Website survey

Have your say on Web4residents!

Here at Swan we are keen to find out what you like (and don't like) about Web4residents. We want to know what bits of the site are most useful to you and how you think we could make it work better for you.

Please take a moment to fill out this very short survey. If you provide your name and address you will be entered into a draw to win a £25 Amazon Voucher. The survey is open until Tuesday 11 March 2015. Thank you!

Question Title

* 1. Does the menu of items on the home page of our website (swan.org.uk) make sense to you?

Yes

Question Title

* 2. Did you look at content on Swan.org.uk or click straight through to Web4residents?

I looked at content on Swan.org.uk

I went straight through to web4residents.co.uk

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* 3. How useful are these elements of Web4residents to you?

	Really useful	Useful	Not that useful	Never used
Pay/review rent or report a repair	Pay/review rent or report a repair Really useful	Pay/review rent or report a repair Useful	Pay/review rent or report a repair Not that useful	Pay/review rent or report a repair Never used
Contact us (through an online form or how to contact us directly)	Contact us (through an online form or how to contact us directly) Really useful	Contact us (through an online form or how to contact us directly) Useful	Contact us (through an online form or how to contact us directly) Not that useful	Contact us (through an online form or how to contact us directly) Never used
Make a suggestion	Make a suggestion Really useful	Make a suggestion Useful	Make a suggestion Not that useful	Make a suggestion Never used
Report ASB	Report ASB Really useful	Report ASB Useful	Report ASB Not that useful	Report ASB Never used
Book on a training course/event/summer scheme	Book on a training course/event/summer scheme Really useful	Book on a training course/event/summer scheme Useful	Book on a training course/event/summer scheme Not that useful	Book on a training course/event/summer scheme Never used
Read the Communicator or local newsletter	Read the Communicator or local newsletter Really useful	Read the Communicator or local newsletter Useful	Read the Communicator or local newsletter Not that useful	Read the Communicator or local newsletter Never used
Find out about local information/ news/ events	Find out about local information/ news/ events Really useful	Find out about local information/ news/ events Useful	Find out about local information/ news/ events Not that useful	Find out about local information/ news/ events Never used
Find out how Swan residents and communities can get involved	Find out how Swan residents and communities can get involved Really useful	Find out how Swan residents and communities can get involved Useful	Find out how Swan residents and communities can get involved Not that useful	Find out how Swan residents and communities can get involved Never used
Read news or information about Swan, our communities, our residents	Read news or information about Swan, our communities, our residents Really useful	Read news or information about Swan, our communities, our residents Useful	Read news or information about Swan, our communities, our residents Not that useful	Read news or information about Swan, our communities, our residents Never used
Something else	Something else Really useful	Something else Useful	Something else Not that useful	Something else Never used

If you said you were looking for something else, what was it and did you find it?

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* 4. Did you experience any problems downloading files?

Yes

Did not try

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* 5. Approximately how many pages did you browse during this visit?

1 to 3

3 to 5

5 to 8

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* 6. How satisfied are you with the web4residents website?

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

If you are not totally satisfied, please describe the reasons for your dissatisfaction below. If you are very satisfied please tell us what we are getting right!

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* 7. What additional information or features would you like included on our website?

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* 8. How frequently do you visit our website?

First visit

Daily

Weekly

Monthly

Infrequently (less than once a month)

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* 9. How would you rate yourself as an Internet user?

Expert

Good

Beginner

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* 10. Please confirm your name, email address and whether you are a Swan resident, or if not the organisation that you are from.

Name

Email Address

Swan Resident: Yes or No

Organisation if not a Swan resident

Please confirm if you do not want to be entered into the prize draw.