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* 1. Was the Great Lakes mobile site easy to navigate—were you able to quickly find what you were looking for?

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* 2. Is the website visually appealing?

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* 3. Was it easy to log in to your account?

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* 4. Were you able to find the payment or loan information you were looking for?

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* 5. If you made a payment, was it easy to select amounts and submit the payment?

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* 6. What topics did you visit in the Knowledge Center?

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* 7. Did you find information specifically for your situation?

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* 8. Where are you in the life of your loan?

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* 9. How do you currently feel about Great Lakes?

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* 10. Please share any additional comments you have about our new website.

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