SurveyMonkey Powered Online Survey

Question Title

* 1. Member Number (Must be a member to participate, age 18 or older, one entry per member household):

Question Title

* 2. How did you learn about the survey project?

Saw it on the web site

Read it in the Current Times/Rural Missouri

Received a post card

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* 3. How long have you received your electric service from Cuivre River Electric?

Less than 1 year

1-2 years

3-5 years

6-10 years

11-15 years

16-20 years

21-30 years

More than 30 years

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* 4. Do you consider yourself a member, an owner or a customer of Cuivre River Electric Cooperative?

Member

Owner

Customer

Combination (indicate)

Don't know

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* 5. How many times have you attended the co-op annual meeting in August?

None, have never attended

1 time

2-3 times

4-10 times

More than 10 times

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* 6. Have you called or visited one of the Cuivre River Electric offices in the past year?

Called

Visited

Called and visited

No [skip to #8]

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* 7. When you contacted the co-op, were Cuivre River employees responsive to your needs?

Yes

	1	2	3	4	5	6	7	8	9	10
a. has a goal to provide electricity at the lowest possible cost	a. has a goal to provide electricity at the lowest possible cost 1	a. has a goal to provide electricity at the lowest possible cost 2	a. has a goal to provide electricity at the lowest possible cost 3	a. has a goal to provide electricity at the lowest possible cost 4	a. has a goal to provide electricity at the lowest possible cost 5	a. has a goal to provide electricity at the lowest possible cost 6	a. has a goal to provide electricity at the lowest possible cost 7	a. has a goal to provide electricity at the lowest possible cost 8	a. has a goal to provide electricity at the lowest possible cost 9	a. has a goal to provide electricity at the lowest possible cost 10
b. gives money back to you when revenues exceed operating costs	b. gives money back to you when revenues exceed operating costs 1	b. gives money back to you when revenues exceed operating costs 2	b. gives money back to you when revenues exceed operating costs 3	b. gives money back to you when revenues exceed operating costs 4	b. gives money back to you when revenues exceed operating costs 5	b. gives money back to you when revenues exceed operating costs 6	b. gives money back to you when revenues exceed operating costs 7	b. gives money back to you when revenues exceed operating costs 8	b. gives money back to you when revenues exceed operating costs 9	b. gives money back to you when revenues exceed operating costs 10
c. restores power quickly following an outage	c. restores power quickly following an outage 1	c. restores power quickly following an outage 2	c. restores power quickly following an outage 3	c. restores power quickly following an outage 4	c. restores power quickly following an outage 5	c. restores power quickly following an outage 6	c. restores power quickly following an outage 7	c. restores power quickly following an outage 8	c. restores power quickly following an outage 9	c. restores power quickly following an outage 10
d. has employees who are courteous and professional	d. has employees who are courteous and professional 1	d. has employees who are courteous and professional 2	d. has employees who are courteous and professional 3	d. has employees who are courteous and professional 4	d. has employees who are courteous and professional 5	d. has employees who are courteous and professional 6	d. has employees who are courteous and professional 7	d. has employees who are courteous and professional 8	d. has employees who are courteous and professional 9	d. has employees who are courteous and professional 10
e. has employees who are competent and knowledgeable	e. has employees who are competent and knowledgeable 1	e. has employees who are competent and knowledgeable 2	e. has employees who are competent and knowledgeable 3	e. has employees who are competent and knowledgeable 4	e. has employees who are competent and knowledgeable 5	e. has employees who are competent and knowledgeable 6	e. has employees who are competent and knowledgeable 7	e. has employees who are competent and knowledgeable 8	e. has employees who are competent and knowledgeable 9	e. has employees who are competent and knowledgeable 10
f. helps you learn to manage your energy costs	f. helps you learn to manage your energy costs 1	f. helps you learn to manage your energy costs 2	f. helps you learn to manage your energy costs 3	f. helps you learn to manage your energy costs 4	f. helps you learn to manage your energy costs 5	f. helps you learn to manage your energy costs 6	f. helps you learn to manage your energy costs 7	f. helps you learn to manage your energy costs 8	f. helps you learn to manage your energy costs 9	f. helps you learn to manage your energy costs 10

a. has a goal to provide electricity at the lowest possible cost

a. has a goal to provide electricity at the lowest possible cost 1

a. has a goal to provide electricity at the lowest possible cost 2

a. has a goal to provide electricity at the lowest possible cost 3

a. has a goal to provide electricity at the lowest possible cost 4

a. has a goal to provide electricity at the lowest possible cost 5

a. has a goal to provide electricity at the lowest possible cost 6

a. has a goal to provide electricity at the lowest possible cost 7

a. has a goal to provide electricity at the lowest possible cost 8

a. has a goal to provide electricity at the lowest possible cost 9

a. has a goal to provide electricity at the lowest possible cost 10

b. gives money back to you when revenues exceed operating costs

b. gives money back to you when revenues exceed operating costs 1

b. gives money back to you when revenues exceed operating costs 2

b. gives money back to you when revenues exceed operating costs 3

b. gives money back to you when revenues exceed operating costs 4

b. gives money back to you when revenues exceed operating costs 5

b. gives money back to you when revenues exceed operating costs 6

b. gives money back to you when revenues exceed operating costs 7

b. gives money back to you when revenues exceed operating costs 8

b. gives money back to you when revenues exceed operating costs 9

b. gives money back to you when revenues exceed operating costs 10

c. restores power quickly following an outage

c. restores power quickly following an outage 1

c. restores power quickly following an outage 2

c. restores power quickly following an outage 3

c. restores power quickly following an outage 4

c. restores power quickly following an outage 5

c. restores power quickly following an outage 6

c. restores power quickly following an outage 7

c. restores power quickly following an outage 8

c. restores power quickly following an outage 9

c. restores power quickly following an outage 10

d. has employees who are courteous and professional

d. has employees who are courteous and professional 1

d. has employees who are courteous and professional 2

d. has employees who are courteous and professional 3

d. has employees who are courteous and professional 4

d. has employees who are courteous and professional 5

d. has employees who are courteous and professional 6

d. has employees who are courteous and professional 7

d. has employees who are courteous and professional 8

d. has employees who are courteous and professional 9

d. has employees who are courteous and professional 10

e. has employees who are competent and knowledgeable

e. has employees who are competent and knowledgeable 1

e. has employees who are competent and knowledgeable 2

e. has employees who are competent and knowledgeable 3

e. has employees who are competent and knowledgeable 4

e. has employees who are competent and knowledgeable 5

e. has employees who are competent and knowledgeable 6

e. has employees who are competent and knowledgeable 7

e. has employees who are competent and knowledgeable 8

e. has employees who are competent and knowledgeable 9

e. has employees who are competent and knowledgeable 10

f. helps you learn to manage your energy costs

f. helps you learn to manage your energy costs 1

f. helps you learn to manage your energy costs 2

f. helps you learn to manage your energy costs 3

f. helps you learn to manage your energy costs 4

f. helps you learn to manage your energy costs 5

f. helps you learn to manage your energy costs 6

f. helps you learn to manage your energy costs 7

f. helps you learn to manage your energy costs 8

f. helps you learn to manage your energy costs 9

f. helps you learn to manage your energy costs 10

Cuivre River Electric Cooperative 2014 Member Satisfaction Survey

Question Title

* 1. Member Number (Must be a member to participate, age 18 or older, one entry per member household):

Question Title

* 2. How did you learn about the survey project?

Question Title

* 3. How long have you received your electric service from Cuivre River Electric?

Question Title

* 4. Do you consider yourself a member, an owner or a customer of Cuivre River Electric Cooperative?

Question Title

* 5. How many times have you attended the co-op annual meeting in August?

Question Title

* 6. Have you called or visited one of the Cuivre River Electric offices in the past year?

Question Title

* 7. When you contacted the co-op, were Cuivre River employees responsive to your needs?

Question Title

* 8. Please tell how much you agree or disagree with each of the following, using a 10-point scale where 1 means "strongly disagree" and 10 means "strongly agree." Cuivre River Electric....