Customer Communication Survey Question Title * 1. Which of the following notification systems do you use? Check all that apply. Facebook Twitter Email SMS Text None Question Title * 2. How would you rate the accuracy of our notifications systems, with 5 being the best? 1 2 3 4 5 1 2 3 4 5 Question Title * 3. How would you rate the timeliness of our notification time, with 5 being the best? 1 2 3 4 5 1 2 3 4 5 Question Title * 4. What do you use the notification system for? Check all that apply. TRE DART Bus DART Rail Special Occasions (State Fair, Texas/OU Weekend, Severe Weather, etc.) Question Title * 5. After getting the first notification, how many more notifications would you like to receive? Once the delay is over Only if it gets a lot worse Every 20 minutes until it is done I don’t want to get any more Question Title * 6. Are you interested in getting updates in off-peak hours and weekends? Yes No Question Title * 7. Did you know delay messages are also displayed on station platform signs? Yes No Question Title * 8. DART sends out notifications when a train is about 10 minutes late. Would you say that’s: Too Long Not Enough About Right Too Long Not Enough About Right Question Title * 9. When would you like to receive notifications about bus delays: When a bus is significantly behind schedule When a bus is not going to show up. When a bus is on detour. All of the above. Done
