Navigate Service Improvement Feedback (PBCA)1

Introductory Questions

We welcome your feedback at Navigate. Your complaints and compliments are valued equally.

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* 1. What is your relationship with Navigate?

Contract Administration (PBCA)

Rental Assistance Demonstration (RAD)

Housing Quality Standards (HQS)

Other (please specify)

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* 2. What is your role in your organization?

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* 3. In what state is the property you are describing located?

Other (please specify)

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* 4. Who at Navigate has been particularly helpful to you?

Alfred Gerena

Alicia Walker

Anggie Corbin

Antoinette Armstrong

Brett Hall

Charlie Wade

Cynthia Sheffield

Dale Marcus

Darron Mitchell

Dawn Couch

DeAnna Baker

Debora Tucker

Demetra Rooks

Denise Staggs

Elizabeth Bell

Elizabeth Wates

Eric Comer

Eric Strong

Felicia Browning

J.R. Williams

James Mount

Janet Crumley

Josey Thompson

Julie Reynolds

Kristine Pieper

LaShunda Cameron

Leslie Jacobs

Linda Eaton

Lisa McCarroll

Marcus Smith

Monica Curtis

Nate Greathree

Natoya Witherspoon

Nitira Mickel

Renee McTyeire

Rhonda Thurman

Rob McLaughlin

Shakala Smoaks

Simmy Barrocas

Steven Riley

Tammy Bynum

Tammy Cantrell

Tim Shearer

Tim Wyand

Tom Gerundo

Tristese Wells

Venita Smith

Vernell Callahan

Vickie Bell

Yolanda Clark

Other (please specify)

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* 5. How would you rate Navigate staff in the following areas?

	Strong	Sufficient	Weak	Absent
Professionalism	Professionalism Strong	Professionalism Sufficient	Professionalism Weak	Professionalism Absent
Knowledge	Knowledge Strong	Knowledge Sufficient	Knowledge Weak	Knowledge Absent
Courtesy / Respect	Courtesy / Respect Strong	Courtesy / Respect Sufficient	Courtesy / Respect Weak	Courtesy / Respect Absent
Accessibility	Accessibility Strong	Accessibility Sufficient	Accessibility Weak	Accessibility Absent

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* 6. At Navigate we are here to respond to your questions and requests for information. How have we responded to your needs?

	Very Good	OK	Poor
Finding relevant answers to your questions	Finding relevant answers to your questions Very Good	Finding relevant answers to your questions OK	Finding relevant answers to your questions Poor
Responding to your requests in a timely way	Responding to your requests in a timely way Very Good	Responding to your requests in a timely way OK	Responding to your requests in a timely way Poor
Making certain the info they provide is accurate	Making certain the info they provide is accurate Very Good	Making certain the info they provide is accurate OK	Making certain the info they provide is accurate Poor
Suggesting other, related info that might help	Suggesting other, related info that might help Very Good	Suggesting other, related info that might help OK	Suggesting other, related info that might help Poor
N/A	N/A Very Good	N/A OK	N/A Poor

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* 7. Can you talk to a live person when you need one?

Almost always

Usually

Rarely, but sometimes

Almost never

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* 1. What is your relationship with Navigate?

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* 2. What is your role in your organization?

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* 3. In what state is the property you are describing located?

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* 4. Who at Navigate has been particularly helpful to you?

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* 5. How would you rate Navigate staff in the following areas?

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* 6. At Navigate we are here to respond to your questions and requests for information. How have we responded to your needs?

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* 7. Can you talk to a live person when you need one?

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* 8. Are there any thoughts, suggestions, or recommendations you have for Navigate?