Natural Life Customer Experience Survey

We hope you love your recent Natural Life purchase!

We're always looking for ways to make your experience awesome. Thank you for taking the time to answer a few questions that help us get there. Your answers will always be kept safe with us!

As a BIG thank you, we will select a participating store at random each month to receive FREE SHIPPING on their next Natural Life order! It could be you!!!

Here we go!!!

	1 (disagree)	2	3	4	5 (agree)
It was easy to find the products I wanted.	It was easy to find the products I wanted. 1 (disagree)	It was easy to find the products I wanted. 2	It was easy to find the products I wanted. 3	It was easy to find the products I wanted. 4	It was easy to find the products I wanted. 5 (agree)
It was quick and easy to place my order.	It was quick and easy to place my order. 1 (disagree)	It was quick and easy to place my order. 2	It was quick and easy to place my order. 3	It was quick and easy to place my order. 4	It was quick and easy to place my order. 5 (agree)
I take advantage of promo codes regularly.	I take advantage of promo codes regularly. 1 (disagree)	I take advantage of promo codes regularly. 2	I take advantage of promo codes regularly. 3	I take advantage of promo codes regularly. 4	I take advantage of promo codes regularly. 5 (agree)
I received an order confirmation.	I received an order confirmation. 1 (disagree)	I received an order confirmation. 2	I received an order confirmation. 3	I received an order confirmation. 4	I received an order confirmation. 5 (agree)
I have a good sense for when my order will arrive.	I have a good sense for when my order will arrive. 1 (disagree)	I have a good sense for when my order will arrive. 2	I have a good sense for when my order will arrive. 3	I have a good sense for when my order will arrive. 4	I have a good sense for when my order will arrive. 5 (agree)
I enjoyed the ordering process.	I enjoyed the ordering process. 1 (disagree)	I enjoyed the ordering process. 2	I enjoyed the ordering process. 3	I enjoyed the ordering process. 4	I enjoyed the ordering process. 5 (agree)

1 (disagree)

5 (agree)

It was easy to find the products I wanted.

It was easy to find the products I wanted. 1 (disagree)

It was easy to find the products I wanted. 2

It was easy to find the products I wanted. 3

It was easy to find the products I wanted. 4

It was easy to find the products I wanted. 5 (agree)

It was quick and easy to place my order.

It was quick and easy to place my order. 1 (disagree)

It was quick and easy to place my order. 2

It was quick and easy to place my order. 3

It was quick and easy to place my order. 4

It was quick and easy to place my order. 5 (agree)

I take advantage of promo codes regularly.

I take advantage of promo codes regularly. 1 (disagree)

I take advantage of promo codes regularly. 2

I take advantage of promo codes regularly. 3

I take advantage of promo codes regularly. 4

I take advantage of promo codes regularly. 5 (agree)

I received an order confirmation.

I received an order confirmation. 1 (disagree)

I received an order confirmation. 2

I received an order confirmation. 3

I received an order confirmation. 4

I received an order confirmation. 5 (agree)

I have a good sense for when my order will arrive.

I have a good sense for when my order will arrive. 1 (disagree)

I have a good sense for when my order will arrive. 2

I have a good sense for when my order will arrive. 3

I have a good sense for when my order will arrive. 4

I have a good sense for when my order will arrive. 5 (agree)

I enjoyed the ordering process.

I enjoyed the ordering process. 1 (disagree)

I enjoyed the ordering process. 2

I enjoyed the ordering process. 3

I enjoyed the ordering process. 4

I enjoyed the ordering process. 5 (agree)

	1 (disagree)	2	3	4	5 (agree)	N/A
It was easy to check my order status online.	It was easy to check my order status online. 1 (disagree)	It was easy to check my order status online. 2	It was easy to check my order status online. 3	It was easy to check my order status online. 4	It was easy to check my order status online. 5 (agree)	It was easy to check my order status online. N/A
My order arrived in a timely manner.	My order arrived in a timely manner. 1 (disagree)	My order arrived in a timely manner. 2	My order arrived in a timely manner. 3	My order arrived in a timely manner. 4	My order arrived in a timely manner. 5 (agree)	My order arrived in a timely manner. N/A
My order arrived in a reasonable number of shipments.	My order arrived in a reasonable number of shipments. 1 (disagree)	My order arrived in a reasonable number of shipments. 2	My order arrived in a reasonable number of shipments. 3	My order arrived in a reasonable number of shipments. 4	My order arrived in a reasonable number of shipments. 5 (agree)	My order arrived in a reasonable number of shipments. N/A
I am overall satisfied with my backorder experience.	I am overall satisfied with my backorder experience. 1 (disagree)	I am overall satisfied with my backorder experience. 2	I am overall satisfied with my backorder experience. 3	I am overall satisfied with my backorder experience. 4	I am overall satisfied with my backorder experience. 5 (agree)	I am overall satisfied with my backorder experience. N/A

1 (disagree)

5 (agree)

N/A

It was easy to check my order status online.

It was easy to check my order status online. 1 (disagree)

It was easy to check my order status online. 2

It was easy to check my order status online. 3

It was easy to check my order status online. 4

It was easy to check my order status online. 5 (agree)

It was easy to check my order status online. N/A

My order arrived in a timely manner.

My order arrived in a timely manner. 1 (disagree)

My order arrived in a timely manner. 2

My order arrived in a timely manner. 3

My order arrived in a timely manner. 4

My order arrived in a timely manner. 5 (agree)

My order arrived in a timely manner. N/A

My order arrived in a reasonable number of shipments.

My order arrived in a reasonable number of shipments. 1 (disagree)

My order arrived in a reasonable number of shipments. 2

My order arrived in a reasonable number of shipments. 3

My order arrived in a reasonable number of shipments. 4

My order arrived in a reasonable number of shipments. 5 (agree)

My order arrived in a reasonable number of shipments. N/A

I am overall satisfied with my backorder experience.

I am overall satisfied with my backorder experience. 1 (disagree)

I am overall satisfied with my backorder experience. 2

I am overall satisfied with my backorder experience. 3

I am overall satisfied with my backorder experience. 4

I am overall satisfied with my backorder experience. 5 (agree)

I am overall satisfied with my backorder experience. N/A

	1 (disagree)	2	3	4	5 (agree)
I am happy with the quality of packing.	I am happy with the quality of packing. 1 (disagree)	I am happy with the quality of packing. 2	I am happy with the quality of packing. 3	I am happy with the quality of packing. 4	I am happy with the quality of packing. 5 (agree)
It was easy to check in product.	It was easy to check in product. 1 (disagree)	It was easy to check in product. 2	It was easy to check in product. 3	It was easy to check in product. 4	It was easy to check in product. 5 (agree)
It was easy to price product.	It was easy to price product. 1 (disagree)	It was easy to price product. 2	It was easy to price product. 3	It was easy to price product. 4	It was easy to price product. 5 (agree)

1 (disagree)

5 (agree)

I am happy with the quality of packing.

I am happy with the quality of packing. 1 (disagree)

I am happy with the quality of packing. 2

I am happy with the quality of packing. 3

I am happy with the quality of packing. 4

I am happy with the quality of packing. 5 (agree)

It was easy to check in product.

It was easy to check in product. 1 (disagree)

It was easy to check in product. 2

It was easy to check in product. 3

It was easy to check in product. 4

It was easy to check in product. 5 (agree)

It was easy to price product.

It was easy to price product. 1 (disagree)

It was easy to price product. 2

It was easy to price product. 3

It was easy to price product. 4

It was easy to price product. 5 (agree)

	1 (disagree)	2	3	4	5 (agree)	N/A
Damage, shortages or overages within my shipment were easy to report.	Damage, shortages or overages within my shipment were easy to report. 1 (disagree)	Damage, shortages or overages within my shipment were easy to report. 2	Damage, shortages or overages within my shipment were easy to report. 3	Damage, shortages or overages within my shipment were easy to report. 4	Damage, shortages or overages within my shipment were easy to report. 5 (agree)	Damage, shortages or overages within my shipment were easy to report. N/A
Damage, shortages or overages within my shipment were easy to resolve.	Damage, shortages or overages within my shipment were easy to resolve. 1 (disagree)	Damage, shortages or overages within my shipment were easy to resolve. 2	Damage, shortages or overages within my shipment were easy to resolve. 3	Damage, shortages or overages within my shipment were easy to resolve. 4	Damage, shortages or overages within my shipment were easy to resolve. 5 (agree)	Damage, shortages or overages within my shipment were easy to resolve. N/A
Damage, shortage or overage within my shipment were resolved in a timely manner.	Damage, shortage or overage within my shipment were resolved in a timely manner. 1 (disagree)	Damage, shortage or overage within my shipment were resolved in a timely manner. 2	Damage, shortage or overage within my shipment were resolved in a timely manner. 3	Damage, shortage or overage within my shipment were resolved in a timely manner. 4	Damage, shortage or overage within my shipment were resolved in a timely manner. 5 (agree)	Damage, shortage or overage within my shipment were resolved in a timely manner. N/A
I feel comfortable contacting my rep to resolve issues.	I feel comfortable contacting my rep to resolve issues. 1 (disagree)	I feel comfortable contacting my rep to resolve issues. 2	I feel comfortable contacting my rep to resolve issues. 3	I feel comfortable contacting my rep to resolve issues. 4	I feel comfortable contacting my rep to resolve issues. 5 (agree)	I feel comfortable contacting my rep to resolve issues. N/A
I feel comfortable contacting Natural Life to resolve issues.	I feel comfortable contacting Natural Life to resolve issues. 1 (disagree)	I feel comfortable contacting Natural Life to resolve issues. 2	I feel comfortable contacting Natural Life to resolve issues. 3	I feel comfortable contacting Natural Life to resolve issues. 4	I feel comfortable contacting Natural Life to resolve issues. 5 (agree)	I feel comfortable contacting Natural Life to resolve issues. N/A

1 (disagree)

5 (agree)

N/A

Damage, shortages or overages within my shipment were easy to report.

Damage, shortages or overages within my shipment were easy to report. 1 (disagree)

Damage, shortages or overages within my shipment were easy to report. 2

Damage, shortages or overages within my shipment were easy to report. 3

Damage, shortages or overages within my shipment were easy to report. 4

Damage, shortages or overages within my shipment were easy to report. 5 (agree)

Damage, shortages or overages within my shipment were easy to report. N/A

Damage, shortages or overages within my shipment were easy to resolve.

Damage, shortages or overages within my shipment were easy to resolve. 1 (disagree)

Damage, shortages or overages within my shipment were easy to resolve. 2

Damage, shortages or overages within my shipment were easy to resolve. 3

Damage, shortages or overages within my shipment were easy to resolve. 4

Damage, shortages or overages within my shipment were easy to resolve. 5 (agree)

Damage, shortages or overages within my shipment were easy to resolve. N/A

Damage, shortage or overage within my shipment were resolved in a timely manner.

Damage, shortage or overage within my shipment were resolved in a timely manner. 1 (disagree)

Damage, shortage or overage within my shipment were resolved in a timely manner. 2

Damage, shortage or overage within my shipment were resolved in a timely manner. 3

Damage, shortage or overage within my shipment were resolved in a timely manner. 4

Damage, shortage or overage within my shipment were resolved in a timely manner. 5 (agree)

Damage, shortage or overage within my shipment were resolved in a timely manner. N/A

I feel comfortable contacting my rep to resolve issues.

I feel comfortable contacting my rep to resolve issues. 1 (disagree)

I feel comfortable contacting my rep to resolve issues. 2

I feel comfortable contacting my rep to resolve issues. 3

I feel comfortable contacting my rep to resolve issues. 4

I feel comfortable contacting my rep to resolve issues. 5 (agree)

I feel comfortable contacting my rep to resolve issues. N/A

I feel comfortable contacting Natural Life to resolve issues.

I feel comfortable contacting Natural Life to resolve issues. 1 (disagree)

I feel comfortable contacting Natural Life to resolve issues. 2

I feel comfortable contacting Natural Life to resolve issues. 3

I feel comfortable contacting Natural Life to resolve issues. 4

I feel comfortable contacting Natural Life to resolve issues. 5 (agree)

I feel comfortable contacting Natural Life to resolve issues. N/A

Natural Life Customer Experience Survey

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* How do you prefer to place your order?

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* How was your ordering experience?

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* How was your shipping experience?

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* How was your receiving experience?

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* How was your troubleshooting experience?

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* What is Natural Life doing well?

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* What can Natural Life improve?

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* If you'd like to enter our quarterly drawing to WIN FREE SHIPPING* on your next Natural Life order, please provide your email below (it will only be used for the random drawing):