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Customer Satisfaction Survey FY11

1.Library Survey

Thank you for taking this short survey to help the Library assess customer satisfaction, and help provide critical data for Mecklenburg County's Community & Corporate Scorecard.

Please respond to the following, based on your most recent library experience.
1.Select the location of your most recent library experience.(Required.)
2.Was your most recent library experience ...(Required.)
3.Please respond to the following statements about your most recent library experience.(Required.)
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
The quality of service met or exceeded expectations.
Staff responded to my needs in a timely fashion.
Communication about services was effective.
Staff treated me with courtesy and respect.
I felt safe at the library.
4.Using a scale of 1 to 10, with 1 being "not at all likely" and 10 being "very likely," how likely are you to recommend the library to someone who lives in this community?
33%
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