Beacon Health Customer Feedback Survey

Question Title

* 3. How would you describe your agency?

Individual, stand-alone

Part of a homecare chain

Health-system based (e.g., SNF-based, hospital-based, etc.)

Question Title

* 4. Which of the following services do you offer?

Medicare home health

Medicaid home health

Private duty care

Hospice

Durable medical equipment

Other (please specify)

Question Title

* 5. In regards to staff training and education, which of the following areas are you most interested in?

	Very interested	Somewhat interested	Not interested
Skilled nursing services and documentation	Skilled nursing services and documentation Very interested	Skilled nursing services and documentation Somewhat interested	Skilled nursing services and documentation Not interested
Skilled therapy services and documentation	Skilled therapy services and documentation Very interested	Skilled therapy services and documentation Somewhat interested	Skilled therapy services and documentation Not interested
ICD-10 implementation and training	ICD-10 implementation and training Very interested	ICD-10 implementation and training Somewhat interested	ICD-10 implementation and training Not interested
ICD-10 coding and assessment accuracy	ICD-10 coding and assessment accuracy Very interested	ICD-10 coding and assessment accuracy Somewhat interested	ICD-10 coding and assessment accuracy Not interested
OASIS completion strategies	OASIS completion strategies Very interested	OASIS completion strategies Somewhat interested	OASIS completion strategies Not interested
OASIS best practices strategies	OASIS best practices strategies Very interested	OASIS best practices strategies Somewhat interested	OASIS best practices strategies Not interested
OASIS-C1 guidance	OASIS-C1 guidance Very interested	OASIS-C1 guidance Somewhat interested	OASIS-C1 guidance Not interested
Infection control procedures	Infection control procedures Very interested	Infection control procedures Somewhat interested	Infection control procedures Not interested
HIPAA	HIPAA Very interested	HIPAA Somewhat interested	HIPAA Not interested
Survey preparation and mock surveys	Survey preparation and mock surveys Very interested	Survey preparation and mock surveys Somewhat interested	Survey preparation and mock surveys Not interested
Compliance plan creation	Compliance plan creation Very interested	Compliance plan creation Somewhat interested	Compliance plan creation Not interested
Clinician orientation	Clinician orientation Very interested	Clinician orientation Somewhat interested	Clinician orientation Not interested
Billing and coverage	Billing and coverage Very interested	Billing and coverage Somewhat interested	Billing and coverage Not interested
Homecare quality initiatives	Homecare quality initiatives Very interested	Homecare quality initiatives Somewhat interested	Homecare quality initiatives Not interested
Hospice quality initiatives	Hospice quality initiatives Very interested	Hospice quality initiatives Somewhat interested	Hospice quality initiatives Not interested
Hospital readmissions	Hospital readmissions Very interested	Hospital readmissions Somewhat interested	Hospital readmissions Not interested
Policy and procedure management	Policy and procedure management Very interested	Policy and procedure management Somewhat interested	Policy and procedure management Not interested
Audit prevention (RAs, ZPICs, MACs)	Audit prevention (RAs, ZPICs, MACs) Very interested	Audit prevention (RAs, ZPICs, MACs) Somewhat interested	Audit prevention (RAs, ZPICs, MACs) Not interested

Other (please specify)

Question Title

* 6. Which of these potential homecare book topics would you be most likely to purchase? (Please choose all that apply.)

2014 Beacon Guide to Medicare Service Delivery

The Home Health Conditions of Participation and Interpretive Guidelines

Home Health Aide On-the-Go In-service Series, Volume XIII

Quality Assurance/Performance Improvement: Implementing an action plan

Clinical Documentation and Proving Medical Necessity: An interdisciplinary approach

Mock Survey Guide: Building an efficient team and reducing citation risk

OASIS-C1: Best practices and process measures

Home Health Compliance Toolkit: Building a effective compliance plan for your agency

Homecare Policy Manual for Certification and Accreditation

Other (please specify)

Question Title

* 7. If you are interested in a webcast series that focused on ICD-10 training, which specific areas would you want covered? (Please choose all that apply.)

Code structure and code conventions

Comparison of ICD-9 and ICD-10

ICD-10 and OASIS-C1

How-to coding information for each diagnostic area

How-to coding information for the top homecare diagnoses

Case-mix and coding

Coding manual education

Implementation and planning strategies

Fiscal and billing necessities

Vendor readiness strategies

Other (please specify)

Question Title

* 8. What topics would you be interested in seeing in the next volume of Home Health Aide On-the-Go in-services, which focuses on the training of home health aides? (Please choose all that apply)

Post Traumatic Stress Disorder

Time management

Sepsis

Kidney disease

Preventing rehospitalizations

Dementia

Assistive devices

Caring for bedbound patients

Infection control and bloodborne pathogens

Norovirus

Clostridium Difficile (C.diff)

Pneumonia

Bathing and grooming

Multiple sclerosis

Fall prevention

Teamwork: Nurse/home health aide collaboration

Anxiety

HIPAA and resident confidentiality

Alternative medicines

Professionalism and accountability

Autoimmune disorders

Food allergies and intolerances

Other (please specify)

Question Title

* 9. What is your preferred method of obtaining education, news, and tools related to your job? (Please choose all that apply.)

Subscribing to a monthly newsletter

Purchasing a book with a CD-ROM

Purchasing a book with downloadable materials

Purchasing an e-book

Listening to an audioconference/webcast

Taking an elearning course

Attending a conference/live event

Reading free information online

Obtaining information from my national or local association

Purchasing membership access to a website

Other (please specify)

Question Title

* 10. In which formats would you prefer to receive Beacon Health books? (Please choose all that apply.)

Print with downloadable materials

E-reader format (e.g., Kindle, Nook, etc.)

Downloadable PDF

Other (please specify)

Question Title

* 11. How do you use the content you purchase from Beacon Health? (Please choose all that apply.)

Read it for my own knowledge

Copy pages and share it with staff

Email pertinent information with staff

Print out customizable tools and policies

Pass hard copies of the book and/or newsletter to staff

Buy multiple copies for staff

Other (please specify)

Question Title

* 12. Which features in a product would make you most likely to purchase it? (Please choose all that apply.)

Sample policies and procedures

Training tools for staff

Sample forms, worksheets, reports, or scorecards

Success stories from the field

Benchmarking

Tips from consultants

CD-ROM

Web resources

Other (please specify)

Question Title

* 13. Name one work-related issue that keeps you up at night.

Question Title

* 14. Would you be interested in participating in the following with Beacon Health?

A focus group with Beacon Health and 2–4 of your peers

A 15-minute one-on-one phone call with Beacon Health

No thanks

Question Title

* 15. If you would like to participate in a call or focus group with us, please provide your contact information.

Name:

Company:

Address:

Address 2:

City/Town:

State:

ZIP:

Email Address:

Phone Number:

Question Title

* 16. If you would like to be entered in a drawing for a free electronic book from Beacon Health, please provide your contact information.

Name:

Company:

Address:

Address 2:

City/Town:

State:

ZIP:

Email Address:

Phone Number:

Beacon Health Customer Feedback

Question Title

* 1. Which of the following best describes your title?

Question Title

* 2. What is your agency’s average daily census?

Question Title

* 3. How would you describe your agency?

Question Title

* 4. Which of the following services do you offer?

Question Title

* 5. In regards to staff training and education, which of the following areas are you most interested in?

Question Title

* 6. Which of these potential homecare book topics would you be most likely to purchase? (Please choose all that apply.)

Question Title

* 7. If you are interested in a webcast series that focused on ICD-10 training, which specific areas would you want covered? (Please choose all that apply.)

Question Title

* 8. What topics would you be interested in seeing in the next volume of Home Health Aide On-the-Go in-services, which focuses on the training of home health aides? (Please choose all that apply)

Question Title

* 9. What is your preferred method of obtaining education, news, and tools related to your job? (Please choose all that apply.)

Question Title

* 10. In which formats would you prefer to receive Beacon Health books? (Please choose all that apply.)

Question Title

* 11. How do you use the content you purchase from Beacon Health? (Please choose all that apply.)

Question Title

* 12. Which features in a product would make you most likely to purchase it? (Please choose all that apply.)

Question Title

* 13. Name one work-related issue that keeps you up at night.

Question Title

* 14. Would you be interested in participating in the following with Beacon Health?

Question Title

* 15. If you would like to participate in a call or focus group with us, please provide your contact information.

Question Title

* 16. If you would like to be entered in a drawing for a free electronic book from Beacon Health, please provide your contact information.