Equal Access to City Services Survey 2015 Question Title * 1. How long did you have to wait before a City representative was able to talk to you? < 5 minutes 6-20 minutes > 20 minutes Question Title * 2. How would you rate the service you received? Excellent Good Fair Poor Question Title * 3. How would you rate your ability to speak English?(If your answer is "very well", you may skip to question #9) Very Well Well Not Well Not At All Question Title * 4. Do you speak a language other than English at home? Spanish Cantonese Mandarin Other (please specify) Question Title * 5. Have you experience difficulty getting services because you speak only limited or no English? YES NO Question Title * 6. Have you asked for assistance in your home language when you use City services? YES NO Question Title * 7. If you had requested for language assistance, did you receive service in your home language? YES NO NOT APPLICABLE Question Title * 8. If you were served by a bilingual employee or an interpreter, did the person have sufficient knowledge of your subject to provide you with service? YES NO NOT APPLICABLE Question Title * 9. Did you have to wait for more than 10 minutes for language services? YES NO Approximate wait time: Question Title * 10. Did you see visible signs informing you of your right to receive language assistance services? YES NO Question Title * 11. Did you see visible signs informing you of your right to file a complaint for the lack of language services? YES NO Question Title * 12. Were you informed of your right to language assistance service in your home language? YES NO Question Title * 13. Is there anything else you would like us to know about your experience? Question Title * 14. Do you have any other comments or suggestions about language access to City services? Done