interactive tools (eg job finder) Slightly important	Interactive tools (eg job finder) Important	Interactive tools (eg job finder) Very important	Interactive tools (eg job finder) Essential
Simulation games (eg Officer Decisions game)	Simulation games (eg Officer Decisions game) Not important	Simulation games (eg Officer Decisions game) Slightly important	Simulation games (eg Officer Decisions game) Important	Simulation games (eg Officer Decisions game) Very important	Simulation games (eg Officer Decisions game) Essential
Photos	Photos Not important	Photos Slightly important	Photos Important	Photos Very important	Photos Essential

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* 10. Thinking about your own personal experience, please rate the Royal Navy’s website on the following factors.

	Terrible	Poor	Satisfactory	Good	Excellent
Relevance of information to your needs	Relevance of information to your needs Terrible	Relevance of information to your needs Poor	Relevance of information to your needs Satisfactory	Relevance of information to your needs Good	Relevance of information to your needs Excellent
Ease of use	Ease of use Terrible	Ease of use Poor	Ease of use Satisfactory	Ease of use Good	Ease of use Excellent
Functionality - what it enables you to do	Functionality - what it enables you to do Terrible	Functionality - what it enables you to do Poor	Functionality - what it enables you to do Satisfactory	Functionality - what it enables you to do Good	Functionality - what it enables you to do Excellent
As representation of the Royal Navy	As representation of the Royal Navy Terrible	As representation of the Royal Navy Poor	As representation of the Royal Navy Satisfactory	As representation of the Royal Navy Good	As representation of the Royal Navy Excellent

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* 11. And how consistent would you say that this experience is across multiple devices (e.g. mobile, tablet, desktop)?

	Terrible	Poor	Satisfactory	Good	Excellent	I don't know
Relevance of information to your needs	Relevance of information to your needs Terrible	Relevance of information to your needs Poor	Relevance of information to your needs Satisfactory	Relevance of information to your needs Good	Relevance of information to your needs Excellent	Relevance of information to your needs I don't know
Please note comments regarding specific devices here
Ease of use	Ease of use Terrible	Ease of use Poor	Ease of use Satisfactory	Ease of use Good	Ease of use Excellent	Ease of use I don't know
Please note comments regarding specific devices here
Functionality - what it enables you to do	Functionality - what it enables you to do Terrible	Functionality - what it enables you to do Poor	Functionality - what it enables you to do Satisfactory	Functionality - what it enables you to do Good	Functionality - what it enables you to do Excellent	Functionality - what it enables you to do I don't know
Please note comments regarding specific devices here
As representation of the Royal Navy	As representation of the Royal Navy Terrible	As representation of the Royal Navy Poor	As representation of the Royal Navy Satisfactory	As representation of the Royal Navy Good	As representation of the Royal Navy Excellent	As representation of the Royal Navy I don't know
Please note comments regarding specific devices here

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* 12. Overall, how satisfied are you with the Royal Navy's digital services?

Extremely satisfied

Very satisfied

Moderately satisfied

Slightly satisfied

Not at all satisfied

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* 13. If you could suggest one thing that the Royal Navy could do better digitally, what would it be?

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* 14. We are interested in serving your needs better through the use of digital technology. Is there anything else you'd like to tell us that would help us do that?