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Thanks for participating in our efforts to find out how well contact centers are balancing efficiency (and cost) with the customer experience. This survey should take approximately 20 minutes to complete. You can leave the survey and return at any time, but you must use the same computer/terminal used to begin the survey. For help at any time, contact Adam Mandelbaum.

This is an anonymous survey; individual responses will remain confidential and will not be shared or stored.

Two Chances to Win!

#1: Apple iPad: Complete the survey (the “Survey”) at any time between January 25, 2011 at 1 p.m. EST and January 31, 2011 by midnight EST to be be placed into a drawing to be held on February 3, 2011, for one (1) Apple iPad wi-fi, 16GB (valued at $499) (the “iPad Drawing”).

#2: All respondents who complete the survey (the “Survey”) at any time between January 25, 2011 at 1 p.m. EST and February 14, 2011 by midnight EST will be eligible for the drawing for the pass to ICMI’s Call Center Demo and Conference (a $1,895 value) to be held February 16, 2011. To find out more about CC Demo click here.

To see the full contest rules click here.

The final results of the survey will be provided in a comprehensive report in spring 2011. Because you have participated in this survey, you will be entitled to $100 off the regular price of this report. The regular price of the report is $199; participants in this survey will be offered the opportunity to purchase it for just $99! You will be notified when the report is available. As a token of our appreciation, ICMI will also send each survey participant a special complimentary preview of the results highlights once they're tabulated.

Funding for this research initiative is provided by Avaya. (Please note: The sponsor does not have access to individual survey responses, including names and contact information, nor will these be shared with the sponsor.)

 

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