ClearDent Support Survey 2012

1. Technical Support

50% of survey complete.

Thank you for participating in ClearDent Annual Support Survey. This survey is taking place in order to enhance our Technical Support.

It will take approximately take two minutes to complete the questionnaire. Your participation in this survey is completely voluntary. If you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential.

If you complete the survey, you will also be entered for a chance to win a $50 KEG gift certificate. Participation is optional.

Question Title

* 1. How would you rate the response time to your calls by our service representatives?

Excellent

Very Good

Satisfactory

Poor

Question Title

* 2. How long does it take for a service representative to solve your problems?

The problems are solved immediately

The problems were resolved the same day

The problems took more then 1 day to get resolved

The problem(s) were never resolved

Question Title

* 3. How would you rate the technical expertise of our service representatives?

Excellent

Good

Satisfactory

Poor

Question Title

* 4. The Technical Support Representatives are easy to understand

Strongly Agree

Agree

Undecided

Disagree

Strongly Disagree

Comments

Question Title

* 5. How would you rate the courtesy of our service representatives?

Excellent

Good

Satisfactory

Poor

Question Title

* 6. How would you describe your overall satisfaction with ClearDent's Customer Service?

Completely Satisfied

Somewhat Satisfied

Somewhat Dissatisfied

Completely Dissatisfied

Additional Comments

Question Title

* 7. Would you recommend ClearDent to colleagues or contacts in the industry?

Yes

Not Sure