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ICC Customer Service Survey
Please take a moment to help us improve your experience with the International Code Council by answer the following questions in this brief survey.
1.
How often do you contact the International Code Council?
4 or 5 times a week
3 or fewer times a week
First time
2.
How would you rate our services?
Consistent high quality
Quality varies daily
Poor quality
3.
How many times did you contact the ICC before your issue was resolved?
Once
Twice
Three times
More than three times
Problem has not been resolved
4.
What do you typically request/purchase? (select all that apply)
Membership services
Certification and testing information
Staff code opinions
Product/sales overviews
Training and education services
Other (please specify)
5.
How long did you wait for your call to be answered?
Less than 1 minute
1 to 3 minutes
More than 3 minutes
6.
Was the operator you spoke with helpful?
Yes
No
7.
How would you rate the operator?
Friendly and helpful
Average
Poor Service
8.
Was your call transferred to another staff member?
Yes
No