Brand Survey

We'd like you to take a few moments to give us your feedback on the VIPRE brand. There are just a few questions. To show our appreciation, we'll enter you in a random drawing for a free Amazon $100 gift card. Only US areas are eligible for the gift card drawing.

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* 1. In a sentence or two, how would you describe VIPRE?

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* 2. Please tell us why VIPRE is your Antivirus of choice?

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* 3. When selecting an antivirus product and vendor, how important is.

	Extremely Important	Somewhat Important	Neutral	Not Important
Customer service	Customer service Extremely Important	Customer service Somewhat Important	Customer service Neutral	Customer service Not Important
Malware prevention	Malware prevention Extremely Important	Malware prevention Somewhat Important	Malware prevention Neutral	Malware prevention Not Important
Ease of use	Ease of use Extremely Important	Ease of use Somewhat Important	Ease of use Neutral	Ease of use Not Important
Reputation of the product	Reputation of the product Extremely Important	Reputation of the product Somewhat Important	Reputation of the product Neutral	Reputation of the product Not Important
Reputation of the vendor	Reputation of the vendor Extremely Important	Reputation of the vendor Somewhat Important	Reputation of the vendor Neutral	Reputation of the vendor Not Important
Fixing an infected machine	Fixing an infected machine Extremely Important	Fixing an infected machine Somewhat Important	Fixing an infected machine Neutral	Fixing an infected machine Not Important
Price	Price Extremely Important	Price Somewhat Important	Price Neutral	Price Not Important

Other (please specify)

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* 4. Do you agree or disagree that VIPRE:

	Strongly Agree	Somewhat Agree	Neutral	Somewhat Disagree	Strongly Disagree
Is effective and strong	Is effective and strong Strongly Agree	Is effective and strong Somewhat Agree	Is effective and strong Neutral	Is effective and strong Somewhat Disagree	Is effective and strong Strongly Disagree
Does a great job preventing viruses	Does a great job preventing viruses Strongly Agree	Does a great job preventing viruses Somewhat Agree	Does a great job preventing viruses Neutral	Does a great job preventing viruses Somewhat Disagree	Does a great job preventing viruses Strongly Disagree
Fights or cares for customers	Fights or cares for customers Strongly Agree	Fights or cares for customers Somewhat Agree	Fights or cares for customers Neutral	Fights or cares for customers Somewhat Disagree	Fights or cares for customers Strongly Disagree
Uses modern technology (cutting edge)	Uses modern technology (cutting edge) Strongly Agree	Uses modern technology (cutting edge) Somewhat Agree	Uses modern technology (cutting edge) Neutral	Uses modern technology (cutting edge) Somewhat Disagree	Uses modern technology (cutting edge) Strongly Disagree
Has a small footprint (small amount of resources used to work)	Has a small footprint (small amount of resources used to work) Strongly Agree	Has a small footprint (small amount of resources used to work) Somewhat Agree	Has a small footprint (small amount of resources used to work) Neutral	Has a small footprint (small amount of resources used to work) Somewhat Disagree	Has a small footprint (small amount of resources used to work) Strongly Disagree
Is fast	Is fast Strongly Agree	Is fast Somewhat Agree	Is fast Neutral	Is fast Somewhat Disagree	Is fast Strongly Disagree
Is user friendly	Is user friendly Strongly Agree	Is user friendly Somewhat Agree	Is user friendly Neutral	Is user friendly Somewhat Disagree	Is user friendly Strongly Disagree

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* 5. Do you agree or disagree with the following statements about VIPRE?

	Strongly Agree	Agree	Somewhat Agree	Disagree	Strongly Disagree
Customer service or support is of consistent quality	Customer service or support is of consistent quality Strongly Agree	Customer service or support is of consistent quality Agree	Customer service or support is of consistent quality Somewhat Agree	Customer service or support is of consistent quality Disagree	Customer service or support is of consistent quality Strongly Disagree
Customer service or support responds promptly to your requests	Customer service or support responds promptly to your requests Strongly Agree	Customer service or support responds promptly to your requests Agree	Customer service or support responds promptly to your requests Somewhat Agree	Customer service or support responds promptly to your requests Disagree	Customer service or support responds promptly to your requests Strongly Disagree
VIPRE Customer Support always resolves the issue	VIPRE Customer Support always resolves the issue Strongly Agree	VIPRE Customer Support always resolves the issue Agree	VIPRE Customer Support always resolves the issue Somewhat Agree	VIPRE Customer Support always resolves the issue Disagree	VIPRE Customer Support always resolves the issue Strongly Disagree
I have never been left unsatisfied with my support experience	I have never been left unsatisfied with my support experience Strongly Agree	I have never been left unsatisfied with my support experience Agree	I have never been left unsatisfied with my support experience Somewhat Agree	I have never been left unsatisfied with my support experience Disagree	I have never been left unsatisfied with my support experience Strongly Disagree
VIPRE is of superior quality	VIPRE is of superior quality Strongly Agree	VIPRE is of superior quality Agree	VIPRE is of superior quality Somewhat Agree	VIPRE is of superior quality Disagree	VIPRE is of superior quality Strongly Disagree
I would refer VIPRE to my friends or associates	I would refer VIPRE to my friends or associates Strongly Agree	I would refer VIPRE to my friends or associates Agree	I would refer VIPRE to my friends or associates Somewhat Agree	I would refer VIPRE to my friends or associates Disagree	I would refer VIPRE to my friends or associates Strongly Disagree
Pricing is competitive	Pricing is competitive Strongly Agree	Pricing is competitive Agree	Pricing is competitive Somewhat Agree	Pricing is competitive Disagree	Pricing is competitive Strongly Disagree
I am looking to switch to another antivirus product	I am looking to switch to another antivirus product Strongly Agree	I am looking to switch to another antivirus product Agree	I am looking to switch to another antivirus product Somewhat Agree	I am looking to switch to another antivirus product Disagree	I am looking to switch to another antivirus product Strongly Disagree

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* 6. Which VIPRE product do you use?

VIPRE Antivirus

VIPRE Internet Security (formerly called VIPRE Premium)

VIPRE Antivirus Business (formerly called VIPRE Enterprise)

VIPRE Business Premium (formerly called VIPRE Enterprise Premium)

CounterSpy

VIPRE for Exchange

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* 7. What would make you want to refer VIPRE to your friends or associates?

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* 8. How did you hear about VIPRE?

Recommended by a friend

Online search

Saw an ad

Review

Other (please specify)

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* 9. Age:

21 and under

22-34

35-44

45-54

55-64

65 and over

I would rather not say

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* 10. Sex:

Male

Female

I would rather not say