Williamson County Public Library 2014 Branch Planning Survey

Your comments about current and future services of the Williamson County Public Library branches will be used to develop and expand our collections, programs and services. This is your library. Thank you for letting us know how we can serve you even better.

It will take about 10 minutes to complete this survey.

If at any time you wish to exit the survey, simply click on the "Exit this survey" link in the top right-hand corner of the screen.

	Excellent	Above Average	Average	Below Average	Needs Improvement
Staff knowledge of computer databases	Staff knowledge of computer databases Excellent	Staff knowledge of computer databases Above Average	Staff knowledge of computer databases Average	Staff knowledge of computer databases Below Average	Staff knowledge of computer databases Needs Improvement
Staff assistance with checking in and out library materials	Staff assistance with checking in and out library materials Excellent	Staff assistance with checking in and out library materials Above Average	Staff assistance with checking in and out library materials Average	Staff assistance with checking in and out library materials Below Average	Staff assistance with checking in and out library materials Needs Improvement
Staff knowledge of library resources	Staff knowledge of library resources Excellent	Staff knowledge of library resources Above Average	Staff knowledge of library resources Average	Staff knowledge of library resources Below Average	Staff knowledge of library resources Needs Improvement
Staff knowledge of library programming	Staff knowledge of library programming Excellent	Staff knowledge of library programming Above Average	Staff knowledge of library programming Average	Staff knowledge of library programming Below Average	Staff knowledge of library programming Needs Improvement
Staff helpfulness with the library catalog	Staff helpfulness with the library catalog Excellent	Staff helpfulness with the library catalog Above Average	Staff helpfulness with the library catalog Average	Staff helpfulness with the library catalog Below Average	Staff helpfulness with the library catalog Needs Improvement
Staff assistance with placing holds / reserving materials	Staff assistance with placing holds / reserving materials Excellent	Staff assistance with placing holds / reserving materials Above Average	Staff assistance with placing holds / reserving materials Average	Staff assistance with placing holds / reserving materials Below Average	Staff assistance with placing holds / reserving materials Needs Improvement
Staff knowledge of Early Literacy Skills	Staff knowledge of Early Literacy Skills Excellent	Staff knowledge of Early Literacy Skills Above Average	Staff knowledge of Early Literacy Skills Average	Staff knowledge of Early Literacy Skills Below Average	Staff knowledge of Early Literacy Skills Needs Improvement
Staff friendly and helpful	Staff friendly and helpful Excellent	Staff friendly and helpful Above Average	Staff friendly and helpful Average	Staff friendly and helpful Below Average	Staff friendly and helpful Needs Improvement
Staff knowledge of the Internet	Staff knowledge of the Internet Excellent	Staff knowledge of the Internet Above Average	Staff knowledge of the Internet Average	Staff knowledge of the Internet Below Average	Staff knowledge of the Internet Needs Improvement

Excellent

Above Average

Average

Below Average

Needs Improvement

Staff knowledge of computer databases

Staff knowledge of computer databases Excellent

Staff knowledge of computer databases Above Average

Staff knowledge of computer databases Average

Staff knowledge of computer databases Below Average

Staff knowledge of computer databases Needs Improvement

Staff assistance with checking in and out library materials

Staff assistance with checking in and out library materials Excellent

Staff assistance with checking in and out library materials Above Average

Staff assistance with checking in and out library materials Average

Staff assistance with checking in and out library materials Below Average

Staff assistance with checking in and out library materials Needs Improvement

Staff knowledge of library resources

Staff knowledge of library resources Excellent

Staff knowledge of library resources Above Average

Staff knowledge of library resources Average

Staff knowledge of library resources Below Average

Staff knowledge of library resources Needs Improvement

Staff knowledge of library programming

Staff knowledge of library programming Excellent

Staff knowledge of library programming Above Average

Staff knowledge of library programming Average

Staff knowledge of library programming Below Average

Staff knowledge of library programming Needs Improvement

Staff helpfulness with the library catalog

Staff helpfulness with the library catalog Excellent

Staff helpfulness with the library catalog Above Average

Staff helpfulness with the library catalog Average

Staff helpfulness with the library catalog Below Average

Staff helpfulness with the library catalog Needs Improvement

Staff assistance with placing holds / reserving materials

Staff assistance with placing holds / reserving materials Excellent

Staff assistance with placing holds / reserving materials Above Average

Staff assistance with placing holds / reserving materials Average

Staff assistance with placing holds / reserving materials Below Average

Staff assistance with placing holds / reserving materials Needs Improvement

Staff knowledge of Early Literacy Skills

Staff knowledge of Early Literacy Skills Excellent

Staff knowledge of Early Literacy Skills Above Average

Staff knowledge of Early Literacy Skills Average

Staff knowledge of Early Literacy Skills Below Average

Staff knowledge of Early Literacy Skills Needs Improvement

Staff friendly and helpful

Staff friendly and helpful Excellent

Staff friendly and helpful Above Average

Staff friendly and helpful Average

Staff friendly and helpful Below Average

Staff friendly and helpful Needs Improvement

Staff knowledge of the Internet

Staff knowledge of the Internet Excellent

Staff knowledge of the Internet Above Average

Staff knowledge of the Internet Average

Staff knowledge of the Internet Below Average

Staff knowledge of the Internet Needs Improvement

	Excellent	Above Average	Average	Below Average	Needs Improvement
Staff availability	Staff availability Excellent	Staff availability Above Average	Staff availability Average	Staff availability Below Average	Staff availability Needs Improvement
Variety of materials (audio, DVD, video, book, etc)	Variety of materials (audio, DVD, video, book, etc) Excellent	Variety of materials (audio, DVD, video, book, etc) Above Average	Variety of materials (audio, DVD, video, book, etc) Average	Variety of materials (audio, DVD, video, book, etc) Below Average	Variety of materials (audio, DVD, video, book, etc) Needs Improvement
Access to public computers and software	Access to public computers and software Excellent	Access to public computers and software Above Average	Access to public computers and software Average	Access to public computers and software Below Average	Access to public computers and software Needs Improvement
Variety of subjects in Non-Fiction	Variety of subjects in Non-Fiction Excellent	Variety of subjects in Non-Fiction Above Average	Variety of subjects in Non-Fiction Average	Variety of subjects in Non-Fiction Below Average	Variety of subjects in Non-Fiction Needs Improvement
Library's collection	Library's collection Excellent	Library's collection Above Average	Library's collection Average	Library's collection Below Average	Library's collection Needs Improvement
Library web site	Library web site Excellent	Library web site Above Average	Library web site Average	Library web site Below Average	Library web site Needs Improvement

Excellent

Above Average

Average

Below Average

Needs Improvement

Staff availability

Staff availability Excellent

Staff availability Above Average

Staff availability Average

Staff availability Below Average

Staff availability Needs Improvement

Variety of materials (audio, DVD, video, book, etc)

Variety of materials (audio, DVD, video, book, etc) Excellent

Variety of materials (audio, DVD, video, book, etc) Above Average

Variety of materials (audio, DVD, video, book, etc) Average

Variety of materials (audio, DVD, video, book, etc) Below Average

Variety of materials (audio, DVD, video, book, etc) Needs Improvement

Access to public computers and software

Access to public computers and software Excellent

Access to public computers and software Above Average

Access to public computers and software Average

Access to public computers and software Below Average

Access to public computers and software Needs Improvement

Variety of subjects in Non-Fiction

Variety of subjects in Non-Fiction Excellent

Variety of subjects in Non-Fiction Above Average

Variety of subjects in Non-Fiction Average

Variety of subjects in Non-Fiction Below Average

Variety of subjects in Non-Fiction Needs Improvement

Library's collection

Library's collection Excellent

Library's collection Above Average

Library's collection Average

Library's collection Below Average

Library's collection Needs Improvement

Library web site

Library web site Excellent

Library web site Above Average

Library web site Average

Library web site Below Average

Library web site Needs Improvement

	Excellent	Above Average	Average	Below Average	Needs Improvement
I found the services to be	I found the services to be Excellent	I found the services to be Above Average	I found the services to be Average	I found the services to be Below Average	I found the services to be Needs Improvement

Excellent

Above Average

Average

Below Average

Needs Improvement

I found the services to be

I found the services to be Excellent

I found the services to be Above Average

I found the services to be Average

I found the services to be Below Average

I found the services to be Needs Improvement

Williamson County Public Library 2014 Branch Planning Survey

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* 1. Which Branch of the Williamson County Public Library do you most frequent?

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* 2. Overall, how do you rate the Williamson County Public Library?

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* 3. In the past year, would you say that your satisfaction with the library has:

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* 4. Please rate the library staff in the following categories:

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* 5. Please rate the library in the following categories:

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* 6. How do you rate the technology services at the library?

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* 7. Do you usually find what you are looking for at the library?