APSE Scotland Building/Housing Software Questionnaire

APSE Scotland would like to find out from the Building & Housing departments of local authorities what housing management and building maintenance software they use and would appreciate feedback.

Question Title

* Contact Details

Name

Job Title

E-Mail

Phone Number

Question Title

* Local Authority

Other (please specify)

Housing Management

Question Title

* What housing management software do you use?

Civica Servitor

Northgate OHMS

Northgate Housing

Orchard

Capita

IBS

ROCC

Aareon

In-house

Other (please name)

Question Title

* How long has this package(s) been used for?

0-1 year

1-3 years

3+ years

Question Title

* How do you rate (1-5 or not applicable) your satisfaction with the software for:

	1	2	3	4	5	Not applicable
Ease of use	Ease of use 1	Ease of use 2	Ease of use 3	Ease of use 4	Ease of use 5	Ease of use Not applicable
Ability to provide data for SHBVN Indicators	Ability to provide data for SHBVN Indicators 1	Ability to provide data for SHBVN Indicators 2	Ability to provide data for SHBVN Indicators 3	Ability to provide data for SHBVN Indicators 4	Ability to provide data for SHBVN Indicators 5	Ability to provide data for SHBVN Indicators Not applicable
Ability to provide data for Scottish Social Housing Charter Indicators	Ability to provide data for Scottish Social Housing Charter Indicators 1	Ability to provide data for Scottish Social Housing Charter Indicators 2	Ability to provide data for Scottish Social Housing Charter Indicators 3	Ability to provide data for Scottish Social Housing Charter Indicators 4	Ability to provide data for Scottish Social Housing Charter Indicators 5	Ability to provide data for Scottish Social Housing Charter Indicators Not applicable
Ability to provide data for CSE evidence (if applicable)	Ability to provide data for CSE evidence (if applicable) 1	Ability to provide data for CSE evidence (if applicable) 2	Ability to provide data for CSE evidence (if applicable) 3	Ability to provide data for CSE evidence (if applicable) 4	Ability to provide data for CSE evidence (if applicable) 5	Ability to provide data for CSE evidence (if applicable) Not applicable
Ability to provide data for Business Planning purposes	Ability to provide data for Business Planning purposes 1	Ability to provide data for Business Planning purposes 2	Ability to provide data for Business Planning purposes 3	Ability to provide data for Business Planning purposes 4	Ability to provide data for Business Planning purposes 5	Ability to provide data for Business Planning purposes Not applicable
Ability to provide data for APSE Indicators	Ability to provide data for APSE Indicators 1	Ability to provide data for APSE Indicators 2	Ability to provide data for APSE Indicators 3	Ability to provide data for APSE Indicators 4	Ability to provide data for APSE Indicators 5	Ability to provide data for APSE Indicators Not applicable
Standard reports	Standard reports 1	Standard reports 2	Standard reports 3	Standard reports 4	Standard reports 5	Standard reports Not applicable
Ability to provide customised reports	Ability to provide customised reports 1	Ability to provide customised reports 2	Ability to provide customised reports 3	Ability to provide customised reports 4	Ability to provide customised reports 5	Ability to provide customised reports Not applicable
Integration between housing modules	Integration between housing modules 1	Integration between housing modules 2	Integration between housing modules 3	Integration between housing modules 4	Integration between housing modules 5	Integration between housing modules Not applicable
Integration with building services software	Integration with building services software 1	Integration with building services software 2	Integration with building services software 3	Integration with building services software 4	Integration with building services software 5	Integration with building services software Not applicable
Integration with other Council systems	Integration with other Council systems 1	Integration with other Council systems 2	Integration with other Council systems 3	Integration with other Council systems 4	Integration with other Council systems 5	Integration with other Council systems Not applicable

Question Title

* How do you rate (1-5) the software supplier for:

	1	2	3	4	5
Frequency of software updates to ensure compliance with legislation	Frequency of software updates to ensure compliance with legislation 1	Frequency of software updates to ensure compliance with legislation 2	Frequency of software updates to ensure compliance with legislation 3	Frequency of software updates to ensure compliance with legislation 4	Frequency of software updates to ensure compliance with legislation 5
Response to service requests	Response to service requests 1	Response to service requests 2	Response to service requests 3	Response to service requests 4	Response to service requests 5
Quality of Training	Quality of Training 1	Quality of Training 2	Quality of Training 3	Quality of Training 4	Quality of Training 5
General software maintenance	General software maintenance 1	General software maintenance 2	General software maintenance 3	General software maintenance 4	General software maintenance 5
Cost	Cost 1	Cost 2	Cost 3	Cost 4	Cost 5

Question Title

* Are you actively looking to replace / upgrade this software?

Yes

Question Title

* If yes, what other packages are you considering? (please list)

Building Maintenance

Question Title

* What building maintenance software do you use? (if different from housing management)

Same as housing management

Civica Servitor

Northgate OHMS

Northgate Housing

Orchard

Capita

IBS

ROCC

Aareon

In-house

Other (please name)

Question Title

* How long has this package(s) been used for?

0-1 year

1-3 years

3+ years

Question Title

* How do you rate (1-5 or not applicable) your satisfaction with the software for:

	1	2	3	4	5	Not applicable
Ease of use	Ease of use 1	Ease of use 2	Ease of use 3	Ease of use 4	Ease of use 5	Ease of use Not applicable
Ability to provide data for SHBVN Indicators	Ability to provide data for SHBVN Indicators 1	Ability to provide data for SHBVN Indicators 2	Ability to provide data for SHBVN Indicators 3	Ability to provide data for SHBVN Indicators 4	Ability to provide data for SHBVN Indicators 5	Ability to provide data for SHBVN Indicators Not applicable
Ability to provide data for Scottish Social Housing Charter Indicators	Ability to provide data for Scottish Social Housing Charter Indicators 1	Ability to provide data for Scottish Social Housing Charter Indicators 2	Ability to provide data for Scottish Social Housing Charter Indicators 3	Ability to provide data for Scottish Social Housing Charter Indicators 4	Ability to provide data for Scottish Social Housing Charter Indicators 5	Ability to provide data for Scottish Social Housing Charter Indicators Not applicable
Ability to provide data for CSE evidence (if applicable)	Ability to provide data for CSE evidence (if applicable) 1	Ability to provide data for CSE evidence (if applicable) 2	Ability to provide data for CSE evidence (if applicable) 3	Ability to provide data for CSE evidence (if applicable) 4	Ability to provide data for CSE evidence (if applicable) 5	Ability to provide data for CSE evidence (if applicable) Not applicable
Ability to provide data for Business Planning purposes	Ability to provide data for Business Planning purposes 1	Ability to provide data for Business Planning purposes 2	Ability to provide data for Business Planning purposes 3	Ability to provide data for Business Planning purposes 4	Ability to provide data for Business Planning purposes 5	Ability to provide data for Business Planning purposes Not applicable
Ability to provide data for APSE Indicators	Ability to provide data for APSE Indicators 1	Ability to provide data for APSE Indicators 2	Ability to provide data for APSE Indicators 3	Ability to provide data for APSE Indicators 4	Ability to provide data for APSE Indicators 5	Ability to provide data for APSE Indicators Not applicable
Standard reports	Standard reports 1	Standard reports 2	Standard reports 3	Standard reports 4	Standard reports 5	Standard reports Not applicable
Ability to provide customised reports	Ability to provide customised reports 1	Ability to provide customised reports 2	Ability to provide customised reports 3	Ability to provide customised reports 4	Ability to provide customised reports 5	Ability to provide customised reports Not applicable
Integration between housing modules	Integration between housing modules 1	Integration between housing modules 2	Integration between housing modules 3	Integration between housing modules 4	Integration between housing modules 5	Integration between housing modules Not applicable
Integration with building services software	Integration with building services software 1	Integration with building services software 2	Integration with building services software 3	Integration with building services software 4	Integration with building services software 5	Integration with building services software Not applicable
Integration with other Council systems	Integration with other Council systems 1	Integration with other Council systems 2	Integration with other Council systems 3	Integration with other Council systems 4	Integration with other Council systems 5	Integration with other Council systems Not applicable

Question Title

* How do you rate (1-5) the software supplier for:

	1	2	3	4	5
Frequency of software updates to ensure compliance with legislation	Frequency of software updates to ensure compliance with legislation 1	Frequency of software updates to ensure compliance with legislation 2	Frequency of software updates to ensure compliance with legislation 3	Frequency of software updates to ensure compliance with legislation 4	Frequency of software updates to ensure compliance with legislation 5
Response to service requests	Response to service requests 1	Response to service requests 2	Response to service requests 3	Response to service requests 4	Response to service requests 5
Quality of Training	Quality of Training 1	Quality of Training 2	Quality of Training 3	Quality of Training 4	Quality of Training 5
General software maintenance	General software maintenance 1	General software maintenance 2	General software maintenance 3	General software maintenance 4	General software maintenance 5
Cost	Cost 1	Cost 2	Cost 3	Cost 4	Cost 5

Question Title

* Are you actively looking to replace / upgrade this software?

Yes

Question Title

* If yes, what other packages are you considering? (please list)

Question Title

* What other software packages do you use in your building / housing management services. (eg job scheduling, vehicle tracking etc) Please list software and uses.
E.g. Opti-Time - workforce scheduling

Question Title

* Do you participate in APSE performance networks?

Yes

No (but interested to start)

No (no interest in taking part)

Question Title

* Do you have any other IT queries you would like raised at future Scottish advisory groups?

Question Title

* Do you have any other comments to add?

Question Title

* Are you happy for your responses to be shared with other members of the group?

Yes

Question Title

* Contact Details

Question Title

* Local Authority

Housing Management

Question Title

* What housing management software do you use?

Question Title

* How long has this package(s) been used for?

Question Title

* How do you rate (1-5 or not applicable) your satisfaction with the software for:

Question Title

* How do you rate (1-5) the software supplier for:

Question Title

* Are you actively looking to replace / upgrade this software?

Question Title

* If yes, what other packages are you considering? (please list)

Building Maintenance

Question Title

* What building maintenance software do you use? (if different from housing management)

Question Title

* How long has this package(s) been used for?

Question Title

* How do you rate (1-5 or not applicable) your satisfaction with the software for:

Question Title

* How do you rate (1-5) the software supplier for:

Question Title

* Are you actively looking to replace / upgrade this software?

Question Title

* If yes, what other packages are you considering? (please list)

Question Title

* What other software packages do you use in your building / housing management services. (eg job scheduling, vehicle tracking etc) Please list software and uses. E.g. Opti-Time - workforce scheduling

Question Title

* Do you participate in APSE performance networks?

Question Title

* Do you have any other IT queries you would like raised at future Scottish advisory groups?

Question Title

* Do you have any other comments to add?

Question Title

* Are you happy for your responses to be shared with other members of the group?

* What other software packages do you use in your building / housing management services. (eg job scheduling, vehicle tracking etc) Please list software and uses.
E.g. Opti-Time - workforce scheduling