Customer Satisfaction Survey OMB Control No. 1601-0014 Expires: 4/30/2018 Question Title * 1. How would you rate your overall experience today? Outstanding Above Average Average Below Average Poor Question Title * 2. What information were you looking for today? Advisories Border Security Contact Information Contracting Opportunities Email, RSS Feeds, or Subscription Services Environmental and Cultural Stewardship Forms or Publications Human Trafficking Immigration and Citizenship Information about CBP (leadership, history, etc.) International Initiatives Jobs/Career Information News Photographs Port Security Small Business Resources Southwest Border Unaccompanied Alien Children/Family Unit Trade Travel Videos Question Title * 3. Were you able to complete the purpose of your visit? Yes No Question Title * 4. If you answered "No" to question 3, please select the option that best describes your difficulty. Bad link Content wasn't easy to understand Error on page Multimedia/technical problem Outdated Question Title * 5. Would you still return to this website if you could get this information or service from another source? Yes No Question Title * 6. Will you recommend this website if you could get this information or service from another source? Yes No Question Title * 7. Which of the following best describes you? Business representative Customs broker Educator Federal government employee First responder/law enforcement official Government contractor International visitor Job seeker Media representative Non-profit staff or volunteer Seeking citizenship or immigration information State, tribal, territorial or local government representative Student Traveler (domestic or international) Other Question Title * 8. Please describe your experience finding your way around today. Encountered no difficulties Had technical difficulties (e.g. error messages, broken links) Links did not take me where I expected Links/labels are difficult to understand, they are not intuitive Navigated to general area but couldn't find the specific content needed Too many links or navigational choices Would often feel lost, not know where I was Other Question Title * 9. How was your experience using our site search? Did not use search today Encountered no difficulties I was not sure what words to use in my search Results were not helpful Results were not relevant to my search terms or needs Results were too similar/redundant Returned not enough or no results Returned too many results Other Paperwork Reduction Act The public reporting burden to complete this information collection is estimated at 5 minutes per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collected information. An agency may not conduct or sponsor, and a person is not required to respond to a collection of information unless it displays a currently valid OMB control number and expiration date. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden to DHS DHSRecordsManagement@hq.dhs.gov, ATTN: PRA [OMB Control No. 1601-0014]. Done
