SCFC Redmond - Patient Satisfaction Question Title * 1. Your recent visit to the clinic was arranged by: An appointment made at an earlier date A same day appointment No appointment Question Title * 2. If you made an appointment, how easy was it? I did not make an appointment Very difficult Moderately difficult Slightly difficult Not at all difficult Question Title * 3. If you called to make an appointment, how easy was our telephone answering system to use? I did not call the clinic Very difficult Moderately difficult Slightly difficult Not at all difficult Question Title * 4. Has our recent remodeling work affected your visit to our clinic? No difficulty Some difficulty Moderate difficulty Great difficulty Question Title * 5. How helpful was our check in staff? Extremely helpful Very helpful Moderately helpful Slightly helpful Not at all helpful Question Title * 6. How long did you wait in the clinic lobby? 20 minutes or more 15 minutes 10 minutes 5 minutes 1 or 2 minutes Question Title * 7. How helpful was your nurse? Extremely helpful Very helpful Moderately helpful Slightly helpful Not at all helpful Question Title * 8. How long did you wait in the examination room before being seen by your medical provider? 20 minutes or more 15 minutes 10 minutes 5 minutes 1 or 2 minutes Question Title * 9. How well did your medical provider listen to what you had to say? Extremely well Very well Moderately well Slightly well Not at all well Question Title * 10. How well did your medical provider answer your questions? Extremely clear Very clear Moderately clear Slightly clear Not at all clear Question Title * 11. How well did your medical provider explain your diagnosis? Extremely clear Very clear Moderately clear Slightly clear Not at all clear Question Title * 12. How well did your medical provider explain ways you can avoid illness and stay healthy? Extremely well Very well Moderately well Slightly well Not at all well Question Title * 13. What is your overall impression of the quality of care you received at the clinic? Excellent Very good Moderately good Slightly poor Very poor Question Title * 14. Use the space below to add comments about your recent experience with St. Charles Family Care – Redmond. Done