Question Title

* 1. What is the primary product that you service?

Question Title

* 2. What percent of company revenues comes from Services?

Question Title

* 3. Does your service organization act as a cost center or profit center?

Question Title

* 4. What percent of company profits comes from Services?

Question Title

* 5. Are your company’s profit margins as high or higher for service than for product sales?

Question Title

* 6. What is your average first-time fix rate?

Question Title

* 7. What growth strategies are working for you today? (Check all that apply)

Question Title

* 8. Do you have processes in place to incentivize your field service reps to: (Check all that apply)

Question Title

* 9. If so—do you have strategic timeframes to invest in tools related to field sales?

Question Title

* 10. Do you have strategic timeframes already in place to invest in tools/solutions related to Customer Experience?

Question Title

* 11. If no, do you plan to invest in the near future?

Question Title

* 12. In your business, where do the biggest opportunities lie for revenue growth? (Choose only one)

Question Title

* 13. Automating which of the below leads to the greatest revenue growth? (Check all that apply)

Question Title

* 14. Which of the following do you rate as the most important for spend over the next 6-12 months? (Check all that apply)

Question Title

* 15. Which of the following do you plan to invest in long-term, but have not yet budgeted for? (Check all that apply)

Question Title

* 16. What area of training are you currently prioritizing? Rank 1,2,3,4 or 5; 1 being highest priority, 5 being lowest.

Question Title

* 17. Through which of these methods are you primarily delivering technical training content? (Choose only one)

Question Title

* 18. Through which of these methods are you primarily delivering field sales training content? (Choose only one)

Question Title

* 19. Which of the following are you training your technicians/service reps on? Rank 1,2,3,4,5,6,7 or 8, in order of priority, 1 being the highest priority for your company currently, 8 being the lowest.

Question Title

* 20. Do you have metrics in place at your organization to measure customer satisfaction?

Question Title

* 21. What percent of your incoming service requests are resolved through Remote Assistance? (Choose only one)

Question Title

* 22. Where are your service markets going over the next 5 years and why?

Question Title

* 23. Number of employees at your company? (Choose only one)

Question Title

* 24. Which of these next generation tools do you think will actually be implemented on your team over the next 5-10 years?(Choose only one)

Question Title

* 25. Which of these next generation tools are you most excited about?(Choose only one)

Question Title

* 26. Why?

Question Title

* 27. To be entered for our prize drawing please provide the information below

T