Support Preferences Survey Please tell us your online support preference for each situation. Question Title * 1. You need help Uninstalling, Reinstalling, or Downloading our Platform. You prefer: (Required.) Picture Walkthrough Video Demonstration User Guide or Product Manual Step-by-Step Bullet Points Other (please specify) Question Title * 2. When learning How to Use Trading Platforms and Charts, you prefer: (Required.) Video Demonstration User Guide or Product Manual Picture Walkthrough Step-by-Step Bullet Points Other (please specify) Question Title * 3. To receive help with Account Service (deposits, withdrawals, documents, etc.), you prefer: (Required.) Picture Walkthrough User Guide or Product Manual Video Demonstration Step-by-Step Bullet Points Other (please specify) Question Title * 4. If you have problems Logging Into an Account or Platform, you prefer: (Required.) Picture Walkthrough Video Demonstration User Guide or Product Manual Step-by-Step Bullet Points Other (please specify) Question Title * 5. If online support was available, in what situation(s) would you use it?(check all that apply) How to Use Stops and/or Limits Learn How to Use Platform or Charts Discover How to Open or Close a Trade Check Status of Deposit or Withdrawal Help Canceling a Deposit or Withdrawal Request New Demo Account Learn How to Make Deposit or Withdrawal Learn About Opening an Account Help with Error Message When Logging In Help Uninstall, Reinstall, or Download Platform Find Out Why Trade Did Not Execute Learn More about Spreads, Margin, and Rollover Alll of the Above Question Title * 6. Rank your preferred support channel:(5=Most Preferred,...1=Least Preferred) 1 2 3 4 5 Telephone 1 2 3 4 5 Online Support 1 2 3 4 5 Social Media 1 2 3 4 5 Live Chat 1 2 3 4 5 Email Done