Nonprofit Needs Assessment--Volunteer Engagement

Purpose of the survey: The Upper Peninsula Volunteer Network is a collaborative group which strives to build the capacity of U.P. organizations to connect citizens with meaningful service opportunities that meet critical community needs. The purpose of this survey is to help the Network understand how U.P. nonprofits are engaging volunteers and to identify areas of need regarding volunteer management. The results of this survey will be used as a reference as the Network undergoes strategic planning. Leaders of the U.P. Volunteer Network include Great Lakes Center for Youth Development, United Way of the Eastern U.P., U.P. 2-1-1, Retired and Senior Volunteer Program (RSVP) of Dickinson Iron Community Services Agency, RSVP of Delta, Menominee, Schoolcraft and Marinette Counties and RSVP of Marquette County.

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* 1. Name of organization

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* 2. Position/title of individual completing this survey

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* 3. Which of the following best describes your organization?

Nonprofit 501c3—Serving Basic Needs

Nonprofit 501c3—Education/Literacy based

Nonprofit 501c3—Other

Government—State department (DHS, State Park, etc.)

Government—Local (Fire Department, Library)

School—Elementary/Secondary

School—Post-secondary

Hospitals, Medical Centers

Faith-based

Other (please specify)

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* 4. How does your organization staff and manage volunteers?

One identified volunteer manager is on staff

Volunteer management is one of many duties for one staff member

Volunteer management duties are spread over several positions within the organization

A volunteer serves to recruit, schedule, and supervise volunteers within the organization.

Other (please specify)

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* 5. Over the course of a year; how many volunteers does your organization engage on a regular basis? (Not including single Days of Service volunteers--see question #6)

1-25

26-50

51-100

Over 100

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* 6. Check any of the following national/single days of service for which your organization plans events and engages volunteers

9/11 National Day of Caring and Remembrance

United Way Day of Caring (Sept.)

Make A Difference Day (Oct.)

Martin Luther King Jr. Day (Jan.)

Global Youth Service Day (April)

Day of Action (June)

Other (please specify)

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* 7. How would you describe your current volunteer management policies and procedures?

Excellent—our organization has clear volunteer policies and procedures and is able to effectively recruit, engage, manage and retain volunteers as needed to achieve our mission

Good—our organization has a strong volunteer program but policies and procedures are not all provided in writing or clearly communicated.

Average—our organization struggles in some areas but is able to meet our basic needs.

Poor—our organization struggles in several areas

Please expand or provide more explanation if needed

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* 8. How would you evaluate your current level of volunteer engagement?

More volunteers apply to our organization than we have positions available

Our organization is able to recruit and retain the volunteers necessary to meet our mission

Our organization continues to have volunteer positions that are not filled

Our organization has needs that could potentially be served by volunteers but lacks the staff or leadership to effectively recruit and engage volunteers

Other (please specify)

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* 9. Please indicate the degree of concern or challenge each of the following represents to your organization as it seeks to engage volunteers?

	Not a concern; we're dealing effectively	Somewhat Challenging	Moderately Challenging (some concerns)	Highly Challenging
Administration and/or staff buy-in (recognition of the important role that volunteers play)	Administration and/or staff buy-in (recognition of the important role that volunteers play) Not a concern; we're dealing effectively	Administration and/or staff buy-in (recognition of the important role that volunteers play) Somewhat Challenging	Administration and/or staff buy-in (recognition of the important role that volunteers play) Moderately Challenging (some concerns)	Administration and/or staff buy-in (recognition of the important role that volunteers play) Highly Challenging
Clear, consistent and effective volunteer policies and procedures	Clear, consistent and effective volunteer policies and procedures Not a concern; we're dealing effectively	Clear, consistent and effective volunteer policies and procedures Somewhat Challenging	Clear, consistent and effective volunteer policies and procedures Moderately Challenging (some concerns)	Clear, consistent and effective volunteer policies and procedures Highly Challenging
Volunteer recruitment	Volunteer recruitment Not a concern; we're dealing effectively	Volunteer recruitment Somewhat Challenging	Volunteer recruitment Moderately Challenging (some concerns)	Volunteer recruitment Highly Challenging
Volunteer screening	Volunteer screening Not a concern; we're dealing effectively	Volunteer screening Somewhat Challenging	Volunteer screening Moderately Challenging (some concerns)	Volunteer screening Highly Challenging
Volunteer supervision	Volunteer supervision Not a concern; we're dealing effectively	Volunteer supervision Somewhat Challenging	Volunteer supervision Moderately Challenging (some concerns)	Volunteer supervision Highly Challenging
Volunteer evaluation	Volunteer evaluation Not a concern; we're dealing effectively	Volunteer evaluation Somewhat Challenging	Volunteer evaluation Moderately Challenging (some concerns)	Volunteer evaluation Highly Challenging
Volunteer recognition	Volunteer recognition Not a concern; we're dealing effectively	Volunteer recognition Somewhat Challenging	Volunteer recognition Moderately Challenging (some concerns)	Volunteer recognition Highly Challenging
Volunteer retention	Volunteer retention Not a concern; we're dealing effectively	Volunteer retention Somewhat Challenging	Volunteer retention Moderately Challenging (some concerns)	Volunteer retention Highly Challenging
Risk management	Risk management Not a concern; we're dealing effectively	Risk management Somewhat Challenging	Risk management Moderately Challenging (some concerns)	Risk management Highly Challenging
Managing individuals seeking to meet community service requirements	Managing individuals seeking to meet community service requirements Not a concern; we're dealing effectively	Managing individuals seeking to meet community service requirements Somewhat Challenging	Managing individuals seeking to meet community service requirements Moderately Challenging (some concerns)	Managing individuals seeking to meet community service requirements Highly Challenging
Youth engagement	Youth engagement Not a concern; we're dealing effectively	Youth engagement Somewhat Challenging	Youth engagement Moderately Challenging (some concerns)	Youth engagement Highly Challenging
Corporate Engagement	Corporate Engagement Not a concern; we're dealing effectively	Corporate Engagement Somewhat Challenging	Corporate Engagement Moderately Challenging (some concerns)	Corporate Engagement Highly Challenging
Resource requirements including necessary budget and staffing	Resource requirements including necessary budget and staffing Not a concern; we're dealing effectively	Resource requirements including necessary budget and staffing Somewhat Challenging	Resource requirements including necessary budget and staffing Moderately Challenging (some concerns)	Resource requirements including necessary budget and staffing Highly Challenging

Other (please specify)

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* 10. Please rate the following in terms of how great a barrier each represents as your organization seeks to recruit and retain volunteers:

	Not generally a barrier	Minimal	Moderate	Major--a frequent barrier
Transportation needs	Transportation needs Not generally a barrier	Transportation needs Minimal	Transportation needs Moderate	Transportation needs Major--a frequent barrier
Attitudes toward community needs and/or those in need	Attitudes toward community needs and/or those in need Not generally a barrier	Attitudes toward community needs and/or those in need Minimal	Attitudes toward community needs and/or those in need Moderate	Attitudes toward community needs and/or those in need Major--a frequent barrier
Lack of awareness of community needs and the role of the volunteer	Lack of awareness of community needs and the role of the volunteer Not generally a barrier	Lack of awareness of community needs and the role of the volunteer Minimal	Lack of awareness of community needs and the role of the volunteer Moderate	Lack of awareness of community needs and the role of the volunteer Major--a frequent barrier
Lack of knowledge of nonprofit organizations and the need for volunteers	Lack of knowledge of nonprofit organizations and the need for volunteers Not generally a barrier	Lack of knowledge of nonprofit organizations and the need for volunteers Minimal	Lack of knowledge of nonprofit organizations and the need for volunteers Moderate	Lack of knowledge of nonprofit organizations and the need for volunteers Major--a frequent barrier
The on-boarding process including any volunteer screening or training that creates a time lag between application and movement into service.	The on-boarding process including any volunteer screening or training that creates a time lag between application and movement into service. Not generally a barrier	The on-boarding process including any volunteer screening or training that creates a time lag between application and movement into service. Minimal	The on-boarding process including any volunteer screening or training that creates a time lag between application and movement into service. Moderate	The on-boarding process including any volunteer screening or training that creates a time lag between application and movement into service. Major--a frequent barrier
Volunteers don’t understand how their service relates to community needs.	Volunteers don’t understand how their service relates to community needs. Not generally a barrier	Volunteers don’t understand how their service relates to community needs. Minimal	Volunteers don’t understand how their service relates to community needs. Moderate	Volunteers don’t understand how their service relates to community needs. Major--a frequent barrier
Volunteers’ schedules and availability don’t match the needs of the organization	Volunteers’ schedules and availability don’t match the needs of the organization Not generally a barrier	Volunteers’ schedules and availability don’t match the needs of the organization Minimal	Volunteers’ schedules and availability don’t match the needs of the organization Moderate	Volunteers’ schedules and availability don’t match the needs of the organization Major--a frequent barrier

Other (please specify)

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* 11. Which of the following types of volunteer opportunities are offered or could be offered by your organization? Check all that apply?

Ongoing opportunities related to general organizational operations such as office duties, data entry, building maintenance, room set-up, transportation etc.

Ongoing opportunities involving more skilled tasks such as mentors, tutors, trainers, builders, counselors, social workers, leadership or supervision duties

Highly skilled opportunities related to fund development, marketing, technology, advocacy, etc.

Short-term, episodic types of opportunities related to one day or seasonal events such as park clean-up, landscaping, building improvements, etc.

Disaster relief

Other (please specify)

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* 12. Please list a few of the volunteer opportunities (position titles or duties) offered by your organization

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* 13. Is your organization registered on UPvolunteer.org?

Yes

I don't know

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* 14. If your organization is registered on UPvolunteer.org how many volunteers have come to your organization as a result?

None

1-10

11-20

Over 20

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* 15. If your have used UPvolunteer.org how would you rate your satisfaction with the website?

Very satisfied

Satisfied

Dissatisfied

Very dissatisfied

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* 16. Please rate the following resources in terms of need--which would best help your organization better engage volunteers?

	Not needed	Low priority/need	Moderate need	High priority/need
Administrative and board training regarding volunteer engagement and volunteers as valuable resources	Administrative and board training regarding volunteer engagement and volunteers as valuable resources Not needed	Administrative and board training regarding volunteer engagement and volunteers as valuable resources Low priority/need	Administrative and board training regarding volunteer engagement and volunteers as valuable resources Moderate need	Administrative and board training regarding volunteer engagement and volunteers as valuable resources High priority/need
Staff training on effective volunteer policies and procedures	Staff training on effective volunteer policies and procedures Not needed	Staff training on effective volunteer policies and procedures Low priority/need	Staff training on effective volunteer policies and procedures Moderate need	Staff training on effective volunteer policies and procedures High priority/need
Training and support in the use of online recruitment software (UPvolunteer.org)	Training and support in the use of online recruitment software (UPvolunteer.org) Not needed	Training and support in the use of online recruitment software (UPvolunteer.org) Low priority/need	Training and support in the use of online recruitment software (UPvolunteer.org) Moderate need	Training and support in the use of online recruitment software (UPvolunteer.org) High priority/need
Upper Peninsula-wide campaign and marketing strategies to increase awareness of community needs, volunteer opportunities and how to access opportunities	Upper Peninsula-wide campaign and marketing strategies to increase awareness of community needs, volunteer opportunities and how to access opportunities Not needed	Upper Peninsula-wide campaign and marketing strategies to increase awareness of community needs, volunteer opportunities and how to access opportunities Low priority/need	Upper Peninsula-wide campaign and marketing strategies to increase awareness of community needs, volunteer opportunities and how to access opportunities Moderate need	Upper Peninsula-wide campaign and marketing strategies to increase awareness of community needs, volunteer opportunities and how to access opportunities High priority/need

Other (please specify)

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* 17. In what form would you most like to receive training or other resources? Please rank the following by order of preference. (#1=first preference to #5 which would be the option least preferred or likely to meet your needs)

In-person consultation at your office

N/A--none needed at this time

In-person group workshop in your community or neighboring community

N/A--none needed at this time

Webinar

N/A--none needed at this time

Written resources, examples, and templates emailed to you

N/A--none needed at this time

Other

N/A--none needed at this time

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* 1. Name of organization

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* 2. Position/title of individual completing this survey

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* 3. Which of the following best describes your organization?

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* 4. How does your organization staff and manage volunteers?

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* 5. Over the course of a year; how many volunteers does your organization engage on a regular basis? (Not including single Days of Service volunteers--see question #6)

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* 6. Check any of the following national/single days of service for which your organization plans events and engages volunteers

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* 7. How would you describe your current volunteer management policies and procedures?

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* 8. How would you evaluate your current level of volunteer engagement?

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* 9. Please indicate the degree of concern or challenge each of the following represents to your organization as it seeks to engage volunteers?

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* 10. Please rate the following in terms of how great a barrier each represents as your organization seeks to recruit and retain volunteers:

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* 11. Which of the following types of volunteer opportunities are offered or could be offered by your organization? Check all that apply?

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* 12. Please list a few of the volunteer opportunities (position titles or duties) offered by your organization

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* 13. Is your organization registered on UPvolunteer.org?

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* 14. If your organization is registered on UPvolunteer.org how many volunteers have come to your organization as a result?

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* 15. If your have used UPvolunteer.org how would you rate your satisfaction with the website?

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* 16. Please rate the following resources in terms of need--which would best help your organization better engage volunteers?

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* 17. In what form would you most like to receive training or other resources? Please rank the following by order of preference. (#1=first preference to #5 which would be the option least preferred or likely to meet your needs)

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* 18. Please specify any "other" training option that might meet your organization's training or resource needs: