Survey for Broadstripe Subscribers in Unincorporated King County

 
This short survey is designed to give Broadstripe customers in unincorporated King County an opportunity to assist King County in determining the future cable-related community needs and interests as provided for in the King County Code section 6.27.A.050C.

The King County Executive and King County Council welcome the opinions and suggestions of current customers in preparing for the process to renew Broadstripe's cable contract.

All responses will be kept confidential.
1. How long has your household subscribed to cable television?
2. To what level of cable service does your household subscribe?
3. On a scale of 1-5, how satisfied are you with your overall cable television service?
1 (very dissatisfied)2345 (very satisfied)
Satisfaction level
4. On a monthly average, how often do you have problems with your cable service in the following areas?
01-23-45-67-89-1011+
Cable TV outages
Specific channel outages
Delays in repair service
Poor reception
Volume/sound issues
Billing problems
Converter box failure
5. On a scale of 1-5, how satisfied are you with the overall picture or sound quality of your cable television service?
1 (very dissatisfied)2345 (very satisfied)
Satisfaction level
6. Do you feel the current channel line-up offers enough variety of programming?
7. If you answered "no" to the previous question, what additional program types would you like to see offered?
8. On a scale of 1-5, how satisfied are you with the overall content quality of programming you receive with cable television?
1 (very dissatisfied)2345 (very satisfied)
Satisfaction level
9. How often do you access Video On Demand for movies or other TV programs?
10. King County Television (KCTV), the County's government channel, offers original and acquired programming related to the King County Council, Executive, and other County issues. How often do you watch KCTV - Channel 22?
11. On a scale of 1-5, how satisfied are you with the overall customer service of your cable provider?
1 (very dissatisfied)2345 (very satisfied)N/A
Answer the phone quickly
The customer service representative is polite
Come to your home when scheduled
Fix the problem quickly
12. Not taking into account the phone or internet services offered by your cable provider that you may subscribe to, what is your monthly cable bill?
13. On a scale of 1-5, how would you rate the value of your cable service?
1 (very poor value)2345 (very good value)
Value level
14. Thinking ahead to a renewed franchise with your cable company, what new services would you like your cable company to offer?
15. If a competing cable company offering similar programming and related services at rates that are close to those of Broadstripe, was available in King County, how interested would you be in subscribing to a competing service?
16. Taking into account the offerings of your cable service, the cost, and your experience with customer service, does Broadstripe's cable service meet your needs?
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