TIWG Retail, Wholesale, Hospitality & Tourism Workforce Development Questionnaire

Tablelands Retail, Wholesale, Hospitality and Tourism Workforce Survey

The Tablelands Industry Workforce Group (TIWG) is a not-for-profit industry and community group with the mission "Helping make the Tablelands a Region of Choice" through growing a skilled and sustainable workforce". We are seeking your input into workforce issues affecting the retail, wholesale, hospitality and tourism sectors that can be communicated to Government, Industry associations and training providers.

The results will be made available to participant businesses and local Chambers.

Your personal or business information will remain confidential. Individual responses will not be released.

If you have any questions regarding the survey please do not hesitate to contact Mr Peter Spies, Executive Officer of TIWG on 0419 020 046 or via email at peter.spies@tablelandsworkforce.com.au

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* 1. Please provide your details below. This information will not be released to any other party.

Name

Business/organisation

Phone

Mobile

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* 2. Please advise which locations your business operates in. If more than one, please select each location.

Atherton

Chillagoe

Dimbulah

Herberton

Kuranda

Kairi/Tinaroo

Malanda

Mareeba

Millaa Millaa

Mount Garnet

Mt Molloy/Julatten

Ravenshoe

Tolga

Walkamin

Yungaburra

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* 3. Which of these best describes your business.

Retail

Wholesale

Industry Association

Hospitality

Tourism

Other (please specify)

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* 4. How many staff do you employ?

	Casual	Part-time	Full-time
0	0 Casual	0 Part-time	0 Full-time
1-3	1-3 Casual	1-3 Part-time	1-3 Full-time
4-9	4-9 Casual	4-9 Part-time	4-9 Full-time
10-20	10-20 Casual	10-20 Part-time	10-20 Full-time
21-50	21-50 Casual	21-50 Part-time	21-50 Full-time
51-100	51-100 Casual	51-100 Part-time	51-100 Full-time
100 plus	100 plus Casual	100 plus Part-time	100 plus Full-time

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* 5. What is the structure of your business?

Sole Trader

Family partnership or trust

Company

Publicly listed/corporate

Partnership

Other (please specify)

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* 6. Are you a member of any Chambers of Commerce of Industry Groups

Atherton Chamber of Commerce

Kuranda Chamber of Commerce and Tourism

Mareeba Chamber of Commerce

Malanda Chamber of Commerce

Tablelands Industry Working Group (TIWG)

Tropical Tablelands Tourism

Tourism Tropical North Queensland

Ravenshoe and District Chamber of Commerce Inc.

Dimbulah & Mutchilba Chamber of Commerce

Tablelands Business Women's Network

Yungaburra Business & Citizens Association

Mareeba Business Women's Club

Herberton & District Business Traders Association

Other (please specify)

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* 7. What the the major issues affecting your current workforce / industry?

Lack of workers generally

Lack of skilled workers

Lack of suitable skills/required skills of existing workers

Lack of experience

Accommodation for workers

Transport for workers

Government employment policy

Literacy and numeracy levels of workers

Secondary education not preparing school leavers to industry standards

Training

Lack of career pathways

Image of your industry

Poor Customer Service

Other (please specify)

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* 8. Is your workforce growing, remaining the same or decreasing?

Growing

Remaining the same

Decreasing

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* 9. Is the majority of your workforce?

Local (Tablelands based)

Within the region (eg Cairns or Innisfail)

Outside of the region (transient/itinerant)

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* 10. What are the skills needs of your business

	What I need	Where the shortages are	Training is available for	Training is not available for
Unskilled	Unskilled What I need	Unskilled Where the shortages are	Unskilled Training is available for	Unskilled Training is not available for
Experienced, but not qualified	Experienced, but not qualified What I need	Experienced, but not qualified Where the shortages are	Experienced, but not qualified Training is available for	Experienced, but not qualified Training is not available for
Good Customer Service	Good Customer Service What I need	Good Customer Service Where the shortages are	Good Customer Service Training is available for	Good Customer Service Training is not available for
Certificate 1	Certificate 1 What I need	Certificate 1 Where the shortages are	Certificate 1 Training is available for	Certificate 1 Training is not available for
Certificate 2	Certificate 2 What I need	Certificate 2 Where the shortages are	Certificate 2 Training is available for	Certificate 2 Training is not available for
Certificate 3	Certificate 3 What I need	Certificate 3 Where the shortages are	Certificate 3 Training is available for	Certificate 3 Training is not available for
Certificate 4	Certificate 4 What I need	Certificate 4 Where the shortages are	Certificate 4 Training is available for	Certificate 4 Training is not available for
Diploma	Diploma What I need	Diploma Where the shortages are	Diploma Training is available for	Diploma Training is not available for
Advance Diploma	Advance Diploma What I need	Advance Diploma Where the shortages are	Advance Diploma Training is available for	Advance Diploma Training is not available for
Trades	Trades What I need	Trades Where the shortages are	Trades Training is available for	Trades Training is not available for
Degree or higher	Degree or higher What I need	Degree or higher Where the shortages are	Degree or higher Training is available for	Degree or higher Training is not available for

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* 11. What training is needed?

Full qualification

Part qualification (i.e. training in particular skills sets)

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* 12. Is training required for any particular skills sets or competencies at present (for existing or new staff)?

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* 13. What is the reason for this training?

Skills shortage

Job Knowledge

Leadership Skills (i.e. for management, supervisory)

Improve Customer service

New technology

Productivity increase

Product quality

WH&S

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* 14. Are there any significant barriers to addressing training needs in your region?

Cost of Training

Timing of Training

Availability of suitable courses

Quality of training (delivery)

Location (of courses)

Other (please specify)

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* 15. When public funding is not available, what percentage of this training are you prepared to pay for (percentage)?

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* 16. Could local secondary schools that deliver training do anything more to improve training outcomes (i.e. skills or experience required from school leavers)?

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* 17. Would you be willing to commit to work placement or mentoring scheme?

Yes

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* 18. When you recruit, what methods do you use? Please select more than one if required.

	Newspaper	Job Services Agency	Word of mouth	Internet	Professional Placement Agency	Repeat seasonal (same persons employed each year)
Unskilled	Unskilled Newspaper	Unskilled Job Services Agency	Unskilled Word of mouth	Unskilled Internet	Unskilled Professional Placement Agency	Unskilled Repeat seasonal (same persons employed each year)
Experienced, but not qualified	Experienced, but not qualified Newspaper	Experienced, but not qualified Job Services Agency	Experienced, but not qualified Word of mouth	Experienced, but not qualified Internet	Experienced, but not qualified Professional Placement Agency	Experienced, but not qualified Repeat seasonal (same persons employed each year)
Certificate 1	Certificate 1 Newspaper	Certificate 1 Job Services Agency	Certificate 1 Word of mouth	Certificate 1 Internet	Certificate 1 Professional Placement Agency	Certificate 1 Repeat seasonal (same persons employed each year)
Certificate 2	Certificate 2 Newspaper	Certificate 2 Job Services Agency	Certificate 2 Word of mouth	Certificate 2 Internet	Certificate 2 Professional Placement Agency	Certificate 2 Repeat seasonal (same persons employed each year)
Certificate 3	Certificate 3 Newspaper	Certificate 3 Job Services Agency	Certificate 3 Word of mouth	Certificate 3 Internet	Certificate 3 Professional Placement Agency	Certificate 3 Repeat seasonal (same persons employed each year)
Certificate 4	Certificate 4 Newspaper	Certificate 4 Job Services Agency	Certificate 4 Word of mouth	Certificate 4 Internet	Certificate 4 Professional Placement Agency	Certificate 4 Repeat seasonal (same persons employed each year)
Diploma	Diploma Newspaper	Diploma Job Services Agency	Diploma Word of mouth	Diploma Internet	Diploma Professional Placement Agency	Diploma Repeat seasonal (same persons employed each year)
Advance Diploma	Advance Diploma Newspaper	Advance Diploma Job Services Agency	Advance Diploma Word of mouth	Advance Diploma Internet	Advance Diploma Professional Placement Agency	Advance Diploma Repeat seasonal (same persons employed each year)
Trades	Trades Newspaper	Trades Job Services Agency	Trades Word of mouth	Trades Internet	Trades Professional Placement Agency	Trades Repeat seasonal (same persons employed each year)
Degree or higher	Degree or higher Newspaper	Degree or higher Job Services Agency	Degree or higher Word of mouth	Degree or higher Internet	Degree or higher Professional Placement Agency	Degree or higher Repeat seasonal (same persons employed each year)

Other (please specify)

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* 19. Do you believe it can be difficult to recruit staff due to:-

	No	Possibly	Don't Know	Yes
Length of hours/work/days	Length of hours/work/days No	Length of hours/work/days Possibly	Length of hours/work/days Don't Know	Length of hours/work/days Yes
Pay - awards and wages	Pay - awards and wages No	Pay - awards and wages Possibly	Pay - awards and wages Don't Know	Pay - awards and wages Yes
Perceptions of your products/service	Perceptions of your products/service No	Perceptions of your products/service Possibly	Perceptions of your products/service Don't Know	Perceptions of your products/service Yes
Perceptions of the lifestyle and facilities on the Tablelands	Perceptions of the lifestyle and facilities on the Tablelands No	Perceptions of the lifestyle and facilities on the Tablelands Possibly	Perceptions of the lifestyle and facilities on the Tablelands Don't Know	Perceptions of the lifestyle and facilities on the Tablelands Yes
Working conditions	Working conditions No	Working conditions Possibly	Working conditions Don't Know	Working conditions Yes
Opportunity for promotion/progression	Opportunity for promotion/progression No	Opportunity for promotion/progression Possibly	Opportunity for promotion/progression Don't Know	Opportunity for promotion/progression Yes

If yes, what would you suggest to improve perceptions.

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* 20. What do you think of?

	Poor	Below average	Average (mediocre)	Above average	Excellent
The image and public perception of your Industry for employment?	The image and public perception of your Industry for employment? Poor	The image and public perception of your Industry for employment? Below average	The image and public perception of your Industry for employment? Average (mediocre)	The image and public perception of your Industry for employment? Above average	The image and public perception of your Industry for employment? Excellent
The image and perception of your Town?	The image and perception of your Town? Poor	The image and perception of your Town? Below average	The image and perception of your Town? Average (mediocre)	The image and perception of your Town? Above average	The image and perception of your Town? Excellent
The image and perception of your region (Tablelands)?	The image and perception of your region (Tablelands)? Poor	The image and perception of your region (Tablelands)? Below average	The image and perception of your region (Tablelands)? Average (mediocre)	The image and perception of your region (Tablelands)? Above average	The image and perception of your region (Tablelands)? Excellent
The Public image and perception of your industry's Workplace health and safety record?	The Public image and perception of your industry's Workplace health and safety record? Poor	The Public image and perception of your industry's Workplace health and safety record? Below average	The Public image and perception of your industry's Workplace health and safety record? Average (mediocre)	The Public image and perception of your industry's Workplace health and safety record? Above average	The Public image and perception of your industry's Workplace health and safety record? Excellent

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* 21. What infrastructure and services in your local area are limiting you in attracting or retaining your workforce?

Accomodation

Transport

Lack of "night-life" (Hotels, Cafes or Restaraunts)

Education

health facilities

Cultural Facilities (i.e Gallery, Performing arts, Cinema)

Other (please specify)

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* 22. Future Development Needs - What do you want to acheive for:

Yourself

Your Family

Your Industry

Your community

Thank you for your time in completing this survey.
The information you provide will assist us in indentifying Workforce needs (Employment, training, attraction & retention of skilled staff) for the sector on the Tablelands.We will advance these issues with Government, Industry associations and training providers.
Please be assured any personal information will remain confidential.