Website survey WODC

Make a a payment

Find information only

To report something that had not been done

To request something (e.g. an application form)

To apply for something

If appropriate, how would you rate the following?

Question Title

* 3. My West Oxfordshire function

	Not used on this visit	1 - Poor	2 - Fair	3 - Good	4 - Very Good	5 - Excellent
How easy it was to locate your address?	How easy it was to locate your address? Not used on this visit	How easy it was to locate your address? 1 - Poor	How easy it was to locate your address? 2 - Fair	How easy it was to locate your address? 3 - Good	How easy it was to locate your address? 4 - Very Good	How easy it was to locate your address? 5 - Excellent
Information contained	Information contained Not used on this visit	Information contained 1 - Poor	Information contained 2 - Fair	Information contained 3 - Good	Information contained 4 - Very Good	Information contained 5 - Excellent
Look and layout of the feature	Look and layout of the feature Not used on this visit	Look and layout of the feature 1 - Poor	Look and layout of the feature 2 - Fair	Look and layout of the feature 3 - Good	Look and layout of the feature 4 - Very Good	Look and layout of the feature 5 - Excellent

Comments

Question Title

* 4. Making a payment

	Not used on this visit	1 - Poor	2 - Fair	3 - Good	4 - Very Good	5 - Excellent
How easy was it to make a payment?	How easy was it to make a payment? Not used on this visit	How easy was it to make a payment? 1 - Poor	How easy was it to make a payment? 2 - Fair	How easy was it to make a payment? 3 - Good	How easy was it to make a payment? 4 - Very Good	How easy was it to make a payment? 5 - Excellent
Look and layout of the page	Look and layout of the page Not used on this visit	Look and layout of the page 1 - Poor	Look and layout of the page 2 - Fair	Look and layout of the page 3 - Good	Look and layout of the page 4 - Very Good	Look and layout of the page 5 - Excellent
How secure did the site feel?	How secure did the site feel? Not used on this visit	How secure did the site feel? 1 - Poor	How secure did the site feel? 2 - Fair	How secure did the site feel? 3 - Good	How secure did the site feel? 4 - Very Good	How secure did the site feel? 5 - Excellent

Comments

Question Title

* 5. An online form

	Not used on this visit	1 - Poor	2 - Fair	3 - Good	4 - Very Good	5 - Excellent
Did it contain all relevant fields to give us the information?	Did it contain all relevant fields to give us the information? Not used on this visit	Did it contain all relevant fields to give us the information? 1 - Poor	Did it contain all relevant fields to give us the information? 2 - Fair	Did it contain all relevant fields to give us the information? 3 - Good	Did it contain all relevant fields to give us the information? 4 - Very Good	Did it contain all relevant fields to give us the information? 5 - Excellent
Look and layout of the form	Look and layout of the form Not used on this visit	Look and layout of the form 1 - Poor	Look and layout of the form 2 - Fair	Look and layout of the form 3 - Good	Look and layout of the form 4 - Very Good	Look and layout of the form 5 - Excellent
Did the automated response keep you informed?	Did the automated response keep you informed? Not used on this visit	Did the automated response keep you informed? 1 - Poor	Did the automated response keep you informed? 2 - Fair	Did the automated response keep you informed? 3 - Good	Did the automated response keep you informed? 4 - Very Good	Did the automated response keep you informed? 5 - Excellent

Other (please specify)

	Yes	No
Did it return the page/information you expected?	Did it return the page/information you expected? Yes	Did it return the page/information you expected? No
Was the list of returned search results relevant?	Was the list of returned search results relevant? Yes	Was the list of returned search results relevant? No

If no, what search words did you use and what were you trying to find?

	Yes	No
Could you find what you were looking for?	Could you find what you were looking for? Yes	Could you find what you were looking for? No

If no, what were you trying to find?

	Yes	No
Could you find what you were looking for?	Could you find what you were looking for? Yes	Could you find what you were looking for? No

If no, what were you trying to find?

	Yes	No
Was the language used easy to understand? If no, please explain why below	Was the language used easy to understand? If no, please explain why below Yes	Was the language used easy to understand? If no, please explain why below No
Was the page laid out in an easy to follow format?	Was the page laid out in an easy to follow format? Yes	Was the page laid out in an easy to follow format? No
Was the information on the page relevant to your enquiry?	Was the information on the page relevant to your enquiry? Yes	Was the information on the page relevant to your enquiry? No
Was there any information missing? If yes, please say what was missing below	Was there any information missing? If yes, please say what was missing below Yes	Was there any information missing? If yes, please say what was missing below No
Overall, do you feel you achieved what you wanted?	Overall, do you feel you achieved what you wanted? Yes	Overall, do you feel you achieved what you wanted? No

Comments

Yes

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