Customer Satisfaction Survey

How Are We Doing?

We want the quality of our service to be the best. We would are grateful for your feedback on our performance. (All submissions are anonymous.)

Question Title

* 1. Please rate the following aspects of our service.

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Quality of website	Quality of website Excellent	Quality of website Good	Quality of website Adequate	Quality of website Poor	Quality of website Unacceptable	Quality of website N/A
Ease of reaching staff by phone	Ease of reaching staff by phone Excellent	Ease of reaching staff by phone Good	Ease of reaching staff by phone Adequate	Ease of reaching staff by phone Poor	Ease of reaching staff by phone Unacceptable	Ease of reaching staff by phone N/A
Convenience of car park	Convenience of car park Excellent	Convenience of car park Good	Convenience of car park Adequate	Convenience of car park Poor	Convenience of car park Unacceptable	Convenience of car park N/A
Ease of finding where you should go in the Hospital	Ease of finding where you should go in the Hospital Excellent	Ease of finding where you should go in the Hospital Good	Ease of finding where you should go in the Hospital Adequate	Ease of finding where you should go in the Hospital Poor	Ease of finding where you should go in the Hospital Unacceptable	Ease of finding where you should go in the Hospital N/A
Cleanliness of the Hospital	Cleanliness of the Hospital Excellent	Cleanliness of the Hospital Good	Cleanliness of the Hospital Adequate	Cleanliness of the Hospital Poor	Cleanliness of the Hospital Unacceptable	Cleanliness of the Hospital N/A
Comfort and safety while waiting	Comfort and safety while waiting Excellent	Comfort and safety while waiting Good	Comfort and safety while waiting Adequate	Comfort and safety while waiting Poor	Comfort and safety while waiting Unacceptable	Comfort and safety while waiting N/A
Quality of catering (if in-patient)	Quality of catering (if in-patient) Excellent	Quality of catering (if in-patient) Good	Quality of catering (if in-patient) Adequate	Quality of catering (if in-patient) Poor	Quality of catering (if in-patient) Unacceptable	Quality of catering (if in-patient) N/A
Quality of catering (if visitor or out-patient)	Quality of catering (if visitor or out-patient) Excellent	Quality of catering (if visitor or out-patient) Good	Quality of catering (if visitor or out-patient) Adequate	Quality of catering (if visitor or out-patient) Poor	Quality of catering (if visitor or out-patient) Unacceptable	Quality of catering (if visitor or out-patient) N/A
Keeping to appointment times	Keeping to appointment times Excellent	Keeping to appointment times Good	Keeping to appointment times Adequate	Keeping to appointment times Poor	Keeping to appointment times Unacceptable	Keeping to appointment times N/A
Friendliness and courtesy shown to you by staff	Friendliness and courtesy shown to you by staff Excellent	Friendliness and courtesy shown to you by staff Good	Friendliness and courtesy shown to you by staff Adequate	Friendliness and courtesy shown to you by staff Poor	Friendliness and courtesy shown to you by staff Unacceptable	Friendliness and courtesy shown to you by staff N/A
Responding promptly to problems	Responding promptly to problems Excellent	Responding promptly to problems Good	Responding promptly to problems Adequate	Responding promptly to problems Poor	Responding promptly to problems Unacceptable	Responding promptly to problems N/A
Being kept informed if there are delays	Being kept informed if there are delays Excellent	Being kept informed if there are delays Good	Being kept informed if there are delays Adequate	Being kept informed if there are delays Poor	Being kept informed if there are delays Unacceptable	Being kept informed if there are delays N/A
Answers to your questions	Answers to your questions Excellent	Answers to your questions Good	Answers to your questions Adequate	Answers to your questions Poor	Answers to your questions Unacceptable	Answers to your questions N/A
Privacy	Privacy Excellent	Privacy Good	Privacy Adequate	Privacy Poor	Privacy Unacceptable	Privacy N/A
Availability of educational materials on your treatment or illness	Availability of educational materials on your treatment or illness Excellent	Availability of educational materials on your treatment or illness Good	Availability of educational materials on your treatment or illness Adequate	Availability of educational materials on your treatment or illness Poor	Availability of educational materials on your treatment or illness Unacceptable	Availability of educational materials on your treatment or illness N/A

Question Title

* 2. Overall, how do you rate the quality of the services we provide?

Excellent

Good

Adequate

Poor

Unacceptable

Question Title

* 3. What level of confidence do you have in us to deliver the services that you require?

Complete

A lot

Some

Little

None

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* 4. Overall, is our performance ...

Getting much better?

Getting better?

Staying at about the same level?

Getting worse?

Getting much worse?

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* 5. Based on our performance, how likely is it that you will recommend our Hospital to a friend?

Certain

Very likely

Somewhat likely

Unlikely

Very unlikely

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* 6. What information would you like to see on our website?

Question Title

* 7. What can we do to make your future visits better?

Question Title

* 8. Did any one person stand out as being most helpful?

If you wish to provide further feedback on our services, please contact our Patient Advocacy Department via email: pad@amnch.ie