Great Lakes Mobile Site: Two-Minute Survey Question Title * 1. Was the Great Lakes mobile site easy to navigate—were you able to quickly find what you were looking for? Yes No Please provide any additional details. Question Title * 2. Is the website visually appealing? Very appealing Not appealing at all Very appealing Not appealing at all What did you like the most or least? Question Title * 3. Was it easy to log in to your account? Yes No Please provide any additional details. Question Title * 4. Were you able to find the payment or loan information you were looking for? Yes No Please provide any additional details. Question Title * 5. If you made a payment, was it easy to select amounts and submit the payment? Yes No Please provide any additional details. Question Title * 6. What topics did you visit in the Knowledge Center? Your account details. General information about student loans. Frequently asked questions. Other (please specify) Question Title * 7. Did you find information specifically for your situation? Yes No Please provide any additional details. Question Title * 8. Where are you in the life of your loan? In school. In grace. In repayment. Helping my child repay their loans. Other (please specify) Question Title * 9. How do you currently feel about Great Lakes? Positive Negative Indifferent Why? Question Title * 10. Please share any additional comments you have about our new website. Done