ICC Customer Service Survey Please take a moment to help us improve your experience with the International Code Council by answer the following questions in this brief survey. Question Title * 1. How often do you contact the International Code Council? 4 or 5 times a week 3 or fewer times a week First time Question Title * 2. How would you rate our services? Consistent high quality Quality varies daily Poor quality Question Title * 3. How many times did you contact the ICC before your issue was resolved? Once Twice Three times More than three times Problem has not been resolved Question Title * 4. What do you typically request/purchase? (select all that apply) Membership services Certification and testing information Staff code opinions Product/sales overviews Training and education services Other (please specify) Question Title * 5. How long did you wait for your call to be answered? Less than 1 minute 1 to 3 minutes More than 3 minutes Question Title * 6. Was the operator you spoke with helpful? Yes No Question Title * 7. How would you rate the operator? Friendly and helpful Average Poor Service Question Title * 8. Was your call transferred to another staff member? Yes No Next