Post-Show Survey: 2014 European SSOWeek Conference Day 3

Speakers & Sessions - Conference Day Three

Please rate the conference sessions & speakers based on the scale below, 5 being Excellent and 1 being Poor.

Question Title

* 1. SSON’s Big Idea #3: Value Investing. Why The Worst Of Decisions Are Taken In The Best Of Times

	5	4	3	2	1
Overall Session	Overall Session 5	Overall Session 4	Overall Session 3	Overall Session 2	Overall Session 1
David McWilliams, Author	David McWilliams, Author 5	David McWilliams, Author 4	David McWilliams, Author 3	David McWilliams, Author 2	David McWilliams, Author 1

Question Title

* 2. Enable Your Team To Turn Your Customers Into Fans

	5	4	3	2	1
Overall Session	Overall Session 5	Overall Session 4	Overall Session 3	Overall Session 2	Overall Session 1
Nigel Kilpatric, TIBCO Nimbus	Nigel Kilpatric, TIBCO Nimbus 5	Nigel Kilpatric, TIBCO Nimbus 4	Nigel Kilpatric, TIBCO Nimbus 3	Nigel Kilpatric, TIBCO Nimbus 2	Nigel Kilpatric, TIBCO Nimbus 1

Question Title

* 3. Stream A - Establishing A High Performance Customer Service Framework For Your Shared Services Centre

	5	4	3	2	1
Overall Session	Overall Session 5	Overall Session 4	Overall Session 3	Overall Session 2	Overall Session 1
Paul Bryanhill, Lloyd's Register	Paul Bryanhill, Lloyd's Register 5	Paul Bryanhill, Lloyd's Register 4	Paul Bryanhill, Lloyd's Register 3	Paul Bryanhill, Lloyd's Register 2	Paul Bryanhill, Lloyd's Register 1

Question Title

* 4. Stream B - Managing Data As A Corporate Asset

	5	4	3	2	1
Overall Session	Overall Session 5	Overall Session 4	Overall Session 3	Overall Session 2	Overall Session 1
Frans Liefhebber, Shell	Frans Liefhebber, Shell 5	Frans Liefhebber, Shell 4	Frans Liefhebber, Shell 3	Frans Liefhebber, Shell 2	Frans Liefhebber, Shell 1

Question Title

* 5. Stream C - Building Customer Centricity At Network Rail Business Support Services (NR BSS)

	5	4	3	2	1
Overall Session	Overall Session 5	Overall Session 4	Overall Session 3	Overall Session 2	Overall Session 1
Ian Wilson, Network Rail	Ian Wilson, Network Rail 5	Ian Wilson, Network Rail 4	Ian Wilson, Network Rail 3	Ian Wilson, Network Rail 2	Ian Wilson, Network Rail 1
Steve Walsh, Network Rail	Steve Walsh, Network Rail 5	Steve Walsh, Network Rail 4	Steve Walsh, Network Rail 3	Steve Walsh, Network Rail 2	Steve Walsh, Network Rail 1

Question Title

* 6. Stream D - Moving On From The Efficiency Agenda: How To Drive Maximum Return From Every Project To Ensure Optimisation and Effectiveness

	5	4	3	2	1
Overall Session	Overall Session 5	Overall Session 4	Overall Session 3	Overall Session 2	Overall Session 1
Jesse Cates, Corning Inc	Jesse Cates, Corning Inc 5	Jesse Cates, Corning Inc 4	Jesse Cates, Corning Inc 3	Jesse Cates, Corning Inc 2	Jesse Cates, Corning Inc 1

Question Title

* 7. Stream B - How Insourcing Can Support Your Growth With Strategy. Using Your Data To Take A Soft Transformation Approach

	5	4	3	2	1
Overall Session	Overall Session 5	Overall Session 4	Overall Session 3	Overall Session 2	Overall Session 1
Umberto Larizza, UniCredit	Umberto Larizza, UniCredit 5	Umberto Larizza, UniCredit 4	Umberto Larizza, UniCredit 3	Umberto Larizza, UniCredit 2	Umberto Larizza, UniCredit 1

Question Title

* 8. Stream C - Defining The 2014 Shared Services Customer

	5	4	3	2	1
Overall Session	Overall Session 5	Overall Session 4	Overall Session 3	Overall Session 2	Overall Session 1
Simon Newton, John Lewis Partnerships	Simon Newton, John Lewis Partnerships 5	Simon Newton, John Lewis Partnerships 4	Simon Newton, John Lewis Partnerships 3	Simon Newton, John Lewis Partnerships 2	Simon Newton, John Lewis Partnerships 1
Jonathan Preece, UK Shared Business Services	Jonathan Preece, UK Shared Business Services 5	Jonathan Preece, UK Shared Business Services 4	Jonathan Preece, UK Shared Business Services 3	Jonathan Preece, UK Shared Business Services 2	Jonathan Preece, UK Shared Business Services 1
Stephen Smith, Covidien	Stephen Smith, Covidien 5	Stephen Smith, Covidien 4	Stephen Smith, Covidien 3	Stephen Smith, Covidien 2	Stephen Smith, Covidien 1

Question Title

* 9. Stream D - Delivering Extraordinary Service

	5	4	3	2	1
Overall Session	Overall Session 5	Overall Session 4	Overall Session 3	Overall Session 2	Overall Session 1
Tim Carter, OpenText	Tim Carter, OpenText 5	Tim Carter, OpenText 4	Tim Carter, OpenText 3	Tim Carter, OpenText 2	Tim Carter, OpenText 1
Nathan Pryor, OpenText	Nathan Pryor, OpenText 5	Nathan Pryor, OpenText 4	Nathan Pryor, OpenText 3	Nathan Pryor, OpenText 2	Nathan Pryor, OpenText 1

Question Title

* 10. Stream A - Strategic Business Partnering: Aligning Centre Performance With Business Outcomes

	5	4	3	2	1
Overall Session	Overall Session 5	Overall Session 4	Overall Session 3	Overall Session 2	Overall Session 1
Gillian Rodgers, Shell	Gillian Rodgers, Shell 5	Gillian Rodgers, Shell 4	Gillian Rodgers, Shell 3	Gillian Rodgers, Shell 2	Gillian Rodgers, Shell 1

Question Title

* 11. Stream D - Delivering Value Through Process Transformation: Improving F&A At AstraZeneca; The Journey So Far

	5	4	3	2	1
Overall Session	Overall Session 5	Overall Session 4	Overall Session 3	Overall Session 2	Overall Session 1
Annelise Popovic, AstraZeneca	Annelise Popovic, AstraZeneca 5	Annelise Popovic, AstraZeneca 4	Annelise Popovic, AstraZeneca 3	Annelise Popovic, AstraZeneca 2	Annelise Popovic, AstraZeneca 1

Question Title

* 12. Award Winners Circle

	5	4	3	2	1
Overall Session	Overall Session 5	Overall Session 4	Overall Session 3	Overall Session 2	Overall Session 1

Question Title

* 13. Impact Sourcing: A New Innovation In Outsourcing

	5	4	3	2	1
Overall Session	Overall Session 5	Overall Session 4	Overall Session 3	Overall Session 2	Overall Session 1
Karl Brown, The Rockefeller Foundation	Karl Brown, The Rockefeller Foundation 5	Karl Brown, The Rockefeller Foundation 4	Karl Brown, The Rockefeller Foundation 3	Karl Brown, The Rockefeller Foundation 2	Karl Brown, The Rockefeller Foundation 1

Question Title

* 14. Post Conference Workshop E - Shared Services 101: The Fundamentals Of Designing, Building And Implementing

	5	4	3	2	1
Overall Session	Overall Session 5	Overall Session 4	Overall Session 3	Overall Session 2	Overall Session 1
Rakesh Sangani, Proservartner	Rakesh Sangani, Proservartner 5	Rakesh Sangani, Proservartner 4	Rakesh Sangani, Proservartner 3	Rakesh Sangani, Proservartner 2	Rakesh Sangani, Proservartner 1
Mark Saunders, Proservartner	Mark Saunders, Proservartner 5	Mark Saunders, Proservartner 4	Mark Saunders, Proservartner 3	Mark Saunders, Proservartner 2	Mark Saunders, Proservartner 1

Question Title

* 15. Post Conference Workshop G - Master The Transformation Your Shared Services Outsourcing Initiative Brings

	5	4	3	2	1
Overall Session	Overall Session 5	Overall Session 4	Overall Session 3	Overall Session 2	Overall Session 1
Hermann Ladner, Life - Ladner institute for Endurance	Hermann Ladner, Life - Ladner institute for Endurance 5	Hermann Ladner, Life - Ladner institute for Endurance 4	Hermann Ladner, Life - Ladner institute for Endurance 3	Hermann Ladner, Life - Ladner institute for Endurance 2	Hermann Ladner, Life - Ladner institute for Endurance 1

Question Title

* 16. Post Conference Workshop H - Without Client Engagement There Is No Shared Services

	5	4	3	2	1
Overall Session	Overall Session 5	Overall Session 4	Overall Session 3	Overall Session 2	Overall Session 1
David O’Sullivan, Chazey Partners	David O’Sullivan, Chazey Partners 5	David O’Sullivan, Chazey Partners 4	David O’Sullivan, Chazey Partners 3	David O’Sullivan, Chazey Partners 2	David O’Sullivan, Chazey Partners 1

Question Title

* 17. Post Conference Site Visit - Oakley

	5	4	3	2	1
Overall Session	Overall Session 5	Overall Session 4	Overall Session 3	Overall Session 2	Overall Session 1
Valentina Mallardi, Oakley	Valentina Mallardi, Oakley 5	Valentina Mallardi, Oakley 4	Valentina Mallardi, Oakley 3	Valentina Mallardi, Oakley 2	Valentina Mallardi, Oakley 1