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Since Monday, January 11, 2010, some colleges have reported intermittent WashingtonOnline (WAOL) ANGEL slowness while other colleges have not had any problems.

In trying to diagnose what caused the intermittent slowness, SBCTC and ANGEL have applied some changes. It's critical to get a snapshot of user experience to see if performance improved after these changes were made.

Please complete this short survey on the experience reported by your users ON THESE DATES ONLY.

This information will help focus our next efforts in diagnosing this problem... and will be used to update our open priority ANGEL ticket.

Thank you,

SBCTC and ANGEL Teams

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* 1. Contact:

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* 2. Choose all that apply:

Last Monday, January 11, 2010, users reported:

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* 3. If your college was affected, provide details on WAOL ANGEL slowness for January 11:

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* 4. Choose all that apply:

This weekend (January 15 - 18), my users reported:

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* 5. If your college was affected, provide details on WAOL ANGEL slowness for January 15-18:

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* 6. Besides intermittent slowness, what (if any) other WAOL ANGEL problems remain at your college?

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