GUEST FEEDBACK SURVEY Question Title When did you visit? Month Date Time Please enter the date and time: January February March April May June July August September October November December Please enter the date and time: Month menu 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Please enter the date and time: Date menu Lunch/Brunch Happy Hour Late-Night Other Please enter the date and time: Time menu Question Title Please rate the level of cleanliness and organization in each of the following: Clean and organized In need of some attention Messy and/or disorganized Not Applicable Entrance area Entrance area Clean and organized Entrance area In need of some attention Entrance area Messy and/or disorganized Entrance area Not Applicable Bar area Bar area Clean and organized Bar area In need of some attention Bar area Messy and/or disorganized Bar area Not Applicable Dining area Dining area Clean and organized Dining area In need of some attention Dining area Messy and/or disorganized Dining area Not Applicable Restrooms Restrooms Clean and organized Restrooms In need of some attention Restrooms Messy and/or disorganized Restrooms Not Applicable Other (please specify below) Other (please specify below) Clean and organized Other (please specify below) In need of some attention Other (please specify below) Messy and/or disorganized Other (please specify below) Not Applicable Other or additional comments? Question Title Which of the following describes the way you were greeted before placing your order? Timely Polite Friendly Enthusiastic Acceptable Untimely Impolite Unfriendly Unenthusiastic I wasn't greeted Any comments? Question Title Would you describe the demeanor of your bartender as... (select all that apply) Yes No Friendly? Friendly? Yes Friendly? No Knowledgable? Knowledgable? Yes Knowledgable? No Polite? Polite? Yes Polite? No Enthusiastic? Enthusiastic? Yes Enthusiastic? No Helpful? Helpful? Yes Helpful? No Engaging? Engaging? Yes Engaging? No Other or additional comments? Question Title Which of the following best describes your server's understanding of the food/drink menu? Expert Somewhat Knowledgable Uninformed Other or additional comments? Question Title Was the manner in which your drink/food order arrived... Yes No Accurate? Accurate? Yes Accurate? No Complete? Complete? Yes Complete? No Timely? Timely? Yes Timely? No Appealing? Appealing? Yes Appealing? No Other or additional comments? Question Title Did your bartender (or another employee) check to ensure that your order was accurate and to your liking? Yes No Question Title If you ordered food, did you have everything necessary to enjoy your meal? (utensils, napkins, condiments, etc.?) Yes No I did not order food If you selected "no," please specify: Question Title Which of the following best describes the quality of your order(s)? Excellent Above average Acceptable Unacceptable N/A Food Food Excellent Food Above average Food Acceptable Food Unacceptable Food N/A Drink Drink Excellent Drink Above average Drink Acceptable Drink Unacceptable Drink N/A Other? (please specify below) Other? (please specify below) Excellent Other? (please specify below) Above average Other? (please specify below) Acceptable Other? (please specify below) Unacceptable Other? (please specify below) N/A Other or additional comments? Question Title When you received your check, was it... Yes No Timely? Timely? Yes Timely? No Accurate? Accurate? Yes Accurate? No I did not receive a check I did not receive a check Yes I did not receive a check No Other (please specify) Question Title Did your bartender return with your change and/or credit slip in a manner that was... Yes No Timely? Timely? Yes Timely? No Accurate? Accurate? Yes Accurate? No Other (please specify) Question Title Upon leaving or receiving your change/credit slip, were you thanked and/or invited back? Yes No Any comments? Question Title How would you rate your overall experience this visit? Excellent Above average Acceptable Unacceptable Not Applicable Atmosphere Atmosphere Excellent Atmosphere Above average Atmosphere Acceptable Atmosphere Unacceptable Atmosphere Not Applicable Service Service Excellent Service Above average Service Acceptable Service Unacceptable Service Not Applicable Food Food Excellent Food Above average Food Acceptable Food Unacceptable Food Not Applicable Drink Drink Excellent Drink Above average Drink Acceptable Drink Unacceptable Drink Not Applicable Live Music Live Music Excellent Live Music Above average Live Music Acceptable Live Music Unacceptable Live Music Not Applicable Other (please specify below) Other (please specify below) Excellent Other (please specify below) Above average Other (please specify below) Acceptable Other (please specify below) Unacceptable Other (please specify below) Not Applicable Other or additional comments? Question Title What could we have done to improve the quality of your visit in terms of... Atmosphere? Service? Food? Drink? Live music? Other? (please specify) Question Title If you'd like to discuss any further details or suggestions, please provide your contact information: Name Email Address Phone Number Done
