Centro Rider Survey Question Title * 1. What is your gender? Female Male Question Title * 2. What is your age? Under 18 18 to 24 25 to 34 35 to 54 55 to 64 65 or older Question Title * 3. What is your ethnicity? (Please select all that apply.) Black or African American Asian or Pacific Islander Hispanic or Latino Native American White / Caucasian Other (please specify) Question Title * 4. What language do you speak at home most often? English Spanish Chinese Russian Other (please specify) Question Title * 5. What is your approximate average household income? Under $25,000 $25,000-$30,000 $30,000-$50,000 $50,000 and up Question Title * 6. Rate each of the following on a scale from 1 to 10, where 10 is the best. 1 2 3 4 5 6 7 8 9 10 Schedules are easy to understand Schedules are easy to understand 1 Schedules are easy to understand 2 Schedules are easy to understand 3 Schedules are easy to understand 4 Schedules are easy to understand 5 Schedules are easy to understand 6 Schedules are easy to understand 7 Schedules are easy to understand 8 Schedules are easy to understand 9 Schedules are easy to understand 10 Frequency of service Frequency of service 1 Frequency of service 2 Frequency of service 3 Frequency of service 4 Frequency of service 5 Frequency of service 6 Frequency of service 7 Frequency of service 8 Frequency of service 9 Frequency of service 10 Bus cleanliness Bus cleanliness 1 Bus cleanliness 2 Bus cleanliness 3 Bus cleanliness 4 Bus cleanliness 5 Bus cleanliness 6 Bus cleanliness 7 Bus cleanliness 8 Bus cleanliness 9 Bus cleanliness 10 On-time arrival/departure On-time arrival/departure 1 On-time arrival/departure 2 On-time arrival/departure 3 On-time arrival/departure 4 On-time arrival/departure 5 On-time arrival/departure 6 On-time arrival/departure 7 On-time arrival/departure 8 On-time arrival/departure 9 On-time arrival/departure 10 Drivers are courteous and helpful Drivers are courteous and helpful 1 Drivers are courteous and helpful 2 Drivers are courteous and helpful 3 Drivers are courteous and helpful 4 Drivers are courteous and helpful 5 Drivers are courteous and helpful 6 Drivers are courteous and helpful 7 Drivers are courteous and helpful 8 Drivers are courteous and helpful 9 Drivers are courteous and helpful 10 Customer service Customer service 1 Customer service 2 Customer service 3 Customer service 4 Customer service 5 Customer service 6 Customer service 7 Customer service 8 Customer service 9 Customer service 10 Question Title * 7. Does Centro currently provide service to all the places you need to travel to? Yes No If not, what additional locations would you like to see added? Question Title * 8. Do you use Centro to get you to and/or from work? Yes No If so, what location are you traveling to and/or from? Question Title * 9. If Centro offered a Day Pass, which would provide unlimited rides for one day, would you purchase one? Yes No Question Title * 10. If Centro offered smart cards or the ability to pay your fare using a mobile device, would you use them? Yes No Done