Crime Lab Customer Feedback Survey

 
The Anne Arundel County Police Department Crime Lab includes two units: CDS testing and Forensic Biology (serology, DNA, and CODIS).

In order to continuously improve our services, we are seeking feedback, both positive and negative, from our customers. If you are an officer, investigator, or part of the county's legal system, we'd appreciate your feedback.

(Note: The Crime Lab does not respond to crime scenes, collect evidence, or process latent prints. Feedback regarding those services should be directed to the Evidence Collection/ID Section.)

Regards,
Sarah Chenoweth
Acting Director, Crime Laboratory
1. Please identify your general job title (i.e. detective, sworn officer, supervisor, attorney, etc).
2. How would you rate the turn-around time of examinations of evidence?
Biology/DNA/CODISControlled Dangerous Substances (CDS)General
Excellent
Satisfactory
Poor
N/A
3. How would you rate our customer service when contacting the Crime Lab?
Biology/DNA/CODISControlled Dangerous Substance (CDS)General
Excellent
Satisfactory
Poor
N/A
4. How would you view the clarity of the reports?
Biology/DNA/CODISControlled Dangerous Substances (CDS)General
Excellent
Satisfactory
Poor
N/A
5. How would you rate the scope of services provided by the Crime Lab?
Biology/DNA/CODISControlled Dangerous Substances (CDS)General
Excellent
Satisfactory
Poor
N/A
6. Did you find that the lab personnel were available when requested for court?
Biology/DNA/CODISControlled Dangerous Substance (CDS)General
Yes
No
N/A
7. How would you rate the knowledge, skills, and abilities of the Crime Lab Personnel?
Biology/DNA/CODISControlled Dangerous Substances (CDS)General
Excellent
Satisfactory
Poor
N/A
8. How would you rate the procedures for submitting and picking up evidence?
Biology/DNA/CODISControlled Dangerous Substances (CDS)General
Excellent
Satisfactory
Poor
N/A
9. How would you rate the availability of documents, records, and reports?
Biology/DNA/CODISControlled Dangerous Substances (CDS)General
Excellent
Satisfactory
Poor
N/A
10. Have you noticed any changes in service or work product during the past 2 years?
Biology/DNA/CODISControlled Dangerous Substances (CDS)General
Improvements noted
No change noted
Decline in service
Decline in work product
N/A
11. Please provide additional suggestions or comments (positive or negative) in the space below. Include your contact information if you would like an individual response.
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