AQD Permit to Install Customer Service Survey

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* 1. Name and Contact Information (optional):

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* 2. PTI No. (optional):

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* 3. Air Quality Division (AQD) Permit Engineer (optional):

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* 4. Overall, how would you describe the services provided by the AQD for this project?

Excellent

Good

Average

Fair

Poor

Other (please specify)

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* 5. Overall, was AQD staff professional during this project?

Yes

Comments:

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* 6. Overall, was the AQD staff courteous?

Yes

Comments:

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* 7. Did AQD staff respond to your information request(s) in an effective and timely manner?

Yes

Sometimes

Other (please specify)

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* 8. Were the AQD established timelines to complete the project action communicated adequately to you at the beginning of the project?

Yes

Other (please specify)

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* 9. Was the AQD action taken completed in accordance with the AQD established timelines?

Yes

Other (please specify)

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* 10. Was the AQD action taken completed in accordance with your business needs?

Yes

Other (please specify)

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* 11. Do you have specific suggestions for changes or improvements to AQD customer service or AQD processes themselves as a result of this project or any others?

Yes

Other (please specify)

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* 12. Do you have experience with other department programs that you would like to share?

Yes

Other (please specify)

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* 13. Is there anything else you would like to tell us?

Yes

Other (please specify)