Rank Your Most Hated Customer Service Phrases

Rank the Customer Service Words and Phrases You Hate the Most

 
I'm conducting this survey to identify the most-hated customer service words and phrases. I'll include the results in the next edition of "The Compassionate Geek", my customer service book. I'll also publish the results on my blog at www.soundtraining.net/blog and on my Facebook page at www.facebook.com/soundtraining.net.

Oh, and please share this survey with everyone you know. I need lots of responses! (The goal is 500 responses.) Thanks for your help!
1. Please rank the following customer service phrases based on how much you hate it when a customer service rep says them to you. (1=makes you nearly homicidal, 4=mildly annoying)
Makes me nearly homicidalMakes me head to a competitorI can't believe they really just said thatMildly annoyingDoesn't bother me.
"Our policy is..."
"Your call is very important to us."
"I'm sorry. There's nothing I can do."
"Do you mind if I put you on hold?"
"You'll have to (go to our website, send us a letter, mail in your receipt, or various other things I shouldn't *have* to do)
"That's not my department."
"That's the manufacturer's responsibility."
Fake apologies. ("I apologize.", "I'm sorry.", "I'm so sorry.") (There's nothing wrong with a sincere apology...this is about those insincere apologies that are repeated over and over.)
"I'll have to transfer you."
"Let me be honest with you."
"Sorry about the wait."
"I can't do that."
"We're experiencing unusually high call volume."
2. Is there a customer service phrase that we missed that makes you crazy?
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