1. Rating Scale for Questions 1 - 3

 
 100% 
1 - Meets Expectations
2 - Needs Improvement
3 - Exceeds Expectations
N/A - Not Applicable In This Specific Situation
These skills and behaviors have been identified as important for most employees. Other skills and behaviors may be added if needed. Please review and consider how you have demonstrated these in your job and how you might improve on these going forward.
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1. What was the date and time of your interaction with 311, either by phone, e-mail, or walk-in?
MM DD YYYY HH MMAM/PM
Phone
/
/
 
:
E-mail
/
/
 
:
Walk-in
/
/
 
:
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2. What is the name of the Agent who assisted you (if known)?
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3. Did the 311 Agent explain the process for resolving your issues or concerns?
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4. Did the Agent have access to the necessary information to meet your request?
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5. Was your call (or e-mail, or visit) handled in a timely manner?
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6. Were you satisfied with the service you received from Philly311?
7. Please provide any additional feedback about your experience with Philly311.
8. Please provide your name, phone number or e-mail address, if you would like to be contacted.
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