Council of Estate Agencies Website Revamp Survey

Introduction

The Council for Estate Agencies is revamping its website to serve you better. To help us improve the website, we invite you to take this 5-minute survey. All information collected will be kept strictly confidential.

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* 1. Please identify yourself:

Key Executive Officer of Estate Agent

Real Estate Salesperson (or Property Agent)

Continuing Professional Development Activity Provider

Consumer who has yet to engage a Property Agent for a property transaction

Consumer who has engaged a Property Agent previously

General Public

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* 2. How often do you visit CEA website?

This is my first visit

At least once a week

At least once a month

At least once every 3 months

At least once a year

Others (please specify)

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* 3. How did you learn about CEA website? (You can choose more than 1 option.)

Online forums

Social media

Referred by a colleague, friend or family member

Referred by a property agent

Internet search engine

Other government websites

Others (please specify)

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* 4. Which devices do you usually use to visit CEA website? (You can choose more than 1 option.)

Desktop computer / laptop

Tablet (e.g. iPad)

Smartphone

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* 5. Do you agree with the following statements about CEA website? (Please select Yes or No.)

	Yes	No
The website contains the information I need	The website contains the information I need Yes	The website contains the information I need No
Information is comprehensive	Information is comprehensive Yes	Information is comprehensive No
Information is easy to find	Information is easy to find Yes	Information is easy to find No
Information is easy to understand	Information is easy to understand Yes	Information is easy to understand No
Information is interesting to read	Information is interesting to read Yes	Information is interesting to read No
Web design is attractive	Web design is attractive Yes	Web design is attractive No
Speed of website response is fast	Speed of website response is fast Yes	Speed of website response is fast No

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* 6. What do you like most about CEA website?

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* 7. What do you dislike most about CEA website?

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* 8. Please rate the importance of the following webpages in CEA website to you.

(1 - Least Important to 10 - Most Important)
*Select N/A for pages that you do not visit.

	1	2	3	4	5	6	7	8	9	10	N/A
Consumer Resource Centre	Consumer Resource Centre 1	Consumer Resource Centre 2	Consumer Resource Centre 3	Consumer Resource Centre 4	Consumer Resource Centre 5	Consumer Resource Centre 6	Consumer Resource Centre 7	Consumer Resource Centre 8	Consumer Resource Centre 9	Consumer Resource Centre 10	Consumer Resource Centre N/A
Case Studies for Consumers	Case Studies for Consumers 1	Case Studies for Consumers 2	Case Studies for Consumers 3	Case Studies for Consumers 4	Case Studies for Consumers 5	Case Studies for Consumers 6	Case Studies for Consumers 7	Case Studies for Consumers 8	Case Studies for Consumers 9	Case Studies for Consumers 10	Case Studies for Consumers N/A
Public Register of Estate Agents and Salespersons	Public Register of Estate Agents and Salespersons 1	Public Register of Estate Agents and Salespersons 2	Public Register of Estate Agents and Salespersons 3	Public Register of Estate Agents and Salespersons 4	Public Register of Estate Agents and Salespersons 5	Public Register of Estate Agents and Salespersons 6	Public Register of Estate Agents and Salespersons 7	Public Register of Estate Agents and Salespersons 8	Public Register of Estate Agents and Salespersons 9	Public Register of Estate Agents and Salespersons 10	Public Register of Estate Agents and Salespersons N/A
Making a Complaint	Making a Complaint 1	Making a Complaint 2	Making a Complaint 3	Making a Complaint 4	Making a Complaint 5	Making a Complaint 6	Making a Complaint 7	Making a Complaint 8	Making a Complaint 9	Making a Complaint 10	Making a Complaint N/A
CEA Dispute Resolution Scheme	CEA Dispute Resolution Scheme 1	CEA Dispute Resolution Scheme 2	CEA Dispute Resolution Scheme 3	CEA Dispute Resolution Scheme 4	CEA Dispute Resolution Scheme 5	CEA Dispute Resolution Scheme 6	CEA Dispute Resolution Scheme 7	CEA Dispute Resolution Scheme 8	CEA Dispute Resolution Scheme 9	CEA Dispute Resolution Scheme 10	CEA Dispute Resolution Scheme N/A
Estate Agents Resource Page	Estate Agents Resource Page 1	Estate Agents Resource Page 2	Estate Agents Resource Page 3	Estate Agents Resource Page 4	Estate Agents Resource Page 5	Estate Agents Resource Page 6	Estate Agents Resource Page 7	Estate Agents Resource Page 8	Estate Agents Resource Page 9	Estate Agents Resource Page 10	Estate Agents Resource Page N/A
Salesperson Resource Page	Salesperson Resource Page 1	Salesperson Resource Page 2	Salesperson Resource Page 3	Salesperson Resource Page 4	Salesperson Resource Page 5	Salesperson Resource Page 6	Salesperson Resource Page 7	Salesperson Resource Page 8	Salesperson Resource Page 9	Salesperson Resource Page 10	Salesperson Resource Page N/A
Suspended/Revoked Estate Agents/& Salespersons	Suspended/Revoked Estate Agents/& Salespersons 1	Suspended/Revoked Estate Agents/& Salespersons 2	Suspended/Revoked Estate Agents/& Salespersons 3	Suspended/Revoked Estate Agents/& Salespersons 4	Suspended/Revoked Estate Agents/& Salespersons 5	Suspended/Revoked Estate Agents/& Salespersons 6	Suspended/Revoked Estate Agents/& Salespersons 7	Suspended/Revoked Estate Agents/& Salespersons 8	Suspended/Revoked Estate Agents/& Salespersons 9	Suspended/Revoked Estate Agents/& Salespersons 10	Suspended/Revoked Estate Agents/& Salespersons N/A
Code of Ethics and Professional Client Care	Code of Ethics and Professional Client Care 1	Code of Ethics and Professional Client Care 2	Code of Ethics and Professional Client Care 3	Code of Ethics and Professional Client Care 4	Code of Ethics and Professional Client Care 5	Code of Ethics and Professional Client Care 6	Code of Ethics and Professional Client Care 7	Code of Ethics and Professional Client Care 8	Code of Ethics and Professional Client Care 9	Code of Ethics and Professional Client Care 10	Code of Ethics and Professional Client Care N/A
Practice Guidelines/Practice Circulars	Practice Guidelines/Practice Circulars 1	Practice Guidelines/Practice Circulars 2	Practice Guidelines/Practice Circulars 3	Practice Guidelines/Practice Circulars 4	Practice Guidelines/Practice Circulars 5	Practice Guidelines/Practice Circulars 6	Practice Guidelines/Practice Circulars 7	Practice Guidelines/Practice Circulars 8	Practice Guidelines/Practice Circulars 9	Practice Guidelines/Practice Circulars 10	Practice Guidelines/Practice Circulars N/A
E-Services for Estate Agents/Salespersons	E-Services for Estate Agents/Salespersons 1	E-Services for Estate Agents/Salespersons 2	E-Services for Estate Agents/Salespersons 3	E-Services for Estate Agents/Salespersons 4	E-Services for Estate Agents/Salespersons 5	E-Services for Estate Agents/Salespersons 6	E-Services for Estate Agents/Salespersons 7	E-Services for Estate Agents/Salespersons 8	E-Services for Estate Agents/Salespersons 9	E-Services for Estate Agents/Salespersons 10	E-Services for Estate Agents/Salespersons N/A
Applying for Estate Agent Licence	Applying for Estate Agent Licence 1	Applying for Estate Agent Licence 2	Applying for Estate Agent Licence 3	Applying for Estate Agent Licence 4	Applying for Estate Agent Licence 5	Applying for Estate Agent Licence 6	Applying for Estate Agent Licence 7	Applying for Estate Agent Licence 8	Applying for Estate Agent Licence 9	Applying for Estate Agent Licence 10	Applying for Estate Agent Licence N/A
Applying for Salesperson Registration	Applying for Salesperson Registration 1	Applying for Salesperson Registration 2	Applying for Salesperson Registration 3	Applying for Salesperson Registration 4	Applying for Salesperson Registration 5	Applying for Salesperson Registration 6	Applying for Salesperson Registration 7	Applying for Salesperson Registration 8	Applying for Salesperson Registration 9	Applying for Salesperson Registration 10	Applying for Salesperson Registration N/A
RES/REA Course & Examination	RES/REA Course & Examination 1	RES/REA Course & Examination 2	RES/REA Course & Examination 3	RES/REA Course & Examination 4	RES/REA Course & Examination 5	RES/REA Course & Examination 6	RES/REA Course & Examination 7	RES/REA Course & Examination 8	RES/REA Course & Examination 9	RES/REA Course & Examination 10	RES/REA Course & Examination N/A
Continuing Professional Development	Continuing Professional Development 1	Continuing Professional Development 2	Continuing Professional Development 3	Continuing Professional Development 4	Continuing Professional Development 5	Continuing Professional Development 6	Continuing Professional Development 7	Continuing Professional Development 8	Continuing Professional Development 9	Continuing Professional Development 10	Continuing Professional Development N/A
Applying to be a Continuing Professional Development Activity Provider	Applying to be a Continuing Professional Development Activity Provider 1	Applying to be a Continuing Professional Development Activity Provider 2	Applying to be a Continuing Professional Development Activity Provider 3	Applying to be a Continuing Professional Development Activity Provider 4	Applying to be a Continuing Professional Development Activity Provider 5	Applying to be a Continuing Professional Development Activity Provider 6	Applying to be a Continuing Professional Development Activity Provider 7	Applying to be a Continuing Professional Development Activity Provider 8	Applying to be a Continuing Professional Development Activity Provider 9	Applying to be a Continuing Professional Development Activity Provider 10	Applying to be a Continuing Professional Development Activity Provider N/A
CEA Press Releases and e-Newsletters	CEA Press Releases and e-Newsletters 1	CEA Press Releases and e-Newsletters 2	CEA Press Releases and e-Newsletters 3	CEA Press Releases and e-Newsletters 4	CEA Press Releases and e-Newsletters 5	CEA Press Releases and e-Newsletters 6	CEA Press Releases and e-Newsletters 7	CEA Press Releases and e-Newsletters 8	CEA Press Releases and e-Newsletters 9	CEA Press Releases and e-Newsletters 10	CEA Press Releases and e-Newsletters N/A
Frequently Asked Questions	Frequently Asked Questions 1	Frequently Asked Questions 2	Frequently Asked Questions 3	Frequently Asked Questions 4	Frequently Asked Questions 5	Frequently Asked Questions 6	Frequently Asked Questions 7	Frequently Asked Questions 8	Frequently Asked Questions 9	Frequently Asked Questions 10	Frequently Asked Questions N/A

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* 9. Please rate the extent to which the following webpages contain sufficient information to meet your needs.

(1 - Least Sufficient to 10 - Most Sufficient)
*Select N/A for pages that you do not visit.

	1	2	3	4	5	6	7	8	9	10	N/A
Consumer Resource Centre	Consumer Resource Centre 1	Consumer Resource Centre 2	Consumer Resource Centre 3	Consumer Resource Centre 4	Consumer Resource Centre 5	Consumer Resource Centre 6	Consumer Resource Centre 7	Consumer Resource Centre 8	Consumer Resource Centre 9	Consumer Resource Centre 10	Consumer Resource Centre N/A
Case Studies for Consumers	Case Studies for Consumers 1	Case Studies for Consumers 2	Case Studies for Consumers 3	Case Studies for Consumers 4	Case Studies for Consumers 5	Case Studies for Consumers 6	Case Studies for Consumers 7	Case Studies for Consumers 8	Case Studies for Consumers 9	Case Studies for Consumers 10	Case Studies for Consumers N/A
Public Register of Estate Agents and Salespersons	Public Register of Estate Agents and Salespersons 1	Public Register of Estate Agents and Salespersons 2	Public Register of Estate Agents and Salespersons 3	Public Register of Estate Agents and Salespersons 4	Public Register of Estate Agents and Salespersons 5	Public Register of Estate Agents and Salespersons 6	Public Register of Estate Agents and Salespersons 7	Public Register of Estate Agents and Salespersons 8	Public Register of Estate Agents and Salespersons 9	Public Register of Estate Agents and Salespersons 10	Public Register of Estate Agents and Salespersons N/A
Making a Complaint	Making a Complaint 1	Making a Complaint 2	Making a Complaint 3	Making a Complaint 4	Making a Complaint 5	Making a Complaint 6	Making a Complaint 7	Making a Complaint 8	Making a Complaint 9	Making a Complaint 10	Making a Complaint N/A
CEA Dispute Resolution Scheme	CEA Dispute Resolution Scheme 1	CEA Dispute Resolution Scheme 2	CEA Dispute Resolution Scheme 3	CEA Dispute Resolution Scheme 4	CEA Dispute Resolution Scheme 5	CEA Dispute Resolution Scheme 6	CEA Dispute Resolution Scheme 7	CEA Dispute Resolution Scheme 8	CEA Dispute Resolution Scheme 9	CEA Dispute Resolution Scheme 10	CEA Dispute Resolution Scheme N/A
Estate Agents Resource Page	Estate Agents Resource Page 1	Estate Agents Resource Page 2	Estate Agents Resource Page 3	Estate Agents Resource Page 4	Estate Agents Resource Page 5	Estate Agents Resource Page 6	Estate Agents Resource Page 7	Estate Agents Resource Page 8	Estate Agents Resource Page 9	Estate Agents Resource Page 10	Estate Agents Resource Page N/A
Salesperson Resource Page	Salesperson Resource Page 1	Salesperson Resource Page 2	Salesperson Resource Page 3	Salesperson Resource Page 4	Salesperson Resource Page 5	Salesperson Resource Page 6	Salesperson Resource Page 7	Salesperson Resource Page 8	Salesperson Resource Page 9	Salesperson Resource Page 10	Salesperson Resource Page N/A
Suspended/Revoked Estate Agents/& Salespersons	Suspended/Revoked Estate Agents/& Salespersons 1	Suspended/Revoked Estate Agents/& Salespersons 2	Suspended/Revoked Estate Agents/& Salespersons 3	Suspended/Revoked Estate Agents/& Salespersons 4	Suspended/Revoked Estate Agents/& Salespersons 5	Suspended/Revoked Estate Agents/& Salespersons 6	Suspended/Revoked Estate Agents/& Salespersons 7	Suspended/Revoked Estate Agents/& Salespersons 8	Suspended/Revoked Estate Agents/& Salespersons 9	Suspended/Revoked Estate Agents/& Salespersons 10	Suspended/Revoked Estate Agents/& Salespersons N/A
Code of Ethics and Professional Client Care	Code of Ethics and Professional Client Care 1	Code of Ethics and Professional Client Care 2	Code of Ethics and Professional Client Care 3	Code of Ethics and Professional Client Care 4	Code of Ethics and Professional Client Care 5	Code of Ethics and Professional Client Care 6	Code of Ethics and Professional Client Care 7	Code of Ethics and Professional Client Care 8	Code of Ethics and Professional Client Care 9	Code of Ethics and Professional Client Care 10	Code of Ethics and Professional Client Care N/A
Practice Guidelines/Practice Circulars	Practice Guidelines/Practice Circulars 1	Practice Guidelines/Practice Circulars 2	Practice Guidelines/Practice Circulars 3	Practice Guidelines/Practice Circulars 4	Practice Guidelines/Practice Circulars 5	Practice Guidelines/Practice Circulars 6	Practice Guidelines/Practice Circulars 7	Practice Guidelines/Practice Circulars 8	Practice Guidelines/Practice Circulars 9	Practice Guidelines/Practice Circulars 10	Practice Guidelines/Practice Circulars N/A
E-Services for Estate Agents/Salespersons	E-Services for Estate Agents/Salespersons 1	E-Services for Estate Agents/Salespersons 2	E-Services for Estate Agents/Salespersons 3	E-Services for Estate Agents/Salespersons 4	E-Services for Estate Agents/Salespersons 5	E-Services for Estate Agents/Salespersons 6	E-Services for Estate Agents/Salespersons 7	E-Services for Estate Agents/Salespersons 8	E-Services for Estate Agents/Salespersons 9	E-Services for Estate Agents/Salespersons 10	E-Services for Estate Agents/Salespersons N/A
Applying for Estate Agent Licence	Applying for Estate Agent Licence 1	Applying for Estate Agent Licence 2	Applying for Estate Agent Licence 3	Applying for Estate Agent Licence 4	Applying for Estate Agent Licence 5	Applying for Estate Agent Licence 6	Applying for Estate Agent Licence 7	Applying for Estate Agent Licence 8	Applying for Estate Agent Licence 9	Applying for Estate Agent Licence 10	Applying for Estate Agent Licence N/A
Applying for Salesperson Registration	Applying for Salesperson Registration 1	Applying for Salesperson Registration 2	Applying for Salesperson Registration 3	Applying for Salesperson Registration 4	Applying for Salesperson Registration 5	Applying for Salesperson Registration 6	Applying for Salesperson Registration 7	Applying for Salesperson Registration 8	Applying for Salesperson Registration 9	Applying for Salesperson Registration 10	Applying for Salesperson Registration N/A
RES/REA Course & Examination	RES/REA Course & Examination 1	RES/REA Course & Examination 2	RES/REA Course & Examination 3	RES/REA Course & Examination 4	RES/REA Course & Examination 5	RES/REA Course & Examination 6	RES/REA Course & Examination 7	RES/REA Course & Examination 8	RES/REA Course & Examination 9	RES/REA Course & Examination 10	RES/REA Course & Examination N/A
Continuing Professional Development	Continuing Professional Development 1	Continuing Professional Development 2	Continuing Professional Development 3	Continuing Professional Development 4	Continuing Professional Development 5	Continuing Professional Development 6	Continuing Professional Development 7	Continuing Professional Development 8	Continuing Professional Development 9	Continuing Professional Development 10	Continuing Professional Development N/A
Applying to be a Continuing Professional Development Activity Provider	Applying to be a Continuing Professional Development Activity Provider 1	Applying to be a Continuing Professional Development Activity Provider 2	Applying to be a Continuing Professional Development Activity Provider 3	Applying to be a Continuing Professional Development Activity Provider 4	Applying to be a Continuing Professional Development Activity Provider 5	Applying to be a Continuing Professional Development Activity Provider 6	Applying to be a Continuing Professional Development Activity Provider 7	Applying to be a Continuing Professional Development Activity Provider 8	Applying to be a Continuing Professional Development Activity Provider 9	Applying to be a Continuing Professional Development Activity Provider 10	Applying to be a Continuing Professional Development Activity Provider N/A
CEA Press Releases and e-Newsletters	CEA Press Releases and e-Newsletters 1	CEA Press Releases and e-Newsletters 2	CEA Press Releases and e-Newsletters 3	CEA Press Releases and e-Newsletters 4	CEA Press Releases and e-Newsletters 5	CEA Press Releases and e-Newsletters 6	CEA Press Releases and e-Newsletters 7	CEA Press Releases and e-Newsletters 8	CEA Press Releases and e-Newsletters 9	CEA Press Releases and e-Newsletters 10	CEA Press Releases and e-Newsletters N/A
Frequently Asked Questions	Frequently Asked Questions 1	Frequently Asked Questions 2	Frequently Asked Questions 3	Frequently Asked Questions 4	Frequently Asked Questions 5	Frequently Asked Questions 6	Frequently Asked Questions 7	Frequently Asked Questions 8	Frequently Asked Questions 9	Frequently Asked Questions 10	Frequently Asked Questions N/A

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* 10. Which webpage(s) or topic(s) in CEA website would you like to see more graphics?

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* 11. Which webpage(s) or topic(s) in CEA website would you like to see videos?

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* 12. What kind of updates would you like to receive from CEA?

	Yes	No
News (e.g. CEA press releases, e-Newsletter)	News (e.g. CEA press releases, e-Newsletter) Yes	News (e.g. CEA press releases, e-Newsletter) No
New practice guidelines/circulars	New practice guidelines/circulars Yes	New practice guidelines/circulars No
Events (e.g. CEA consumer talks)	Events (e.g. CEA consumer talks) Yes	Events (e.g. CEA consumer talks) No

Others (please specify)

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* 13. What other improvements would you like to see on CEA website (e.g. what type of information, feature, function, etc.)?

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* 14. We have reached the end of the survey, and we thank you for your time and valuable feedback. Would you like to see the revamped website? Leave us your email address so that we can show you when it is done.

- End of Survey -

Thank you for your participation in this survey.

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* 1. Please identify yourself:

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* 2. How often do you visit CEA website?

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* 3. How did you learn about CEA website? (You can choose more than 1 option.)

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* 4. Which devices do you usually use to visit CEA website? (You can choose more than 1 option.)

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* 5. Do you agree with the following statements about CEA website? (Please select Yes or No.)

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* 6. What do you like most about CEA website?

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* 7. What do you dislike most about CEA website?

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* 8. Please rate the importance of the following webpages in CEA website to you. (1 - Least Important to 10 - Most Important) *Select N/A for pages that you do not visit.

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* 9. Please rate the extent to which the following webpages contain sufficient information to meet your needs.(1 - Least Sufficient to 10 - Most Sufficient) *Select N/A for pages that you do not visit.

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* 10. Which webpage(s) or topic(s) in CEA website would you like to see more graphics?

Question Title

* 11. Which webpage(s) or topic(s) in CEA website would you like to see videos?

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* 12. What kind of updates would you like to receive from CEA?

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* 13. What other improvements would you like to see on CEA website (e.g. what type of information, feature, function, etc.)?

Question Title

* 14. We have reached the end of the survey, and we thank you for your time and valuable feedback. Would you like to see the revamped website? Leave us your email address so that we can show you when it is done.

* 8. Please rate the importance of the following webpages in CEA website to you.

(1 - Least Important to 10 - Most Important)
*Select N/A for pages that you do not visit.

* 9. Please rate the extent to which the following webpages contain sufficient information to meet your needs.

(1 - Least Sufficient to 10 - Most Sufficient)
*Select N/A for pages that you do not visit.