TacomaFIRST 311: Rate Our Customer Support Center Question Title * 1. What was the reason for your visit or call to city hall? Appointment Permit or Building Plans Business License or Pet License Looking for services Other (please specify) Question Title * 2. Where you greeted by the security staff upon entry of the building? Yes No Question Title * 3. Did you feel welcome? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Question Title * 4. How would you rate the knowledge of the staff at the TacomaFIRST 311 Customer Support Center? Very Knowledgeable Knowledgeable Somewhat Knowledgeable Not Knowledgeable Question Title * 5. How would you rate the quality of service you received at the TacomaFIRST 311 Customer Support Center? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Question Title * 6. The City is working to improve access to services through "One click, One call, One visit". How is the City doing in providing access to customers and meeting its customer support needs? Excellent Good Neutral Needs Improvement Question Title * 7. Who provided you the service or information you needed? Customer Support Center Staff Customer Support Center Staff & Others Other City Staff Question Title * 8. Are there other services you would like to see provided or do you have any additional feedback? Question Title * 9. Name (Optional) Done